Mobile, Laptop Complaints- Mobile, Laptop Reviews

Mobile / Laptop Complaints

Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least 1 mobile phone. Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites. Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece. So what can you do if you have a mobile/laptop complaint? If the product comes under guarantee period then the defective product will be replaced with a new one. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device. In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part. However, if you are past the warranty period and incur any damage to your mobile or laptop then what can be done? First and foremost you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device. This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it. In this case it is best to approach your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You can also move legally and opt for sending legal notice. We generally receive about 50 monthly mobile complaints and 20 monthly laptop complaints at Voxya.

Most Common Issue Reported for Mobile / Laptop Complaints

Repair issues

Bad customer support

Sound/speaker issue

Old laptop sold as new

No replacement

Scam website opened (Xiaomi) ^Open

I ordered one mi speaker, poco F* on mi flash sale on the website http://mi-flashstore.com/product/product**.html and *** was charged for the speaker and **** for the phone. Then only I found out that the website is a scam and was trying to st...

Aug 25, 2019 by Jayanth

Hp service delay (Hp Laptop) ^Open

I reported problem with my HP Laptop on *th August ****. I received feedback from HP Customer service that the Keyboard is faulty and they will send replacement keyboard along with their technician in *-* business days. After following up on *...

Aug 24, 2019 by RUPALI CHAUHAN

Manufacturing defect in phone repair work is not done properly (realme x) ^Open

I bought realme x smart phone on **/*/**, few days back I've noticed some dust particles in my rear camera lense, I've called customer care and told my problem to them and asked them to replace my ** days old phone as I not wanted my new phone ...

Aug 24, 2019 by Rahul Choudhary

Delayed replacement of a faulty product in which important professional data was lost (Dell) ^Open

I bought a Dell laptop worth *****/- last year on **th August which was my birthday from Reliance Digital Shimoga. The very next day after buying I noticed the damaged key on the keypad and loosely fit trackpad and contacted the company for a r...

Aug 23, 2019 by Rohan S A

Display of mobile not repaired (Xiaomi India) ^Open

My mobile fall from * foot and the screen got damaged. Till this ok. The more worst thing I had given my mobile on * Aug **** till now they had not repaired. I had purchased insurance from mi home....

Aug 23, 2019 by Mitesh jain

Order not deliver (Realme 2 Pro) ^Open

On **th August **** I booked Realme * pro phone but today date is ** August but my order is not delivered to me....

Aug 22, 2019 by Md Anish

Hard disk not delivered despite payment (Lenovo India) ^Open

I purchased a Lenovo Ideapad S*** and claimed a * TB HDD under back to college offer along with ADP, Premium Care and Extended Warranty under Ticket ID BTC-******. The date of registration for the same is ** June ****. But the said HDD has not ...

Aug 22, 2019 by Rahul Pratap

Under onsite warranty service delayed by Lenovo (Lenovo India Pvt Ltd) ^Open

We have a complaint in a Lenovo V*** Laptop that has bought on ** Jan ****. We bought ** numbers of the model on that date in the month of Jan ****. We have a problem with a hard disk in one of the laptops. We complain & after ** days they came...

Aug 20, 2019 by Sensei Karunakaran

Manufacturing fault in mobile phone (Nokia India(hmd Global)) ^Open

I have purchased an expensive premium model Nokia mobile *.* from online giant Amazon India. From the date of purchase, it was creating a lot of issues in the display like couldn't attend the incoming calls and the screen freezes and has to res...

Aug 20, 2019 by Sriram bhaskar PM

Product got damaged (Hp Laptop) ^Open

I bought hp pavilion laptop in February. Last month the desktop panel was broken. I gave it to the service centre. They have replaced the damaged part. Again after ** days the same part was damaged and broken. I was not satisfied with the produ...

Aug 19, 2019 by Sravanthi Yatam

Phone got damaged in service center (Xiaomi Redmi ) ^Open

I bought an MI phone Redmi Note * Sapphire Blue, ** GB for myself. After a few months of use, it's one SIM slot stopped working. I visited an MI service centre in Ankleshwar Gujrat (As I was there at that time for some work purpose) and they ...

Aug 16, 2019 by Asif Sattar

Sim card not detecting from last one month (Xiaomi) ^Open

On **th of July ****, I have purchased one Redmi Note * Pro from nearby MI home. After * days of use, I got an issue where the signal automatically disappears and the device shows insert sim. This issue is resolved only after a manual restart o...

Aug 16, 2019 by Aditya Agarwal

Worst response from Nokia service team (Nokia India) ^Open

Within * months of purchase, my Nokia *.* phone started having charging problems. I took it to Udaipur Nokia service centre on ** July. They examined and said that I will get it on ** July. I called on ** July and they told that parts are delay...

Aug 16, 2019 by Manish Surana

Graphic card not repaired properly (Asus India) ^Open

I have an Asus graphic card purchased on Dec *, ****. I have faced an issue in this and gave it to the service centre for repair. I did this twice but they gave me the defective part twice. I am *** km away from Delhi and already spent **** for...

Aug 16, 2019 by VARUN DODA

Loss of personal data (Xiaomi) ^Open

I purchased a Mi A* ***GB from Amazon on **.**.****. A couple of weeks ago, the device suddenly stopped booting and the display's the below message. "Can't load Android system. Your data may be corrupt. If you continue to get this message you...

Aug 13, 2019 by Sreekanth

Refund not initiated even after 10 days (Xiaomi India) ^Open

I purchased the Redmi K** mobile from Mi store online on **st July ****. The product was delivered on *nd Aug **** itself but the product wasn't handed over to me as it was exchanged offer and I asked what is the procedure they said they will b...

Aug 12, 2019 by KARTHIK S M

Worst company, fraud, poor service and no accountability (Lenovo India) ^Open

I ordered a laptop on **th of July ****. Their website doesn't have proper tracking id. They reply mails and with too copy paste content after * days. None of their contact numbers actually takes you to talk to a human. All of them are computer...

Aug 12, 2019 by Devesh

Wrong preorder sent by vivo (Vivo India) ^Open

I had preordered one phone Vivo s* Diamond Black from Karan enterprise súper market Near Lall Market gate Gangtok east-Sikkim but didn't get the exact ordered phone. I got Vivo s* phone skyline so-called retailer. They are denying for exchange...

Aug 10, 2019 by Bhupen Pradhan

Mobile not rectified in warranty period (Motorola Mobile) ^Open

I purchased a mobile from Motorola online. Just after one month, it starts problem like keep on restarting. I approached the Motorola service provider at Alwaye. There I was sitting in their office * hrs and told they can't repair the battery ...

Aug 09, 2019 by K.sajikumar

Damaged my product (Dell India Private Limited) ^Open

Purchased Dell Inspiron **** laptop on **th November ****. Product service tag no. **HKYN* Got the worst customer service with Dell. People here are to make fool out of others in every way possible. I faced an issue on July **** registered a...

Aug 08, 2019 by VISHAL JAISWAL

Defective mobile received (Samsung m30 mobile) ^Closed

I bought a new Samsung mobile m**. Initially, I had hotspot issue and later I got a display issue. Please help....

Apr 29, 2019 by KEERTHI KARUPPIAH

Broke the laptop (SAHIL COMPUTERS) ^Closed

I gave my laptop to repair but they broke hardware and could not repair the laptop. Please help....

Apr 26, 2019 by RAJ KUMAR

Package not delivered (I phone xs) ^Closed

Paid ₹ *** for the I phone xs on */*/**** and still not got the delivery. Please look into it and get the delivery done or else give the money back....

Apr 23, 2019 by Kalavathi Rangarajan

Wrong mobile delivered (Reliance jio) ^Closed

Mene * months pehly Reliance Jio phone liya tha. Wo ab network pakadna band kr diya hai. Mene near service center Manoharpur me sampark kiya. Lekin unhony bola ki hamri galti nhi hai hum kuch ni kar skte hain. Mai bhut pareshan ho gya tha chaka...

Apr 21, 2019 by Ramesh kumar gurjar

Mobile not received (redmi note 7 pro) ^Closed

I have ordered a Redmi Note * Pro */** ram on **th April with UPI payment through phonepe. But my package is not delivered yet. Their customer service also not responding. Please suggest what to do?...

Apr 16, 2019 by Anshu raj

Package not delivered (mi note 7 pro) ^Closed

I have saved money for almost * years from my weekly expenses and ordered this mobile. But it hasn't been delivered to me and the customer service is also not responding. It's a fraud so anyone planning to buy this phone from here as it is only...

Apr 15, 2019 by Viddesh pandit

Touch and automatic unlocking problems in phone (Samsung Galaxy A50) ^Closed

I have an issue with my ** days old galaxy A** whenever I kept my cell phone in my pocket, its get automatically unlocked though I have activated pattern and fingerprint lock option. Please solve this issue....

Apr 15, 2019 by Deepjyoti Deka

Arbitrary pricing and poor service (Go Tango) ^Closed

I opted for phone repair service from https://gotango.in. First, they quoted a price of **** INR for screen replacement, when I seemed hesitant they offered me a "discounted" service at ****. After keeping my phone for a week, they informed me ...

Apr 12, 2019 by Priyanka tewari

Product key of MS-office not provided (Gurudaya Infotech) ^Closed

I purchased Dell Vostro laptop from Gurudaya Infotech Jabalpur in September-October ****. They did not provide me with the product key of MS-Office which was included with the pc. Now the MS-office software asks me to activate the product key e...

Apr 12, 2019 by Ms Anshuta Mishra

Poor service provided (Nokia) ^Closed

I purchased the *.*plus phone on ** Jan ****. Within * months of its use, there was a problem in charging. I deposited the phone in the service centre and they assured me to return it within * days. ** days have already passed and till now I've...

Apr 09, 2019 by Divyansh

Not satisfied with the company (Samsung) ^Closed

I purchased a Samsung galaxy s* on **th October ****. After * months its getting failure and customer service told me that it has liquid damage and physical damage and goes out of warranty. But I am not satisfied with that’s all. And the serv...

Feb 24, 2019 by Vipin verma

Defective piece (Samsung Galaxy) ^Closed

Im purchesed new samsung A* mobile . When i started use i found some issue regarding audio plug and charging . Next day i reched samsung care latur. they told me u r problem is sorted out automaticlly. After some time i started facing same issu...

Jan 31, 2019 by Sagar tiwari