Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least one mobile phone.
Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off on mobile devices. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites.
Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece.
So what can you do if you have a mobile/laptop complaint?
How to resolve Mobile / Laptop Complaints in India?
1. Contact Mobile / Laptop Manufacturer
If the product is under warranty/guarantee period then contact the company to get it replaced or repaired. The defective product will be replaced with a new one by the company. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device.
In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part.
However, if you are past the warranty period and incur any damage to your mobile or laptop then you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device.
This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it.
2. Send a Legal Notice
If you are unable to get yur mobile or laptop fixed and are not getting any resolution then the best option would be to send them a legal notice to resolve your complaint. You should engage an experienced lawyer to send legal notice to mobile / laptop company.
3. File case in Consumer Forum
If you do not hear back from the copany after sending legal notice or if they provide you insufficient resolution then it is best to approach your nearest consumer forum. You need not require any lawyer to file a case in consumer forum. You can do it yourself. But if you do not want to take the pain then we at Voxya helps in approaching the consumer forum by preparing the case documents to file consumer forum case. So what are you waiting for? File a Complaint today!
Most Common Issue Reported for Mobile / Laptop Complaints
Complaints
Laptop parts not available 6 months after purchase (Levono Legion) Open
I bought a Lenovo Legion Laptop Y*** on Nov ****. Feb ****, laptop charger started giving problems. March ****, laptop was not charging and it became dead. March **** provided the laptop for repair to authorized service center in Shop No. *...
Feb 01, 2021 by DURAIWIN VINOD JACOB
Dell Refund money for defective product (Dell) Open
I had purchased a Dell laptop back in February ****. Since then I have been receiving some or the other problem or damage of the laptop. When I bought the laptop I wasn't in premium support warranty. The laptop had faulty hinges because of whic...
Jan 20, 2021 by Rishika Dhanawade
SAMSUNG MOBILE DISPLAY PROBLEM (Samsung Mobile Phone ) Open
I bought a Samsung Galaxy M**S Sa Mobile (*GB Mirage blue) for Rs.***** from Amazon online shopping on **st September ****. After a day, the display often goes off when the call comes and goes. I called Samsung Customer Care * times. Accordi...
Jan 18, 2021 by Jobish george
Company sold me a Defected product (Lenovo ideapad) Open
I bought this laptop in march ****. as soon as I logged in saw that warranty started * days prior. Asked for the confirmation, no reply from seller or lenovo team. Then after a month of buying I started facing battery issue. Battery dropped fro...
Jan 14, 2021 by Kajal Virmani
Received damaged monitor (surecom computer indore) Open
i have ordered L.G. MONITOR FOR COMPUTER.. I RECEIVED IT **.**.**** AND AND WHEN I INSTALLED ON **.**.**** .. I FOUND THE MONITOR SCREEN IS DAMAGED... I WANT A NEW ONE.. ...
Dec 20, 2020 by kathirvel
Sub Optimal Camera on my new MacBook Air (Apple) Open
I had purchased a MacBook Air **** from iAstra store (Apple outlet), HSR layout on **-Oct-****. It was immediately noticed that the camera quality was sub optimal and totally grainy. Using the laptop even in daylight was found very difficult gi...
Nov 19, 2020 by Ajith Abraham Punnoose
Withdrawals not being transferred (Playing 11) Open
I made in total * withdrawals from the playing** app respectively :- * ) ***** * ) **** *) ***** None of them has been transferred in my bank account yet . Its been nearly ** days ....
Nov 07, 2020 by Dilmeet Singh
False commit (Lenovo India) Open
Complaint Submission Thank you for registering your complaint with us!!! Kindly add support@jagograhakjago.com and helplinejagograhakjago@gmail.com in your contact list to never miss any important email. Your complaint is registered with the...
Aug 29, 2020 by Amardeep kumar
Display related issue (OnePlus) Open
I brought Oneplus *TPro on **/**/****. From the beginning it’s display blinking, From **/**/**** it’s display became blank( not working) . Went to service centre on **/**/**** they said they will repair it within one day, they called on **...
Aug 20, 2020 by B Raghavender
Complaint against company (Mi Redmi 7 Pro) Open
I am upload all my document in his app. But reply by one assist document not upload. But I have record to upload. I have submitted invoice and EMI screen shot upload. But they ask many times. When I upload all document msg by one assist comes w...
Aug 13, 2020 by GAURAV MAHAJAN
BAD SERVICE FROM MI SERVICE CENTER (Xiaomi Mi India) Open
SINCE LAST * MONTH I AM FACING ISSUES OF LOW SOUND IN NON CALLING STATE IN MY PHONE (REDMI NOTE *S ). FOR WHICH I HAVE SUBMITTED MY PHONE FOR MULTIPLE TIMES. UNFORTUNATELY SINCE LAST * MONTH THE SAME THING IS GOING ON AS THE CONCERN DEPARTMENT ...
Aug 08, 2020 by Atuf Shaikh
Denied for the screen replacement (Xiaomi India) Open
My phone redmi note *s is under warranty and it is having screen issues, it is showing images of recently used apps i have visited customer service center and they told me there is issue with screen and they will replace it, but later they reje...
Aug 06, 2020 by Vasu garg
New Refrigerator not working (Samsung) Open
I have been running from pillar to post for the last ** days in order to get the refrigerator in working order. But I am appalled to note the complete apathy towards customer service. Once the purchase is complete, this is one of the worst serv...
Aug 05, 2020 by Navneet
Lenovo tablets not work (Lenovo) Open
my lenovo tablet not work .already repair but not work.always created problem from * feb ****.gave repair for lenovo service center .company delivered on ** jul ****.but again tablet is not work ,no start up ,not being charging .so kindly requ...
Aug 05, 2020 by kumar rakesh
Order not delivered (Projector Cart Mini Pocket Laptop One Mix Plus Yoga Laptops) Open
View order (#****) to projector-cart.myshopify.com ordered on **-*-**** it has received till today please refund my money...
Aug 05, 2020 by vijay v haldankar
No notification regarding my mini pocket laptop ordered on money paid at same time atpm When will (Onemix 1 s Yoga laptops) Open
No message regarding when my gadget will be send to me ? No ,order traking link provided to know status of order. ORDER ID **************...
Aug 01, 2020 by Dr Ajey Shinde
Bad service and impulsive behaviour (Hp ) Open
We went for some keys issue on my laptop keyboard... The person there at hp world told us that he will confirm from the company that it will give us free service or not because its * year gurarantee is now ** months old and he said that if keyb...
Jul 31, 2020 by Sanyam jain
Mini Pocket Laptop 256 GB OneMix Plus Yoga Laptops 7 inch Intel RAM PCIe SSD Windows 10 Touch S (PROJECTOR CART gmail com ) Open
Order Summary Order Id: ************** Amount: INR ****.** Paid on: ** Jul ****, **:** PM CashFree Reference Id: ********* I have placed order for Mini Pocket Laptop(*** GB ) OneMix *s Plus Yoga Laptops * inch Intel ****Y *G RAM PCIe SSD W...
Jul 30, 2020 by C V Krishnan
Motherboard and battery of Mac damaged due to duplicate charger (United Telecom) Open
I had purchased a Mac adaptor from United Telecom in Nepeansea Road on * June ****. * weeks ago my laptop stopped working and the technician informed me that the motherboard and battery were spoilt due to the fake adaptor. I informed the store ...
Jul 30, 2020 by Priti Pandya
fraud transaction done by some cheat person (Phone) Open
Somebody called me for selling me a bycyle at cheap rate and called me to pay rs **** on account of Omveer Singh Account No. ************ IFSC Code PYTM******* After paying he switched off the mobile, i tried to cancle the transaction on pa...
Jul 26, 2020 by PRASHANT RANA
Wifi disconnection issue (Samsung Mobiles) Closed
I purchased a new Galaxy Note ** plus and since day * I am facing issues with WiFi. I thought it could be due to downloading apps but the same issue persisted. I reached out to Samsung Chat support and customer care within a week and they perfo...
Jan 07, 2020 by Syed Ahmed
Escalation Of Repair Acceptance Form (Apple India) Closed
I am really dissatisfied with Apple service in India for iPhone. Today, I was called up for delivery of submitted device and they said everything working fine and perfect after restoration of OS. So have checked the device in front of them an...
Dec 04, 2019 by Jawahar Nagarajan
Defective phone received (OnePlus) Closed
I purchased an extended warranty while buying my phone but after * year i started facing a problem so i approached service centre and they refused me to provide any warranty and mentioned that the phone is out of warranty and we will be require...
Nov 29, 2019 by Lakshya Dembla
Service issue by Iball (I Ball) Closed
I purchased a tablet of i ball from amazon for study purpose. But it's touch is not working i handed it service centre but got no solution even after *.* months and even their costumer executives do not respond.it harmed my study too....
Nov 28, 2019 by Arpit Pareek
Warranty not honored by Samsung (Samsung m30 mobile) Closed
The mobile was purchased through Amazon online. The mobile received on **.**.**** and screen bleeding problem occurred around **.**.****. The phone was handed over to local service center on **.**.**** for repairing. After many followups on **....
Nov 27, 2019 by Tarang Thakkar
Replacement not done (Realme) Closed
I had purchased phone from flipkart real me c* after a week I had issues with phone voice n network issue of not getting connected so I requested real me call me service which they send delivery person from gadjetwood as they have promised of *...
Nov 24, 2019 by Joel Gomes
Iphone storage or home botton problem (Apple) Closed
Sir i buy the apple iphone *s **gb but they deliverd **gb or mobile home botton does not working proper or mobile battery is not a original and phone are heating or hanging ...
Nov 19, 2019 by Anshul vishwakarma
Delay in service and Additional charges (Samsung) Closed
It is really very shameful that I am struggling since **th Oct to get repair my Washing machine while get very poor response. I have given my washing machine on ** Oct for chemical wash & get back on **th Oct with approx **** Rs charge . ...
Nov 13, 2019 by MUKESH
Service centre issue (Mi xiomi mobile) Closed
Mi are the cheaters.they don't care for their valuable customers.worst backened team and service centre. They don't show concern in resolving customer issues n even their CEO does nothing. I have raised my complaint at customer Care on ** Rd Oc...
Nov 12, 2019 by Sonia
Ordered mobile is not working properly (Apple tree Mobile) Closed
My ordered mobile apple tree is not working properly and broken charger please return the order no is ******* as soon as possible and refund my ordered mobile amount Rs ****.** as soon as possible....
Nov 11, 2019 by Pawan kumar sharma Sharma
BATTERY PROBLEM REALME 5 (Realme 5 Crystal Blue 32 GB ) Closed
DEAR SIR MY NEW MOBILE PHONE REALME * HAVE A BATTERY PROBLEM FOUND SO PLEASE MY PROBLEM SOVL ...
Nov 11, 2019 by RUPESH S PHATAK
Automatic application download (LYF jio comm ltd) Closed
In Lyf wind * Mobile applications are downloading automatically. Unknown applications download automatically every time even after formatting. Help...
Nov 07, 2019 by Prashant kumar
Faulty product by Nokia (Nokia) Closed
Bought new Nokia *.* plus under impression of the very famous Nokia brand. It has lose charging jack. The service centre say its acceptable and cannot be replaced (The phone is in warrenty) The charging cable got damaged in * months that go...
Nov 06, 2019 by Tuariq Beg
Phone not delivered from service centre (Xiomi mi ) Closed
Date : ****-**-** Product model: poco f*--*GB+**GB- Location: Infotel services, Patel house , bank more, dhanbad, jharkhand, ****** Service still pending and not delivered the product . ...
Nov 05, 2019 by Submit kumar
Phone not repaired (Realme) Closed
I purchased my realme c* device a few months ago and lately the screen had become unresponsive. So I decided to give it in the service centre. But what they did was resetting the phone instead of repairing the phone's display or something....
Oct 01, 2019 by Realmeisshit
Fake iPhone and refund denied by flipkart (Apple iphone x) Closed
I have been scammed by online eCommerce portal Flipkart, I have been wrongly cheated by scammed of RS *****.**, as there are scammers and robbers sit behind the hood in the name of online ecommerce and open fraud. I have been given a fake iP...
Sep 26, 2019 by Suman kumar
Samsung is not giving me my mobile (Samsung) Closed
My Samsung S* screen was not working. I give it to the service centre. They said they will repair it within * days but all the time they are saying just one more day, * more days. But now it's ***+Days* but they haven't repaired it. If I check...
Sep 05, 2019 by Dinesh Chandwani
Formatted my phone without prior concern (Xiomi India) Closed
I went to the service centre to get my speakers repaired. They formatted my phone and I am left with no data. I have lost all of my important data. The service centre employees didn't tell me anything about it. Just a mistake has put me in grea...
Sep 04, 2019 by Pragya
Samsung Galaxy A50 not working and locked (Samsung) Closed
I have bought Samsung galaxy A** through Ashapuara Sales & Service on June **** which is automatically locked and not working. Not displays any menu however rings came but not attended due to screen locked. Please resolve my issue....
Sep 04, 2019 by Bharat Desai
Mobile service issue (Samsung) Closed
I have purchased a mobile phone worth rupees *****. After using * month its display has gone brownish but the service centre executive refusing to repair it although my phone is in warranty period. They are saying mobile is damage because of fa...
Sep 03, 2019 by Balam pujari
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's