How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
The food delivered was undercooked and extremely cold. I tried contacting swiggy and their restaurant but there was no response from them. Also, I raised a complaint....
Apr 13, 2019 by Ayush Bansal
A chocolate shake was missing from the food I received and swiggy didn't give my refund for that and neither did they deliver the missing order. They just gave me a Rs ** coupon. ...
Apr 11, 2019 by Kanishk Rathi
Some Items to be delivered were missing. Their customer support didn't give a satisfactory response. ...
Apr 11, 2019 by M. SAMEER
I have ordered some food from swiggy on **th March, *.**. App says the order will be delivered within approx ** mins and then says the restaurant has accepted the order and preparing food. Then one delivery guy was assigned but he was too far f...
Apr 11, 2019 by Milind Bharambe
My Swiggy Order no is ***********. I ordered Rajma Rice and Cold Coffee with IceCream. I found *-* cockroaches in Rajma Rice and I don't know how much I had swallowed. I was too scared to open the cold coffee. Want a refund for the whole order ...
Apr 11, 2019 by Nishchhal
I ordered food from bake factory via swiggy and it was undercooked and when I asked for refund swiggy denied it saying their policy does not cover it....
Apr 10, 2019 by Sandeep Chitturi
This is related to poor and bad service of Swiggy for the order no ***********. I had the following issue with the order. *. The order got delivered in almost *hrs after several follow-ups (Where is the timely delivery policy of swiggy?) *....
Apr 10, 2019 by Vikash
I have ordered a Veg Harabhara Kabab roll from Rolls king through Uber eats app and after eating a bite of it I observed the taste is not as it should be. Then I asked my flatmate to check the roll and he confirmed that it is a chicken roll. A...
Apr 10, 2019 by Rohan Sharma
My food order was delivered on **th March and swiggy informed me they can't deliver food after * hour. They denied to refund and gave me false information that refund was done and check with the bank. It's been * weeks. ...
Apr 10, 2019 by Pratap shetty
Charging more than MRP. I have sent you a photo of the bottle and the bill. Please do the needful....
Apr 09, 2019 by Gagan singh
Order id #***********. I have ordered food from Hyderabad chef via Swiggy. But they delivered from some other hotel. I asked the delivery guy but no proper response. I have a complaint at swiggy support. They gave me a compensation coupon. When...
Apr 09, 2019 by Manikandan
I ordered pizza in the scheme on **rd March. Within ** minutes I received notification that the pizza has been delivered but I didn't receive. So I called the outlet. They are abusive. Without listening they are saying refund chahie na mil jaeg...
Apr 05, 2019 by Richa aggarwal
The packing used by the restaurant from Swiggy is horrible, in spite of multiple escalations Swiggy is not doing anything to improve the hygiene. It's disgusting to get the food in the condition which is presented to me. Using plastic to send f...
Mar 28, 2019 by Josley jafran vas
The food sent was not sealed and packing was not good in spite of charging for packing. The papad sent was broken and sweet sent was received smashed with little gravy spilt. I had to throw the order and wait for customer care to end up with no...
Mar 22, 2019 by Josley jafran vas
Despite my several complaints, swiggy is delivering hot food and beverages in leaking plastic instead of aluminium bags. They are not ready to correct themselves, forget the possibility of getting a refund from this company. I'm very scared as ...
Mar 10, 2019 by Prabhat
I ordered food from food panda and in next ** minutes they send sms that they cancel my order because restaurant don't have what I ordered. I paid by my PayPal that connect to my debit card. I have to waste more ** mins to order from other app ...
May 26, 2018 by Kanokwan
order placed around *:** pm order received around **:** pm three hours delay restaurant closing time **:** pm and what a joke, when you call next day then they asked snap shot of last midnight meal. also two items were missing from the...
May 14, 2018 by himanshu
How to file a complaint against Company?