Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Food delivered very late along with uneatable condition (Swiggy) Open
I ordered food on swiggy from restaurant Krishna veg, Pradhikaran, Pune. I ordered it at *:** pm and estimated waiting time was of ** mins but I received the package by **:** pm. To add to this problem the food I received was cold due to which ...
Apr 24, 2019 by Sahil agarwal
Shopkeepers charging extra for milk (Local Shopkeeper) Open
Basic dairy items like Milk, Buttermilk are being charged more than the MRP Eg Amul Taaza Milk packet ***ml is ** rupees, it is being sold as **. Amul Buttermilk packet ***ml is of ** rupees, is being sold at **rupees. This is across all the sh...
Apr 24, 2019 by Pallav
Didn't refund amount for bad quality food (Swiggy) Open
I complain about bad quality food too much time. This is too many times they didn't give me compensation or refund for any kind of bad quality food. So I request you grant me the amount for my all bad quality food. After having food just we wer...
Apr 23, 2019 by Nahida
Bad food delivered and threatened of legal action (Zomato) Open
I ordered * pizzas at *.** pm on April **. At about *.** I received those pizzas which were badly damaged and sticking to the top of the pizza box. When I informed through support, the guy named Saurabh straight forward said that he can't do an...
Apr 23, 2019 by Nikhil Yadav
For missing items in the package (Zomato) Open
I ordered food from the Zomato. But I received some items missed from my package. When I asked for the refund. They refused and I didn't get my money back from Zomato....
Apr 23, 2019 by Harsh
Food not delivered (Swiggy) Open
This is not the first time this happened with Swiggy but the third time. The delivery executives claim the order is delivered but it is not. To top of that they are rude. I do not need that as a customer. The service agents do not seem to respo...
Apr 22, 2019 by Soumya Goda
Delivered stale food (Swiggy) Open
I have been sent stale food from Juno's Pizza in Thane through swiggy. I had ordered a Mexican pizza during their happy hours. I was feeling very hungry and fatigued. When I received the pizza I smelled it and it was very bad, and it tasted sou...
Apr 22, 2019 by Viraj Pawar
Items spilled and package broken (Swiggy) Open
Items were spilled and the package was broken. Swiggy closed the conversation without any solution. I want to file a strong complaint against swiggy and strong action needed to be taken....
Apr 22, 2019 by Rajesh Mehrotra
Quality not good (Britannia) Open
I purchase Britannia good day biscuit but inside **%-**% biscuits were dark that means biscuits were burned....
Apr 22, 2019 by Akshat shah
Worst service given (Dominos Pizza) Open
I ordered by using my phone and the order number was ***. The delivery guy got late and forgot to bring Pepsi. They told me to wait ** minutes so that my pizza gets cold and I keep standing like a fool till infinity. I was given no cashback and...
Apr 22, 2019 by Prabhat
Worst quality food received (Swiggy) Open
The swiggy charged ** Rs for packaging but when I received the order then it was in bad condition. The veg was mixed with dal and roti was burned and uncooked and it was not with butter. Everything in this order was in bad condition and when I ...
Apr 21, 2019 by Shubham Panwar
Order not place but amount deducted (Uber Eats India) Open
The order not placed but the amount deducted by the Uber eats by my paytm account. Please do the needful....
Apr 21, 2019 by Shivam
Very bad quality food delivered (Swiggy) Open
Yesterday after ** in the night I ordered a platter from some hog dogs store listed in swiggy. The sauces, fries and garlic roll are like very cold and very hard to eat. They got very stiff and a layer like formation on the sausages and they ev...
Apr 21, 2019 by PILLI PRANEETH
Didn't refund the money for service unused (Swiggy) Open
Didn't refund the money for service unused and not helping to update number. No information has been given before changing the number....
Apr 21, 2019 by Bhakkia Lakshmi
Charge extra money (Amul) Open
I have purchased Amul Chass of MRP ** Rs. But retail store at our area charged ** or ** Rs for same extra * or * Rs. Please help....
Apr 20, 2019 by ROSHAN RAMESH KARMALKAR
Denied for the full refund (Swiggy) Open
I ordered from Swiggy prepaid order no. *********** Crispy Veg Supreme Combo X * in no of Rs. ***. (Reg. Fries & a Large Pepsi Can Crispy Veg Supreme Combo) Ordered delivered * no. or Pepsi can only worth Rs.*** only. Rs. *** order loss and ti...
Apr 20, 2019 by Rajbir
Uncooked food received (Swiggy) Open
The order received was completely uncooked. The agent from swiggy said since we have already multiple times compensated you so this time we cannot give and also it's not swiggy responsibility. The issue is a customer cannot take guarantee of fo...
Apr 20, 2019 by Surbhi
Stale food received (Swiggy) Open
I ordered food through swiggy from Malabar house Chennai through their invoice number ***** on **/*/****. Swiggy number was ***********. The food was found to be stale. The chicken was smelling bad and was not fit for human consumption. When we...
Apr 20, 2019 by Prasi dev
Cancelled my order from their end and not refunding money (Uber Eats India) Open
I ordered from uber eats worth Rs **.** and did online payment for the same. After some time I got a notification that my order has been cancelled. I called the support team to resolve the issue. They refused to refund my money saying that orde...
Apr 20, 2019 by Murtaza Arenpurwala
Different package delivered (Swiggy) Open
Yesterday on **/**/**** I ordered fish fingers from "Arabian Grillz" restaurant from swiggy. Instead of fish fingers, they dogged me by sending something different stuff which is maida filled finger rolls instead of fish. I need to take action ...
Apr 20, 2019 by Sadiya sha
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Mamta D
Complaint filed against: Byju's