Food Safety Complaints
Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.
Most Common Issue Reported for Food Safety Complaints
Complaints
Cancal order without notice (Food Panda)
Open
I ordered food from food panda and in next ** minutes they send sms that they cancel my order because restaurant don't have what I ordered. I paid by my PayPal that connect to my debit card. I have to waste more ** mins to order from other app ...
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
Complaint filed against: Swiggy
"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
S Harish
Complaint filed against: Xiaomi Mobiles
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
Complaint filed against: Profit Aim Research
"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
Kaushik Mandal
Complaint filed against: Pepperfry.com
"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."
Manpreet K
Complaint filed against: Zomato
"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"
Kshitiz
Complaint filed against: Samsung
"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"
Jyoti Chaudhari
Complaint filed against: ClickOurStore
"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."
Aman Verma
Complaint filed against: Flipkart
"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."
Abhilasha Bajpai
Complaint filed against: Shinehunts
"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
Complaint filed against: PayTM
"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays
"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."
Deba Prasad Mohanty
Complaint filed against: Razorpay
"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."
Nirmala Mary
Complaint filed against: Flipkart
"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."
Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd
"Bajaj Finserv refunded my amount. Voxya, thank you for your support."
Kantharaju HS
Complaint filed against: Bajaj Finserv
"Thank you Voxya for your help and support. I got my refund from Club Mahindra."
Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays
"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."
Prince Kumar
Complaint filed against: Amazon
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
Complaint filed against: Robu.in
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor
"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."
Rohit Kumar
Complaint filed against: Swiggy
"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."
MOHIT SONI
Complaint filed against: Yatra
"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."
Nithin Das
Complaint filed against: Oyo Hotel
"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."
Abhishek Yadav
Complaint filed against: Amazon.in
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
Raja Rajangam
Complaint filed against: Airtel Digital Tv
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
Naveen R Kumar
Complaint filed against: Yatra.com
"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."
Mohammed Siraj Ali
Complaint filed against: Jasper Industries
"Thank you so much Voxya I am fully satisfied with your quick service."
Avinash Kumar
Complaint filed against: Swiggy
"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
TCS Prasad
Complaint filed against: Spice Jet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
Sushil Mathew
Complaint filed against: Hathway Broadband Internet
"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
Darshan Kumar Patel
Complaint filed against: OYO Rooms
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
Prabhakar Chaturvedi
Complaint filed against: Flipkart
"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "
Rakesh Shinde
Complaint filed against: Swiggy
"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."
Mannu Datta
Complaint filed against: Tatasky
"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."
Asif Belim
Complaint filed against: OYO Rooms
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
Complaint filed against: Pepperfry
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Prasanth Didla
Complaint filed against: Delhivery
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
Hiteshbhai Jodhani
Complaint filed against: PhonePe
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
Zeeshan
Complaint filed against: Labbaik Umrahs
"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."
Syed Shabeer
Complaint filed against: Wisdom Jobs
"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
Raunak Surana
Complaint filed against: Swiggy
"Thanks to Voxya, I have got the refund back from Byjus :)"
Mohammad Ashfaque
Complaint filed against: Byjus
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
Complaint filed against: Swiggy