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Food Safety Complaints

Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg
Item not delivered
Less quantity
Wrong item received
Items were missing
Stale food delivered
Bad packing
Payment deducted but no delivery
Delay in delivery
Credits and coupon not working
Refund not received
No Customer support
Charged twice
Dust particles Hair in food

Complaints

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No refund on food order (Swiggy) Open

This is related to poor and bad service of Swiggy for the order no ***********. I had the following issue with the order. *. The order got delivered in almost *hrs after several follow-ups (Where is the timely delivery policy of swiggy?) *....

Apr 10, 2019 by Vikash

Non Veg roll received instead of Veg roll (Uber Eats India) Open

I have ordered a Veg Harabhara Kabab roll from Rolls king through Uber eats app and after eating a bite of it I observed the taste is not as it should be. Then I asked my flatmate to check the roll and he confirmed that it is a chicken roll. A...

Apr 10, 2019 by Rohan Sharma

Money not refunded (Swiggy) Open

My food order was delivered on **th March and swiggy informed me they can't deliver food after * hour. They denied to refund and gave me false information that refund was done and check with the bank. It's been * weeks. ...

Apr 10, 2019 by Pratap shetty

Charging more than MRP (Bisleri) Open

Charging more than MRP. I have sent you a photo of the bottle and the bill. Please do the needful....

Apr 09, 2019 by Gagan singh

Food delivered from different restaurant (Swiggy) Open

Order id #***********. I have ordered food from Hyderabad chef via Swiggy. But they delivered from some other hotel. I asked the delivery guy but no proper response. I have a complaint at swiggy support. They gave me a compensation coupon. When...

Apr 09, 2019 by Manikandan

Late delivery and outlet person is abusive (Dominos Pizza) Open

I ordered pizza in the scheme on **rd March. Within ** minutes I received notification that the pizza has been delivered but I didn't receive. So I called the outlet. They are abusive. Without listening they are saying refund chahie na mil jaeg...

Apr 05, 2019 by Richa aggarwal

Packing issue with the food (Swiggy) Open

The packing used by the restaurant from Swiggy is horrible, in spite of multiple escalations Swiggy is not doing anything to improve the hygiene. It's disgusting to get the food in the condition which is presented to me. Using plastic to send f...

Mar 28, 2019 by Josley jafran vas

Food sent was not sealed (Swiggy) Open

The food sent was not sealed and packing was not good in spite of charging for packing. The papad sent was broken and sweet sent was received smashed with little gravy spilt. I had to throw the order and wait for customer care to end up with no...

Mar 22, 2019 by Josley jafran vas

Use of plastic in food (Swiggy) Open

Despite my several complaints, swiggy is delivering hot food and beverages in leaking plastic instead of aluminium bags. They are not ready to correct themselves, forget the possibility of getting a refund from this company. I'm very scared as ...

Mar 10, 2019 by Prabhat

Cancal order without notice (Food Panda) Open

I ordered food from food panda and in next ** minutes they send sms that they cancel my order because restaurant don't have what I ordered. I paid by my PayPal that connect to my debit card. I have to waste more ** mins to order from other app ...

May 26, 2018 by Kanokwan

Very late, cold meals with missing items at restaurant closing time (Food Panda) Open

order placed around *:** pm order received around **:** pm three hours delay restaurant closing time **:** pm and what a joke, when you call next day then they asked snap shot of last midnight meal. also two items were missing from the...

May 14, 2018 by himanshu

Accepting order while the restaurant was closed (Foodpanda) Open

i placed an order from foodpanda and they accepted the order even though the restaurant was closed and they took the payment as well....

Apr 27, 2018 by atif hussain



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Complaint filed against: Byjus


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