Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Order not place but amount deducted (Uber Eats India) ^Open

The order not placed but the amount deducted by the Uber eats by my paytm account. Please do the needful....

Apr 21, 2019 by Shivam

Very bad quality food delivered (Swiggy) ^Open

Yesterday after ** in the night I ordered a platter from some hog dogs store listed in swiggy. The sauces, fries and garlic roll are like very cold and very hard to eat. They got very stiff and a layer like formation on the sausages and they ev...

Apr 21, 2019 by PILLI PRANEETH

Didn't refund the money for service unused (Swiggy) ^Open

Didn't refund the money for service unused and not helping to update number. No information has been given before changing the number....

Apr 21, 2019 by Bhakkia Lakshmi

Charge extra money (Amul) ^Open

I have purchased Amul Chass of MRP ** Rs. But retail store at our area charged ** or ** Rs for same extra * or * Rs. Please help....

Apr 20, 2019 by ROSHAN RAMESH KARMALKAR

Denied for the full refund (Swiggy) ^Open

I ordered from Swiggy prepaid order no. *********** Crispy Veg Supreme Combo X * in no of Rs. ***. (Reg. Fries & a Large Pepsi Can Crispy Veg Supreme Combo) Ordered delivered * no. or Pepsi can only worth Rs.*** only. Rs. *** order loss and ti...

Apr 20, 2019 by Rajbir

Uncooked food received (Swiggy) ^Open

The order received was completely uncooked. The agent from swiggy said since we have already multiple times compensated you so this time we cannot give and also it's not swiggy responsibility. The issue is a customer cannot take guarantee of fo...

Apr 20, 2019 by Surbhi

Stale food received (Swiggy) ^Open

I ordered food through swiggy from Malabar house Chennai through their invoice number ***** on **/*/****. Swiggy number was ***********. The food was found to be stale. The chicken was smelling bad and was not fit for human consumption. When we...

Apr 20, 2019 by Prasi dev

Cancelled my order from their end and not refunding money (Uber Eats India) ^Open

I ordered from uber eats worth Rs **.** and did online payment for the same. After some time I got a notification that my order has been cancelled. I called the support team to resolve the issue. They refused to refund my money saying that orde...

Apr 20, 2019 by Murtaza Arenpurwala

Different package delivered (Swiggy) ^Open

Yesterday on **/**/**** I ordered fish fingers from "Arabian Grillz" restaurant from swiggy. Instead of fish fingers, they dogged me by sending something different stuff which is maida filled finger rolls instead of fish. I need to take action ...

Apr 20, 2019 by Sadiya sha

Item missing and delivered wrong item (Swiggy) ^Open

I had ordered a pizza and Pepsi on swiggy. I have not received Pepsi. The pizza delivered was not the one which I ordered. I asked for help and those people don't even care about it. They are telling that they are sorry and they can't refund my...

Apr 20, 2019 by Manoj gowda

No complete refund of money (Swiggy) ^Open

I have given the order in swiggy and paid Rs. ***. I got a call from them after *:** hour from the delivery for address confirmation who don't know how to speak in Hindi or English. After that got another call from a swiggy representative who i...

Apr 20, 2019 by Sivaramakrishna

Pizza not delivered (Pizza Hut) ^Open

I have ordered pizza yesterday at *.** pm. Till now I have not got my pizza. When called customer care they said we will arrange the callback. I got the call from the store saying that due to rain its got delay. I got * times messages stating t...

Apr 19, 2019 by Manoj Kumar S

Taking extra charge for paper bag (Dominos Pizza) ^Open

I order * cheese pizza and * golden delight pizza for home. A counter girl said ** Rs will be a charge for a paper bag. I said why the court had ordered to provide bag without charging. But they said no. So, at last, I said I don't want a bag y...

Apr 19, 2019 by Abdulrehman abdullatif bawazir

Selling items over MRP (anant bhog nawabganj) ^Open

I visited Anantbhog restaurant situated at nawab ganj and ordered one plate chowmein and * mountain dew. When the bill came I was shocked to see they are charging so much for mountain dew MRP Rs.**. Similarly, they are charging an extra amount ...

Apr 19, 2019 by Sanjay

Money not refunded (Swiggy) ^Open

I have ordered food online with swiggy. I made the payment through online transaction. The restaurant failed to deliver it & they cancelled the order. I requested to refund the money they said the money will automatically credit to the account ...

Apr 19, 2019 by Jayanth

Order not delivered and company refused to give refund (Zomato) ^Open

I ordered a cake from Zomato with the order ID **********. When the order was out for delivery I got a text stating delivery guy is not able to contact you please contact the delivery boy. After that, I tried calling the delivery guy but he was...

Apr 19, 2019 by Nidhi Pattani

Order cancelled by the restaurant and refund not given (Zomato Media Pvt Ltd) ^Open

I am not getting refund also so that I can order back. This is also my wasting of time and opportunity of ordering from restaurants which are being close as time passes. Because of your irresponsible management, I am not able to order my food. ...

Apr 19, 2019 by Aasif

Food order not delivered to me (Swiggy) ^Open

I ordered some food via swiggy of cost ***. They did not deliver it to my address and after * hour it showed delivered on swiggy website. I tried to contact swiggy every time they told me that food had been delivered. They did not resolve my ...

Apr 18, 2019 by Harmesh prakash

Refund not credited (Swiggy) ^Open

I ordered food from Swiggy and made the payment in advance. After, waiting for the food for about * hour the status showed as delivered. I frantically rang the customer support and they issued me a refund. They are constantly claiming that the ...

Apr 18, 2019 by Suman Patra

Refund not received (Swiggy) ^Open

I had placed an order with Swiggy on *th April of *** Rs and I cancelled the transaction. It has been more than ** days now and I have not received the refund. When I contacted the ICICI bank, they said get an email confirmation from Swiggy tha...

Apr 18, 2019 by Rajesh Lakumarapu