Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Bad food received (Swiggy) Open
I ordered food from Swiggy. Chicken biryani served was burnt badly. Please do the needful....
May 05, 2019 by Naga malleswara rao bsr
Wrong order received (Big Basket) Open
Ordered red bananas but received green bananas painted in hazardous chemical painted in red. Kids and women are eating artificial coloured fruits. Please never order from the apps who cannot control quality. Pathetic big basket playing with the...
May 05, 2019 by Keshava kumar gugamsetty
Water bottle charged more than MRP (Kinley Water Bottle) Open
The restaurant charged us Rs. ** for *lt Kinley water bottle. When I asked about it they said go and complaint to anyone you can this is our management rule to charge that amount....
May 04, 2019 by Manasa Salla
Package arrived 1 hour late (Dominos Pizza) Open
I place an order on Domino's Pizza on **th April ****. Order no.- ***. It came an hour late so as per the company policy (a refund for late delivery) I should have got a ₹*** refund, which I didn't so that's my issue here. Please do the needf...
May 04, 2019 by Amit Ranjan
Charged a cancellation fee without delivering food (Uber Eats India) Open
I placed an order from Uber Eats and one of the items was missing at the time of delivery. When I complained about it to the customer care, they simply refused to help me and cancelled the order without calling the restaurant. The delivery agen...
May 04, 2019 by Anwesha Chakraborty
Received wrong order (Swiggy) Open
Ordered for boneless biryani, but I received biryani with bones. Please do the needful....
May 03, 2019 by Naveen Guntaka
Food service complaint (Zomato) Open
It's my last option to complaint to you. I had ordered a meal (veg thali) from urban kitchen restaurant on Zomato (location = Palwal, Haryana). I had made a mistake after delivery of food I just give * ratings to Zomato on their food app. When ...
May 02, 2019 by VAIBHAV KUMAR
Not following MRP price (Kinley Water Bottle) Open
I went to dock ** a drive-in near Tadepalli Pathuru road Guntur district. They are charging water bottle more than MRP price and no MRP for those bottles. I said to them it is illegal but they are not caring my words at all. So I want to take t...
May 02, 2019 by Sukesh Sandiredddy
Charged excess for water and Aerated drink (Pour House 7) Open
I was charged incorrectly for my aerated and bottled water yesterday at Pour House *. We in the mood of partying didn't notice and it is incorrect on their part. Please ensure they are taken to task....
May 02, 2019 by Rohit
Not refunding money back (Zomato) Open
I have ordered some food from a restaurant through Zomato. Because of the restaurant mistake, they mixed up the order and gave the wrong order. When I contacted the restaurant they agreed to refund but refund needs to be processed through Zomat...
May 01, 2019 by Mayank gupta
Money not refunded (Zomato) Open
I ordered food from Zomato but their deliveryman not delivered food to me. I already paid the amount through the debit card. They are not refunded my money. I order food on **nd April and still, my amount is not refunded....
May 01, 2019 by Vijay Kumar
Extra cooling charge on cold drinks (Lavali bakery) Open
That bakery charging * Rs extra on every cold drink in the name of cooling charges. If they sell ** bottles per day then **** = *** Rs extra earning after profit also. This is not good. I think the government have to take action against them....
May 01, 2019 by Abhishek Diyewar
Rotten food delivered (Uber Eats India) Open
I have been a regular consumer and one of the loyal uber eats customer. Recently I have ordered food from uber eats. Food which was order got an onion with peel and in the vegetarian dish, non-vegetarian items were found. Pick for all these thi...
Apr 30, 2019 by Mohit Sharma
Raw chicken served (KFC) Open
Raw and half cooked chicken served at KFC Itanagar on **/**/**** at * pm. Brought this notice to the manager of the KFC Itanagar. Very unhygienic and dangerous. ...
Apr 30, 2019 by Raju
Refund not done (Swiggy) Open
I ordered food using UPI by Swiggy and it didn't come and refund didn't come. Please do the needful. ...
Apr 30, 2019 by Kunaal Hemnani
Quality of food was dangerous to health (Agro Tech Foods Limited) Open
Actually, I buy many packets of popcorn from the so-called company "ACTII". Everyone knows that name when I open it and taste it's like I am eating salt instead of popcorn. Everyone knows excess salt is always dangerous to health. Then I raise ...
Apr 30, 2019 by Anshul Agrawal
Issues with the name change (Zomato) Open
Zomato sales team called me to purchase their gold membership and told me how to use it. But never told me that they will use my name which is on my Gmail and not the one on my Zomato profile and hence it got activated on my nickname now they s...
Apr 29, 2019 by Rhutik Dahu
Non delivery of order (Swiggy) Open
I have ordered food today (**-Apr-****) at *.** pm. Order No-***********, but order yet not received till *:** pm. After calling multiple times customer care team not even given proper information. Swiggy assigned almost * delivery boys to but ...
Apr 29, 2019 by Gajapati Rao
Charged extra money (Cocacola) Open
This complaint about Limca pop can. The MRP is Rs **. But retailers give me ** Rs. I said how you charged. He said the cooling charge is * Rs....
Apr 29, 2019 by Md sharif
Food not good (Swiggy) Open
The food was really not good. I just took one spoon of it and kept it as it is. I asked Swiggy to refund but they are not accepting my complaint. Please help....
Apr 28, 2019 by Akbar ali agwan
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's