Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Deliver product in worst condition (Fng Cake Delivery) Open
I ordered a butterscotch cake for my mother on mother's day and I paid Rs.***+Delivery charges. The owner commits to me that he will deliver in * hour. I order at ** pm afternoon and I got * hours late deliver at *:** pm. A whole complete day I...
May 13, 2019 by Shivani upadhyay
Food not delivered (Zomato) Open
At *:** pm on election day in Delhi I placed an order. It said that the order will be delivered in max ** mins. After *hr the status was "Restaurant is yet to confirm". I raised the issue with Zomato but no one responded. The order was importan...
May 13, 2019 by Aditya Sharma
Cheated by money (Nsds Virunthombal) Open
It is a small hotel which supplies food * times a day. He received money from me for one month with food * times a day. He didn't deliver food for more than ** days in that month. But he not yet to refund that amount to me. It happened in Nov *...
May 13, 2019 by Sundaresh Babu
Amount not refunded (Zomato) Open
I placed the order on *th May at *.** pm through UPI. The debited amount is Rs ***.*. The order was rejected by the restaurant and the refund status is "we could not deliver this order, as you were unavailable to collect the food at the mention...
May 13, 2019 by Thamaraikannan
Food not delivered (Zomato) Open
The food has not been delivered and the restaurant is saying my item has been cancelled by Zomato as my money has been deducted. I didn't get any cancellation status and they are not also replying on my issue. Also not initiating any refund. Ki...
May 13, 2019 by Neha gupta
Food not delivered (Swiggy) Open
I have ordered food from Swiggy that has never been delivered. I called customer care multiple times and they did not provide any solution or my money returned. They asked me to call the restaurant directly because they can’t track the order ...
May 12, 2019 by Mohit Sagwan
No update on the order that I placed (Zomato) Open
I ordered food through Zomato. They accepted my order and in tracking it was showing that order is getting prepared and will be delivered by **:**. But the order hasn't been delivered and still, it's showing that order is getting prepared. On t...
May 11, 2019 by Shashank Gupta
Order not delivered (Swiggy) Open
Food was ordered at *.** pm. I received a call from the delivery guy Gaurav Gupta saying he will not be able to deliver the food. On asking why he said the system is down and the restaurant owner is not giving the food which is to be delivered....
May 11, 2019 by Sukhendu Reddy
Stale food delivered (Swiggy) Open
We have ordered (Order No: ***********) food from Parivaar Veg restaurant through Swigyy app. When I was ordering clearly provide instructions as below. *. Quality should be good *. Don't send stale food. But the restaurant people delivered ...
May 11, 2019 by A Muneswararao
Bad food delivered (Swiggy) Open
The food was not hot and messed up when it came. Please do the needful....
May 11, 2019 by Balasubramanian
Food quality really bad (Swiggy) Open
I have ordered a cake from swiggy as it was my boss *st work anniversary. The entire cake was rotten stinking the entire occasion got ruined. Later called up CC to complain they were least bothered saying they will update the Baker about the is...
May 11, 2019 by Akhil Ajith
Extended amount taking from the customers (maza colddrinks) Open
The dealer is taking more amount than the MRP which is on the bottle from each and every customer. The shop name is Juna Jay Shankar Pardeshi cooldrinks at Karanja....
May 11, 2019 by Chandrashekhar Jadhav
Package not delivered (Zomato) Open
I have orders some item on Zomato. After * hours it was showing on the way. The next morning it was showing delivered. When I call the delivery boy he told that he is unable to serve because he is a teacher....
May 11, 2019 by Chandan
Twice deducted money for same order (Zomato dominos) Open
I had made the payment twice for the same delivery for dominos pizza order no. #********** on */*/** at *.** pm. First I made the payment from my Paytm wallet but no invoice message was received and again at the time of delivery the delivery bo...
May 09, 2019 by Shilpa dash
Expired food supply in bakery (Western bakery) Open
Its found that there is no expiry date in any of the cover of bakery items that they selling. Even the main thing is that plastic products are totally banned from our place and how are they selling their products in plastic covers? Actually, I ...
May 09, 2019 by Subin mathew
Cancellation fee charged (Zomato) Open
There is a cancellation fee on my account of *** Rs. for the date of *rd April. As per Zomato people the order has been cancelled from a different account, not from my account which I use from my phone through FB login but some else who have us...
May 09, 2019 by Gagan Arora
Fake promotion done (Zomato) Open
They are just making fake promotion skills for like Zomato new for first * order like I make an account with then I placed an order on it. I used Zomato new. The next day I placed an order again with Zomato new then it's showing you are an old ...
May 09, 2019 by Anshul Agrawal
Food not delivered (Zomato) Open
Imagine when you have your medicine and you call Zomato executive about delivery and he assures you that food would be delivered in ** mins but it never comes. On the contrary, it shows that food has been delivered. ...
May 09, 2019 by Abhishek Tiwary
Money not refunded (Swiggy) Open
I placed an order in swiggy on ** April *:** pm but my order not placed and money deducted. Then I chat with swiggy customer executive and they told me my money will return in *-* days. But now it's ** days passed and at a time executive say gi...
May 08, 2019 by Swapnendra singh
Charged for the food but not received food nor refund (Zomato) Open
I ordered something on Zomato on *th May. I reordered because the restaurant did not have an item I ordered at that time, but mistakenly ordered the same items again. When I tried to cancel one of the orders, I couldn't do it without losing all...
May 08, 2019 by Shashank
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's