Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Refund get refused (Zomato) Open
Food not delivered. The restaurant said they will refund the amount. But refused by Zomato executive....
May 20, 2019 by Amit Singh
Throwing restaurant waste near to my house (Kourtyard) Open
There has been a restaurant running in a purely residential place of Sakchi Aambagan named Kourtyard. They have been throwing the hotel waste outside the house and not in a dustbin. Because of that, the entire area stinks and a lot of diseases ...
May 19, 2019 by Ashish singhania
Food not delivered (Zomato) Open
I ordered special thali from Hotel Shree G Bhagat Tarachand. Order number **********. They cancelled the order last minute saying they tried to call me but my number was not reachable. I didn't receive any message or call from them. They refuse...
May 19, 2019 by Hitesh Malik
Refund transaction amount & changes company policy (zomato food app) Open
I have a request to you that the amount is Rs.*** / - from order to Sitaram Dhaba **th April *:** pm #*********. I have had a very bad experience with a company delivering a food named Mayoter Place with the company Zomato. Who sent me to his c...
May 19, 2019 by SUDHIR DILIPBHAI RAVAL
Cancellation penalty for nothing (zomato food app) Open
I ordered a roll from roll express. On my screen, It was clearly written that the restaurant hasn't confirmed your order yet. Before the restaurant could confirm it, within a minute of ordering I cancelled the order. When the restaurant didn't ...
May 19, 2019 by Taranpreet Kaur
Missed my items in my order gave a coupon which is in return my money (Swiggy) Open
Order food of quantity * in swiggy pop out, received only *. I did a chat they said we apologise and give you a coupon of *** once accepted it tells can't apply for pop out. *) They wasted my time. *) Didn't return my original amount and in r...
May 18, 2019 by John chandra Teja
Package not delivered (Grofers India Pvt Ltd) Open
I have placed an order from Grofers which was supposed to deliver by * am today. How as the company reschedule my order delivery to * pm without my consent but it did not get delivered till * pm. I contacted the delivery boy on his number but h...
May 18, 2019 by Smruti mishra
Order cancelled by zomato and not refund amount (Zomato) Open
I have ordered yesterday evening. After the order, I have received a call from Zomato executive and they tell me your address is wrong and your order will not be delivered. After call discussion I try to call delivery boy he also told me the sa...
May 18, 2019 by Muneesh
Order not delivered nor did I receive a refund (zomato food app) Open
After * hours of ordering food in Zomato, I did not receive the order. The customer service is not responding and this is not the first time it is happening. They are not even processing the refund. ...
May 18, 2019 by Samarjit Singh
Package not delivered (Zomato) Open
My order didn't come yesterday. The delivery boy cheated us and he also told us to rate him on Zomato app. He also cheated Zomato by saying that he has already delivered the order. But in reality, he didn't deliver the order. I also rated the d...
May 18, 2019 by Arti Devi
My order item is missing (Uber Eats India) Open
I place the order to singlas from uber eats. I ordered the butter masala dosa+vada. The delivery boy delivered but the samber was missing from in the bag. Singla says they put everything in the bag. I try to contact the delivery boy but his pho...
May 18, 2019 by Shyam saini
Order get rejected (Zomato) Open
I would request to you please cross check all the details which are related with my order. I mentioned all the suitable details and mentioned the number but delivery boy is not aware of that. Could you please tell me the reason behind that why ...
May 18, 2019 by Bryan
No response from support team (Zomato Media Pvt Ltd) Open
The number of events Zomato support was beyond inadequate: * The duration in which these occurrences happened: * months. Cause: No response/ very late response from the Zomato support team. Zomato has more than elaborated on the fact that t...
May 18, 2019 by Aadya Saxena
Restaurant is selling more than MRP (Heart cup coffee) Open
I visited the Heart Cup coffee restaurant yesterday. The water bottle was one of the items I bought. When I checked the bill the bottle was charged ** rs whereas the MRP of the water bottle is ** Rs. I asked the management how can they sell abo...
May 17, 2019 by Rajiv Krishna Kalla
Goods not delivered (Sakthi Poultry Farms) Open
I had registered in the Trade India website for purchasing eggs. On **th Jan ****, I got a call from Sakthi Poultry Farms from its owner named Sakthivel that he will provide eggs. We had a deal of *** box eggs to be sent from Chennai to NJP via...
May 17, 2019 by SIDDHI NARAYAN PRADHAN
Food not delivered (Zomato) Open
I ordered a pizza via Zomato and it was supposed to be delivered by *:** pm on May **th ****. It paid for it beforehand and I didn't receive the pizza. After more than an hour it showed on the Zomato app that it is delivered even though I didn'...
May 16, 2019 by Shreya Kashi
Order not delivered and money deducted (Zomato) Open
It showing order delivered and I didn't receive any order. They deducted money and I didn't receive a refund after that. Order number **********...
May 16, 2019 by Marmit Shah
Package not delivered (Zomato) Open
I ordered three chicken biryani and cheese balls from Nawab Asia, Balewadi High street, Pune on **th May ****. It was a prepaid order and was accepted by the restaurant. After ** minutes of waiting, I got a call from the restaurant that they ar...
May 15, 2019 by Tanya gupta
Refund not credited (Swiggy) Open
It's been more than ** days since my payment for two orders got failed. This worst app is not taking any actions regarding my issue. Please help....
May 15, 2019 by Shruti Mishra
Deducted money from account at the name of gold pack (Zomato) Open
Mere paytm account se **** apne aap deduct ho gaye. Fir maine Zomato walo se baat ki to unhone saaf mna kr dia. Maine unko bahut bola bahut samjhaya par vo nhi maan rahe. Mai unke iss vehvaar ke vjh se bahoot naraz hu. Please kch kijiye or meri...
May 15, 2019 by Pawan Kumar
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Complaint filed against: Byju's