Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Gpf kae intrest kae sembendhit (Bashik sikha vibhag Uttar Pradesh ) Open
prarthi pramod kumar jain ko year **** saie **** tek ka GPF per interest dilwanae ka kest kerangae ...
Nov 12, 2023 by Pramod Kumar
Money not refunded even after requesting to cancel the subscription multiple times (Byjus) Open
The byjus councellor wanted to me to buy byjus subscription so he convinced my parents by buttering them. He said that before ** days you can cancel the subscription and they will refund the full amount we payed in advance but if we cancel afte...
Nov 07, 2023 by Rishil subbaiah
Byjus is not giving me my Refund (Byjus) Open
Hello Sir/Medam, I have purchased a subscription from Byjus for my Son who is styding in *th Standard. Byjus commited that if they failed to give me services then they will give me ***% Refund. Right now I am at UAE, I have tried to customer c...
Nov 07, 2023 by Mehulkumar Patoliya
I hv raised these request for byjus subsciption under 133043912734344955274957191 but not even sing (Byjus) Open
******* ******* ****** ******* above few request raised for byjus subsciption but not even single request is fullfilled by byjus...
Nov 06, 2023 by Parminder
Issue with refund (the knowlegde academy) Open
I have enrolled the ISO **** & ISO ***** course with the knowledge academy in July ****. After enrollment only I came to know that they are not providing IRCA certification which is mandatory for my career growth. When I asked this with sales r...
Nov 03, 2023 by Manoj
Byjus not cancelled subscription (Byjus) Open
byjus is not cancelled my subscription and done loan on my account.request number ******* raised for cancellation ...
Nov 02, 2023 by Parminder
Refund for online course (Skill Nation by Jatan Shah) Open
• I attended Skill Nation workshop by Mr. Jatan Shah on **st September ****. After the actual workshop, he marketed a full-fledged course of his- called the Masterclass that cost Rs.***** + GST. There was also an option to pay it in * instal...
Nov 01, 2023 by Divya S
Byjus not cancel subscription (Byjus) Open
subscription not cancelled yet req num ******* was raised for the same but still not cancelled and forcing emi and loan on my account unnecessary ...
Nov 01, 2023 by Parminder
Cancellation of foundation course of class 8 9 for my daughter trisha boxi not done and refund not (Byju's Ed-tech company) Open
Cancellation of Aakash Byju's online Foundation course for Trisha Boxi not done, refund not done ...
Oct 29, 2023 by tarasankar boxi
NONREFUND OF THE EDUCATIONAL LOAN (White hat junior) Open
I had decided to take an educational loan for my child for a course through whitehat junior through the loan agency gray quest. (Grayquest education finance, educational loan application number: ****** ). Accordingly, the monthly has been deb...
Oct 27, 2023 by Manisha Mahale
Refund delayed from Whitehatjr (Whitehat Jr ) Open
My daughter was doing classes from last * years and I found many topics are getting repeated in next class also. So I decided to move out. Last **th July they committed me that within **-** days I will get back my money through NEFT. NEFT takes...
Oct 23, 2023 by Soumyajit Setua
Money not refunded (Whitehat Jr ) Open
I first requested to cancel my course on *th April **** and got a response saying that they have started the process on **th April ****. finally on **th April I sent them the details of the account. And since then I have been mailing them and e...
Oct 22, 2023 by sunita Yadav
Whitehat Junior delaying processing refund (Whitehat Junior ) Open
I had requested refund against the unused classes of my son from Whitehat Junior coding classes in mid June ****. They confirmed that they are processing refund and will be credited to me in * weeks. Now its more than * months and no one is res...
Oct 19, 2023 by Vikash
Batch got cancelled need refund (Unacademy Plus) Open
I enrolled in Agnipath batch for UPSC CSE in July **** which was to complete the course by April ,**** .but suddenly the batch got cancelled in sept **** , and I was given a plus subscription which is of no use to me. They have wasted my one m...
Oct 14, 2023 by Ankit Singh
Planet spark not refunded the money yet (PLANET SPARK) Open
I have requested for refund and they agreed to it as well . Initially they said Aug end and the. Sep end - until now it's not done yet...
Oct 05, 2023 by Shaila
Odda class refund (ODDA CLASS foundation) Open
I have paid ***** to block the seat for my son for *-* pm batch , as they conveyed this batch will start from June, but they conveyed it get delay for July end still I was ok, but after sometime they started ignoring my calls and avoiding as mu...
Sep 28, 2023 by Meenal Choudhary
Delay in cancellation (BYJU'S) Open
We have encountered conflicting information regarding the status of our product. Initially, a sales representative named Davinder Singh informed us of the cancellation of our product, promising a refund. However, subsequently, a mentor named R...
Sep 26, 2023 by Ayush Roy
Loan not cancelled despite paying full amount (Think And Learn Pvt Ltd Byju s ) Open
With due respect, I, Barun Singh beg to state that I had bought an online course from Think And Learn Pvt Ltd (Byju's) course for * years amounting to Rs. *****/-. But later we agreed to partially cancel the loan with payment of *****/-. Now, d...
Sep 25, 2023 by Barun Singh
Not satisfied and unable to understand anything (Think Learn Private Limited BYJU S ) Open
I bought a *th standard course (tablet) for my daughter from Byju's (Think & Learn Private Limited) for Rs. *****. I was informed by the Byju's authority that if I will face any problem (such as satisfaction, understanding problem etc.) from th...
Sep 15, 2023 by Chitraranjan Borah
Not processing Course cancellation and Loan Closure False promises by BYJU S (BYJU S Think and Learn company) Open
On April **, ****, I registered my daughter for grade * and * online classes in Byju’s at a cost of Rs ***** (Rs **** was deposited right away, and the rest Rs ***** was thought of as a loan from Byju's). When we registered, they informed us ...
Sep 12, 2023 by SRINIVAS NANDYALA
Not Responding and Extra payment deducted during EMI payment (Byju s) Closed
Extra EMI deduction than actual EMI...
Sep 16, 2022 by Rahul
Refund not credit (Byjus Think and learn Pvt lmt) Closed
Grievance Details: On *th August Uday Raj Gehlot senior educational councilor called me and said *,*****/- for my son **th and **th class *Yrs physics, chemistry, maths(PCM) and IIT JEE coaching. If you pay ...
Sep 13, 2022 by P.LINGARAJU
Im not satisfied with the course (Byjus) Closed
As bjyus says they are best in course . There sales person says total false statements about there courses . They are charging ***** for old recorded videos which are bad quality I think **** is far more for that. There main purpose is to loot...
Sep 06, 2022 by Abhiram
Byju product expired early (Byju) Closed
I purchased a byju plan for my son Utkarsh for std *-* in ****. At that time my son was in std * so the byju representative told us that she will give std* for free. My sons academic session is as below. Std* - ****-** Std*- ****-** Std*- *...
Sep 04, 2022 by RAM DIWAKAR KUMAR
Cancelation of my eduvanz loan and i have not started and i dont want to (Skill lync ) Closed
In July **th date a i registerd HEV course with my own amount **** in Skill lync due to their they gave a loan approval from Eduvanz upto now i did not start my course . Because of my health and family issues i am BPL ( below poverty l...
Aug 27, 2022 by Yajna manikanta
Course and loan cancellation with refund (Skill lync ) Closed
Skill lync manipulate student mind and force to join the course, while joining there call 'n' no of times to make enrolled in the course. But after that they don't respond properly to the student, after enrolling i was not getting any access f...
Aug 22, 2022 by JAPESH MARTIN
Order not delievered (BYJU'S) Closed
It's been * days since i've ordered a byju's IAS Tablet course **** worth rupees ***** . I ordered it on **th july **** and its not even shipped yet . I tried calling byju's customer support to check my order status and everytime i hear just on...
Aug 01, 2022 by Dhananjay rajput
Refund of the product (Byjus) Closed
I raise the issue before the timeline given by byjus they taken the money and after cancelling the order they deduct the emi also i am single mother child earning alone for my daughter studies they done wrong to me i am taking follow up since *...
Jul 12, 2022 by Paramjeet kaur
Fees Refund (Physicswallah App) Closed
Today in the morning I paid the fees for a course mistakenly but now I want the whole return also every institutes do return fees within **-** days ...
Jun 21, 2022 by Aayushi Gupta
Mony refund (Physicswallah App) Closed
Sir,I PINTU DEY XIth student join your JEE coaching,but Ihave payment yourPhysics Wallah app Extra payment debited,(Ref-********************IGANTLQFK*) extra debited **** rupees from my account (***********)and IFSC code -SBIN*******. please re...
Jun 14, 2022 by Pintu Dey
Took ad (Byjus Company ) Closed
Last year August k aspas shyd mujhe particular date yaad nhi h ..mere bete k liye video call k liye msg aya sidharth naam ka employee tha vo usne humse kaha k ap ***** rps do toh hum **tk online classes lenge apke bete ki apko bahar tuition den...
Jun 13, 2022 by Savieta Khushal
Regarding the bad services of byjus (Byjus learning app) Closed
I want to cancel the byjus course because of their bad services and the fake promises which they did at the time of taking the subscription,but now they are not fulfilling anything properly,the live classes are not so good and satisfactory.At...
Jun 12, 2022 by Shristi kumari
There is no service or support from past inspite of our regular followup and complaints (Byju) Closed
We are registered Byju for our son for Senior KG. That year they provided the material and the gadget. After that till now total *yrs there is no support or material or any service from them inspite of our regular followup calls and complaints...
Jun 10, 2022 by Kranthi akunuri
Refund against cancellation (Byjus) Closed
This is with reference to the SO-**************** Dated **th Feb’**. Student Name- Aadarsh Pal father’s Name- Anil Kumar. There is lot of issue in compare to the discussed during the meeting. Request you to, Please cancel the order and refu...
Jun 08, 2022 by Anil Kumar
Refount amount (Byjus) Closed
I purchase a byjus product. loan ammount rs *****. pay for ** months each emi rs ****. *st loan emi pay * july **** than after all emi pay in right time from bank mandate. one emi pay by me on line **-**-**** so total loan has been doposit by ...
Jun 07, 2022 by Rakesh gurjar
Not Cancelling the program (Byjos) Closed
A person named Hemraj called me in March **** and asked me to join the Byjus class for my son Abel Richard. But he dint informed me about exist the program on certain days time. i saw my son not adaptable for the classes conduct by byjus. i ask...
Jun 04, 2022 by Priscilla Mary
Package not delivered and money not refunded (Byju) Closed
I have purchased cat cource from byjus in january but package is not delivered to my so i have cancelled my order but my money is not refunded to me till now...
Jun 04, 2022 by Atul sharma
Low quality zervices (Byjus) Closed
mangament bahut non responsive h aur student ko leke bikul aware nhi * month ho gya aaj tk prblm solve nhi ki h aur mentor k naam pe mazak h bss ...
Jun 03, 2022 by Pankaj
Refund amount not recieved (Byjus) Closed
I have not received the refund amount since a month.** people call and then there is no output.They hear the same thing again and again and take no action ...
Jun 01, 2022 by Anushree Nishant
FRAUD SALES (Byjus) Closed
Today I informed you that all types of Big companies Cheat their customers Directly or indirectly. @byjuraveendran and @avansefinancialserviceslimited Now I will tell you one of my personal experiences with BYJU'S company . one of the sales ...
Jun 01, 2022 by SONU SINGH
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's