Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Return our valuable money (Byju s) ^Open

With reference to your byjus tution online classes I had subscribed subscription for tution classes on **.**.**** For the student *. Bhavya choudhary *. Lalit choudhary I had given payment of rs. *****/-(eighty th...

Aug 07, 2022 by Jaykishan M Choudhary

No refund for 4 month (Lido Learning) ^Open

I was informed that no question ask policy for stopping a lido class with ***% refund. But they are stick with their a promise, a money looters and bank is supporting them to have a business in digital platform....

Aug 01, 2022 by Nandakumar

Offering fake courses (Simplilearn) ^Open

I joined for Simplilearn PGDM post graduation in digital marketing course few months back . I wasn’t able to pay **,*** the fee as it should be paid on single time. Then they retargered me and made telephone interview and all telling it’s a...

Aug 01, 2022 by Meharshad

Refund not credited (Byjus) ^Open

I like to bring to your notice about the false promises made by Byjus online coaching company. On ** June **** this person named Mr Milland Chourasia came to my house in bhowali. Meeting with Mr Milland was scheduled online after I received cal...

Jul 24, 2022 by Harpreet singh

Upgrad cancellation of course (upgrad) ^Open

Upgrad had convinced me to take up MS computer science. They called me several time in office hours to take up this course. At the time of admission i asked them whether it is valid in India for further studies. They said it is valid. But after...

Jul 15, 2022 by Ashvini Mahajan

For cancellation of byjus course and stop the emi (Byju's Ed-tech company) ^Open

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Jul 08, 2022 by Priyanka Mahobiya

Refund and cancel subscription (Byjus) ^Open

I want to cancel my subscription and have been calling on customer support service from the past ** days. . I tried calling the counsellor Aman Kumar but he misbehaved with me and told i dont remember who are you and after that he is not pickin...

Jul 07, 2022 by Surbhi khalkho

Cancellation byjus classes (BYjus class) ^Open

Dear Sir, Byjus Order I'd - BYJSSE********* Order received date **-Jun-** Students Name- Aditya Parent Name-Manoj Mourya Register number -********** Register email ID -darkgaming*****@gmail.com I want to cancel my product immediately .no...

Jul 02, 2022 by Manoj Mourya

Instuion doesn t refund my money (Ufaber Edutech Private Limited) ^Open

This is know as fluentlife I am taking the admission on ** April **** in * Month Basic English Course, in this course a trainer along with and a app which help to do some task ,so after *-* class I am issue with app when I am complaining th...

Jun 24, 2022 by Amit Nath Sharma

Complain id 153062 not yet resolved and byjus team replied as resolved (Byjus learning app) ^Open

COMPLAIN ID ****** not yet resolve by byjus team. and replied to you as resolved. please do the needful....

Jun 19, 2022 by NAVIN KUMAR SHINHA

REFUND and CANCELLATION OF EMI (Lido Learning) ^Open

I enrolled a course for my younger brother, Dhruv Subramanian. It has been more than * months now. My issue is not resolved. I have applied for a Refund request in their website which states, 'The refund will be processed within ** days'. Now n...

Jun 16, 2022 by Deepak Subramanian

Lido did not refund money Cheated (Lido Learning) ^Open

Student Name: Harini Battu Registered Mobile Number: ********** we have registered for Lido online classes Young Leader's Scholarship Program by paying the fees of Rs.*****/- on *rd May **** (HDFC bank emi transaction with ** months EMI Rs.*...

May 29, 2022 by Gunasekhar Reddy

I want to refund my invested amount (Extramarks) ^Open

I did my admission of my ward in extramarks after attending in class my son complaint that I am not understanding during online class on that very day I made a complaint and asked them to refund my earnest money of Rs ***** .After repeated requ...

May 23, 2022 by Mirza younis ahmad

Order punched and delivery assured by 3 senior managers but still classes of AAKASH BYJUS class 12 J (Think and Learn Pvt Ltd BYJUS) ^Open

*)I am a premium Byjus student enrolled in JEE(**+**) since ****(for JEE ****) and am a student of Byjus since ****. The enrollment is on number: ********** . *) Due to an issue with my class ** part of the program I first reached out to Byj...

May 22, 2022 by Mohammad Anas Faisal

School s COVID19 Pandemic 15 discount for as per Karnataka High Court Verdicts (Global International School Whitefield Bangalore) ^Open

Due to the COVID-** Pandemic, all school started online education for their students. In our case, it was particularly “Global Indian International School, Whitefield Bangalore” also popularly known as GIIS – Whitefield, Bangalore. Due to...

May 22, 2022 by Mintu Kumar Poddar

Improper information from Amity online (Amity Online University) ^Open

The program expert of amity online provided me with false information and claimed that I could join the January session without my **th results. Later my form was put on hold as I didn't get my results yet. But I had already paid the fees and...

Apr 07, 2022 by Shabique Maheer Haque

Refund not credited (Lido Learning) ^Open

As per lido Learning refund should be credit within ** days but ** months completed refund not received yet...

Mar 15, 2022 by Chandrakanta Dalabehera

Unauthorised Loan raised through fraud (Lido Learning) ^Open

Hi! myself Pankaj Kumar Paswan would like to inform You that i had enrolled my children for free trial coding class of LIDO in the month of December ** . At the time of enrollment and continue coding classes i had clearly informed to Lido Learn...

Mar 09, 2022 by Pankaj Kumar

Refund is not done and Invoice not shared as promised (Byjus Company ) ^Open

hi i have taken byjus Subscription for my kid she studying UKG ,mr swaroop raju from byjus sales person who coordinate with me initially and he has promised us UKG is Complimentary and From *Grade to *th Grade charges are Rs-*****-/- and Math'...

Feb 28, 2022 by Sathish N

Refund denied for the MSc course not registered enrolled (Upgrad Education Private Limited) ^Open

I registered for PGDML and Msc in upgrad in oct-**** batch and paid full fee of Rs.******. However i am able to complete only PGDML and not Msc course due to my personal situation/work pressure/financial situation during this corona pandemic....

Feb 19, 2022 by Alagesan Palani

Want to stop EMI and want refund if possible (Byjus) ^Closed

I enrolled in Byju's **** November ** and Byju's fraud with me and no one responds and keeps the phone hang on always .I tried several times but I am not able to cancel my course they are number .* fraud and not even helping .they just keep gi...

May 23, 2022 by Kanchan Mukherjee

Refund of Subscription fees (Byjus) ^Closed

Support team & counselors is very unprofessional, i was give the payment ****/- on **-**-****, as token money for subscription of KG student but due to some term and condition which was not in my favor. that time i said to counselor (Kajal Sahu...

May 23, 2022 by Nitesh Gupta

They are not refunding my money of 3000 (Byjus ias) ^Closed

I am not able to complete the byjus IAS course, but I played **** firstly to them now they are saying refund is not possible ...

May 22, 2022 by DIVAKARA K V

Cancellation of the program (Byju) ^Closed

Sir I have taken their program on ** April, ****. But for the cancellation of the program I have informed to Mr Navpreet (**********) on * May by phone. But they are not cancelling my program. I will loss ***** Rs. please help me. My contact nu...

May 22, 2022 by Gagandeep Singh Kheeva

Refund my advance (Byju s) ^Closed

I had raised a cancellation mail one and half month earlier but no response received from Byju's side. Please do the needful. Chetan yadav ********** Jitu******@gmail.com ...

May 19, 2022 by Chetan yadav

Refund (Byjus) ^Closed

Byjus employee aditya chopara and abrar ali k through shikhar sharma ka addmission kota akash branch me neet preparation k liye kiye the **/*/****,bt isase pahle shikhar sharma ka registration akash bhilai me *****/ ka cheque dekar kiye the Jan...

May 18, 2022 by Shubhendra kumar sharma

Cancellation of LKG Course (Byju) ^Closed

I requested for cancellation of LKG course for my Son within ** days of trial period through mail and customer care but there is no revert till now for the same. ...

May 18, 2022 by Paksha Kaushik

Cancelation registration and Refund Amount (Byjus) ^Closed

We request you to kindly refund my paid amount as soon as possible. I have not satisfied. Please find below details for your refrence. Student Name- Eshan DOB- ****-**-** Product Details : Student Item Name Validity Tablet Eshan...

May 17, 2022 by Sachin

Can t cancel program (Byjus) ^Closed

Already we have requested to cancel this program to Ms .Nithila on **th Mar **** and ** April ****. At that point also she didn't inform the POC for cancelation she said ok and disconnected the call. From that moment we didn't receive call or w...

May 17, 2022 by Chitradevi

No feedback (Byjus) ^Closed

Please be informed that I deposited a sum of Rs. *****/ thru link provided by Miss Ishita Halder a long back. I tried to contact her in between but there was no response from her end. Student Name- Dyuti & Adity Das Registered Mobile No- *...

May 17, 2022 by Sandip Das

Money Return (Byjus) ^Closed

Mr Sumit gupta not return our deposit money in byju's **** Rupees ...

May 11, 2022 by Nischay Dewatwal

Byjus se dhokha ho rha h hmne apna product cancil kra diya h fir bhi bank wale loan ki emi ke liye b (Byjus The Learning App) ^Closed

Sir hmne faburary me ik caunsler ke throwing hmne apne bacche ke liye ik product liya tha .consler ne hme bola .agr app **days me cancil krana chahe to kra sakty h. Kisi bhi wjh se. Sir hme financial bhut jyada costly lga or bachha cover bhi ...

May 11, 2022 by Jitendra Kumar

NOT INTERESTED IN PURCHASE OF PACKAGE HENCE WANT REFUND (Byjus) ^Closed

I had registered with byjus for tuition at lucknow centre by paying them money but now my child does not want it so I have asked byjus to refund my money which they have still not refunded to me ...

May 07, 2022 by Amit singh

Not honouring promised commitment (Byjus) ^Closed

Enrolled there neet program, was promised that child can join offline program at aakash centres when they open. Now they are refusing and asking for more money....

May 04, 2022 by Palak Bareja

Refund From Customer Service (Byju) ^Closed

I've been trying to reach customer service for the past day and a half, with no success. I'm extremely disappointed with the level of service I've received. My issue still isn't resolved and I haven't been able to speak to a single customer exe...

May 03, 2022 by Akashdeep

I want to refund my fee from aakash byjus (Byjus) ^Closed

I told my admission counsellor to enroll me in aakash digital he said ok , and he enrolled me in aakash byjus live classes and I said ok and asked , are the teachers highly qualified and teach in good manner and teach by writing and counsellor ...

Apr 27, 2022 by Anish sharma

Money not refund after returning tablet and books (Byjus) ^Closed

I take byjus ** and ** th tablet program with loan of **** rupe premium per month. with ***** rupe down payment and i cancel that program and return tablet and books on ** march with courier charge of **** rupe according to courier company they...

Apr 27, 2022 by Shivam prakashkumar rana

Cancellation of product (Byjus) ^Closed

Fraud there are no return after free trial I am cancel under ** days. But the employee says there no return and block my mobile number....

Apr 23, 2022 by Raj

Want my money refunded (Byjus) ^Closed

I purchased a course of ***** and then i got a tab on *th April but now i wanted to cancel it but the customer care is not picking my call and also the executive saikat Chakraborty so i want help...

Apr 22, 2022 by Siwam adarsh choudhary

5g a 9gad (?2> >0M/M0. *&>'?>0@(8M%>*(>),8@$>.]@d) ^Closed

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Apr 21, 2022 by NILESH KUMAR Mishra