Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of businesses.

Byjus, Dexler, Whitehat Junior, Testbook, Gradeup, Pariksha, Upgrad, Educomp Solution, NIIT are some of the leading online student platforms in India. With education going online, hundreds of individuals face different problems.

The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then you should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

Secondly, you should try to contact education companies through Social Media. Social media are one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints.

Moreover, if the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice.

You should approach the consumer court / forum if you do not get any resolution for your education complaint. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc.

Refund of Coaching fees paid in advance for study session (Pranoy Mazumdar Director Founder Pro Smart Classes Azad Market Krishna Talkies Road Risali Bhilai Nagar dist Durg C G ) ^Open

*) It has been advertised by your institution through your Brochure & hoarding , that classes will be taken by experienced teachers only along with you. But it has been observed that classes are being taken inexperienced / trainee teacher whic...

Jul 16, 2020 by N L SAHU

Grievance Cheating (Pragathi Technologies ) ^Open

I was joined class on Mar-**-**** for Computer course(Windows,VM ware,AWS) in Pragathi Technologies. Total amount of Course Rs.**,***. I have paid **,*** and attend * class after that due to covid-** it was stopped and i came my Native.(Coimba...

Jul 13, 2020 by Murali

CSJM UNIVERSITY NOT REFUND MY EX FORM FEES (KANPUR UNIVERSITY ) ^Open

PAID Dated **/**/**** **:**:** ***.** Rs. debit card ******* mobile no > ********** > registration no ********** > > PAID Dated **/**/**** **:**:** ***.** Rs. debit card ******** mobile > no ********** > registration no ********** ...

Jul 12, 2020 by ASHUTOSH GUPTA

Refund of fees (Allen institute Nagpur) ^Open

I have taken admission of my son in Allen Institute Nagpur for JEE. But mistakenly I have select for enthusiast course which is exclusive for **th standard. But my son have just completed his **th standard examination and result is awaited. The...

Jul 11, 2020 by Punam Dhoble

Consolidated MCA and BSc Certificate to WES for Canada Immigration (Osmania University) ^Open

I have applied online on **-July-**** for my MCA and BSc Consolidated Memo to be International couriered out to the WES team in Canada for which I made a payment online for MCA Consolidate memo transcript rupees ****.** with Receipt#IN*********...

Jul 10, 2020 by Shafiuddin Mohammed

Refund not received after cancellation of course (Extramarks) ^Open

I cancelled my course within due time. Now Extramarks is not paying me refund of Rs. *****/-. Just demanding more and more time. ...

Jul 07, 2020 by Lavneet Aggarwal

No proper communication providing the exam (Indian Testing Board) ^Open

Pearson and ITB are very bad communicators. They does not provide proper response why they are unable to provide the exam especially the senior manager(Pravesh Pugalia).he does not listen candidates problem simply this the procedure you need to...

Jul 06, 2020 by Mahendra Amara

Refund of 2700 Rs (Diwakar education hub) ^Open

I had joined an online coaching on *rd May **** in Diwakar education hub for ugc net **** for paper * management n on payment I got thei recorded videos but couldn't understand n told them about it and asked for the refund they said no refund b...

Jul 05, 2020 by Aditi Gupta

Package not upgraded (namisha dance classes) ^Open

Justdial ...

Jul 03, 2020 by Namisha Malvi

Pearson VUE Exam got finished in 5 minute and result for the exam is failed with score zero (Pearson Vue) ^Open

Hello, Today, I have attempted one exam using Person VUE. My exam got competed in * minutes only. I have followed all the steps as per the policy and suddenly got a popup like * minute is reaming and the exam got finished. I had a very bad...

Jul 01, 2020 by Jagdish Madan Wagh

Exam centre does not provided the exam on day and time (Pearson Vue) ^Open

I have ISTQB Foundation exam on ** june *:** Pm. The exam can be taken from our home. They told me to start half hour before itself(default message in online). So i started *:** pm on ** june itself to check internet connection, camera everythi...

Jul 01, 2020 by Mahendra Amara

MBA fee not refundedsem (KSOU Karnataka State Open UniversityMysore) ^Open

MBA fee not refunded yet. It's been years. UGC dint recognise University and my career , degree was at stake. Not replying to mails nor refunding...

Jun 30, 2020 by Sanjay K

Approval case of asst professor (Guru Nanak Dev University) ^Open

My self sandeep kumar asst professor in physical education St Soldier College Jalandhar my qualification is BA, Dped (****), MA phy. edu(****)from IASE university, Mphil (****) and UGC NET in PHY. EDU. in (Dec ****).my selection is made throw ...

Jun 28, 2020 by Sandeep Kumar

MBA fee not refunded by KSOU (KSOU Karnataka State Open University ) ^Open

Had taken admission in **** under online distance mode MBA under KSOU paid first sem fee of *****. UGC decentralised ( not approved) KSOU online distance mode. Refer news for the same. My career was at stake. Lost money, years everything. They ...

Jun 28, 2020 by Sanjay K

Refused to refund coaching fee (Parth Ashram Edu Services Private Limited) ^Open

I taken addmission on oct **** in class ** in this institute for ( ****-**** two year JEE Main and Advance course ) and when holiday ended ( March *-** ) holiday extended for * week more and then government announced lockdown and from ** april ...

Jun 19, 2020 by Md Faiyazuddin

University Fees submission Notice during covid19 pandemic (Quantum University) ^Open

There is a university named Quantum university. Address is **km Mile Stone, Mandawar, Roorkee- Dehradun Highway (NH-**), Roorkee-****** (Uttarakhand) India All of us know that there is a pandemic situation is happening all over the India. An...

Jun 16, 2020 by Amardeep Singh Chauhan

Nurserylive Pune Maharashtra is cheating Ordered Fairy Garden Miniatures for child s online sc (Nurserylive.com) ^Open

Hi, We ordered few Fairy Garden Miniatures for our child's online school project on **th May and **th May with order numbers: RA*P******* (**** INR - paid fromm my netbanking) & FQWJ******* (*** INR - paid from my PayTM wallet), respectively...

Jun 14, 2020 by Swatithan

Refund of School Fees (Orchid International School Jalahalli Bangalore) ^Open

I have paid Rs. **,*** in the month of Feb'**** to Orchid International School, Jalahalli, Bangalore for child admission in UKG, with the commitment that I will get a refund if my child gets admission in other bigger school. My child got admiss...

Jun 12, 2020 by AMIT KUMAR SHARMA

Delayed in refunding of our amount Rs four Thousand only Rstowards non issuing of Training certific (M S Fluidus Engineering SCF 34 Sector 59 Mohali Punjab Mobile Number E Mail fluidusengineering gmail com M S Caddesk Jaipur Phone E Mail info caddeskindia com) ^Open

Dear Concerned, Voxya Dated *th June **** I want to file a complaint against M/S Fluidus Engineering Mohali *B* SCF ** *B*and M/S CadDesk Jaipur for mental harassment due to under mentioned concerns. I need you...

Jun 09, 2020 by MANJIT SINGH

Cheating by ARA Education Coiambatore (Ara Education) ^Open

My name is Cicila Devassykutty, an ACCA aspirant. I would like to bring to your attention about a cheating that has happened to me from an Indian based ACCA Gold Learning Partner called ARA Education (https://www.araeducation.in/acca-coaching-c...

May 19, 2020 by Cicila Devassykutty

Made fraudulent activity (Byju s) ^Closed

We brought the package in by jus , that concern executive made a fraudulent active and get a signature from our end for get a loan in avanse . As of now we didn’t receive any material and any learning things , I want to know Wht is happing , ...

Sep 16, 2020 by Vasudhara Devi

Scholarship IAS registration (Byjus learning app) ^Closed

From byjus I got call that employee details are (Jagadeshwar Reddy Sr.UPSC Counselor AP/TS ********** jagadeshwar.chirra@byjus.com Byjus IAS.). He called to counsel me to take scholarship for IAS and he told to pay registration fee ****/- ...

Sep 14, 2020 by Amritha Chouhan

Cancellation of Byju s Course (Byjus) ^Closed

Hello, We opted for Byju's one year course & during initial discussion their executive provide lots of false information (which we don't know that time) & we believe his words & got agreed to take that course. During the final discussion, anot...

Sep 04, 2020 by Karuna Nidhi Sarohiwal

Cancel the Registration (Byjus) ^Closed

I applied for Byjus course under the influence of the Mr Abbas for CBSE Class *-** and Tablets K-** Lenova Tablet Rs. *****. I paid down payment Rs. **** on dated **th April **** and rest amount in EMI. He said you will receive your parcel with...

Sep 03, 2020 by Ashok Borawat

Product not canceling (Byjus) ^Closed

Due to pandemic, unable to pay the EMI of the product but still Byjus company executives are saying they can't cancel the request and will have to pay the amount. Suffering from such company during worst situation. Need some help!...

Aug 30, 2020 by Babita Kinekar

Package not delieverd (Byjus) ^Closed

I made a sale * months ago for my CAT preparation, but didn't received the product yet amd also didn't got any of the calls regarding any details from Byjus and the Loan calls are being harassing on daily basis.... Byjus might be a good company...

Aug 29, 2020 by Kaustubh Kinekar

Byjus IAS course cancellation (Think & Learn Private Limited) ^Closed

I have ordered byjus IAS tablet course and gave them **** down payment and rest of the amount was converted in loan through avanse education loan amount was ***** but as per the policy of return in BYJU’S with in ** days i have mailed them an...

Aug 24, 2020 by Ankit kumar

Contact Support Denied After Payment (Byju s the learning app) ^Closed

Last year September I purchased the byjus offline plan for rupees ***** for three years of service for class ** to **th class ** at an EMI rate of **** rupees per month for an year. After the total payment was completed there was no contact f...

Aug 15, 2020 by Nitha Vinod

Cheaters (Esaral Ventures Private Limited) ^Closed

Absolutely true eSaral is India’s biggest fraud online education system.They looted innocent students. I did research in deeply before writing the answer and believe me that I had concluded. Recently I contacted many ex eSaral employees to ...

Aug 13, 2020 by Nida khan

Refund (Taxilla business school) ^Closed

I take admission in a college called taxilla business school ,Jaipur in june **** but i cancelled the admission after knowning that its a blacklisted college and asked for the refund of my registration fee which is **,*** and they kept on delay...

Aug 12, 2020 by Ayush Shrivastava

Tablet replacement (Byjus) ^Closed

I subscribed for my two children from January ****. One for my son for *th & **th STD and another for my daughter for *th to **th. This April **** due to covid, as the schools were doing online classes I tried to install Google meet and classr...

Aug 11, 2020 by Jayamonoharan

College is not returning yearly fees after cancellation of admission (The Bhawanipur Education Society College) ^Closed

I got admission in the Bhawanipur Education Society College on **th June, **** but on **th June, **** I went to the college regarding cancellation of my admission and refund of my admission fees of ₹***** where I was told that I will get the ...

Aug 06, 2020 by Akshita Ghorawat

Karnataka State open University not giving me Results (Karnataka State Open University (KSOU)) ^Closed

Respected Sir/Madam, I am Abhisek Sikder , one of the KSOU student for ****-**** bathes for B Tech electrical . My study center was in Jamshedpur . My enrollment no. was ***/***/L/BTEE****. Due to my job and family issues unable to conta...

Aug 03, 2020 by Abhisek Sikder

Remove ISI agent shah rukh khan for ur aads (Byjus learning app) ^Closed

U shameless marketing people of byjus first remove the isi agent u keep promoting in ur advt (shah rukh khan) because of u kind of anti nationals by d name of learning app building n supporting ISI agents u bloody shameless people...

Jul 28, 2020 by Nagashree

I m about to complain regarding modification upgradation of my new chemistry practical marks (NIOS) ^Closed

Dear sir, i am sarthak paul a student of nios on demand examination ( Enrolment no : ************. I have given my chemistry practical exam on **th January **** at kendriya vidyalaya which is in command hospital Compund kolkata, according to ...

Jul 27, 2020 by Sarthak Paul

Refund amount has stolen 1000 (Elentrus pvt limited) ^Closed

They are fraud company getting all the students money and not refunding .pls dnt join this company ,the wrk is based on captha **** words ** rup paye nex ****. It will be *** they told .bt now ** hrs we should type **** captcha they are telling...

Jul 27, 2020 by Gayathree

BYJU IAS HINDI MEDIUM TABLET RETURN (Byju ias) ^Closed

Sir, I had purchase the product from BYJU sales person. At the time of selling the product they told me that the what the teacher taught in class, you will get the same in book also but you have to also prepare running notes. i told its commo...

Jul 26, 2020 by Roshan kumar

Cancellation and Refund (Byjus learning app) ^Closed

I have purchased this byjus learning app prog for my son for class **th. During the purchase it was told to me that if I didn't find the product as per my expectations they will cancel it and Refund my money. First the product was delivered to...

Jul 17, 2020 by Kuldeep goyal

Product cancelled and settled still trying to deduct emi (Byjus learning) ^Closed

Package cancelled and product settled still trying to deduct EMI from account. As I have moved the same to other account EMI not deducted but insufficient funds charged twice in the amount of rs. *** each....

Jul 16, 2020 by Ningthoujam Asharani Devi

After n no of follow ups n no of mails still Byju is not refunding money (Byju) ^Closed

I ordered a cat preparation course worth of *****, but due to some personal issue I cancelled it and even didn't collect the product. SO it was returned. But it has been more than a month but the refund is not yet done. I have mailed them multi...

Jul 15, 2020 by Abadhesh Mishra