Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Refund of amount paid (Oda class pigeon education pvt Ltd ) ^Open

Dear Sir, We had enrolled our child for class * online class with Oda Classes in Dec **** (for ****-**** year). However, we wanted to withdraw from the course due to clash with other activities as early as Mar ****( much before classes start...

Nov 19, 2024 by Satish Kumar V

Cancellation of Admission and Refund (lawsikho.com) ^Open

* Admission cancelled but refund not provided * False commitment for Admission * NSDC course are not listed and fees are very high in comparision, * Loan is recovered from my Bank account after cancellation of admission, * Online Trap for C...

Nov 15, 2024 by DHIRAJ KR SINGH

Unfair Denial of Refund by MiMEssay for Unused Services (MiM Essay) ^Open

I am filing this complaint against MiM-Essay, a service provider I engaged with in February ****, for assistance with my application to business schools for the **** intake. On **.**.****, MiM-Essay proposed a consolidated fee of INR **,***/-, ...

Nov 11, 2024 by Areen Asif

Child abuse of my daughter (Euro kids neeladri vihar Bhubaneswar ) ^Open

I had sent my daughter for playgroup with daycare..initially she was excited and happy to go school.. suddenly she started crying before going to school..she told her daycare didi squeezes her cheeks and then she cries .The day I had gone to pr...

Nov 09, 2024 by Dr. Rasmin Sahu

Refund not issye (Refund Not Rcvd) ^Open

I deposited the fees for jee main **** two times for my ward as first transaction did not show. Then help line person told me do othe transaction then after some days both transaction successfully done but still after multiple requests of refu...

Nov 09, 2024 by Kamaljit Singh

Admission Refund (Lakme Academy Aptech Kalyan Nagar) ^Open

I have paid Rs. ***** as advance for joining Advance Cosmetology course in Lakme Academy Kalyan Nagar branch. But for some personal issues and health issues i couldn't join and continue with the classes. So i requested the branch for refund of ...

Nov 05, 2024 by Mariyam Siddiqa

Refund issue (Teachnook) ^Open

Company misguided me, they told that they collaborated with IITs for training and internship programs but from internet i came to know that this is not true. I called them for refund but they said they will send me a mail and i have to fill ...

Oct 11, 2024 by Daksh

Job promises not meet (Iilt Education Private Limited) ^Open

I have applied last march then they promised to arrange Canada nurses interview by *-* months and I will be get my permanent residency before Feb ****. Till date there is no interview conducted. I approach them for Atlantic immigration process ...

Oct 11, 2024 by Selvakumar muthan

Urgent Complaint Against ODA Classes for Harassment and Fraudulent Practices (Oda Class ) ^Open

I am writing to formally express my dissatisfaction and concern regarding the behavior of ODA Classes, with respect to my son's enrollment, Siaansh Deshwal, in ODA institution. We signed up for classes on August **, ****, and were promptly c...

Oct 09, 2024 by Gaurav kumar

Refunds not received from ODA even after 15 months of cancellation enrollment was cancelled in May 2 (Oda class pigeon education pvt Ltd ) ^Open

I am writing to bring to your attention an issue regarding my ODA classes enrollment for my child and subsequent cancellation. I had made the payment on **th May **** and on May **, **** I had cancelled my enrollment. I was assured by ODA on ...

Oct 08, 2024 by Asgar Merchant

NOC ISSUANCE (Think and learn Private Limited Byjus) ^Open

LOAN NUMBER : SL******* REG Mob : ********** Email : dimpledhanu**@gmail.com Closing Of Byju's Classes But DELAY in NOC . Required urgently For Future Loan Process. But Byju's Not responding in any way But ...

Oct 06, 2024 by Vivek MV

Refund required (Whitehat Jr ) ^Open

Urgent Resolution Required for Refund.Complaint Details: I am writing to formally lodge a complaint regarding the unacceptable behaviour I have experienced with WhiteHat Jr. I had started Debit card EMI option for my daughter s coding classes f...

Sep 26, 2024 by Neha Oza

Having trouble with WhiteHat Jr If they re denying you further classes (Whitehat Jr ) ^Open

Invoice Date: **/**/**** Total Paid Amount Rs .*****/- WHITEHAT EDUCATION TECHNOLOGY PRIVATE LIMITED GSTIN: **AACCW****J*ZY SAC: ****** INVOICE NUMBER: whjr************** My name is Prabhat Tiwari. I enrolled my son, Parth Kumar Tiwari, in...

Sep 24, 2024 by Prabhat Kumar Tiwari

Euro Kids failed to provide Student kit even after of admission need refund (Euro Kids Kakinada) ^Open

I have joined my daughter in Euro Kids kakinada. She was promised to provide uniform, kits and Book after a week. However she failed to provide them even after *months. We have paid total *****rs for the books and first term. During the admissi...

Sep 24, 2024 by Lalitha Jamithireddy

Refund not processed after cancellation (PLANET SPARK) ^Open

Dear Sir, I Rengarajaswamy (Father of Master Aarush Aged below * years), has enrolled in planet spark on **/**/**** and made the payment of Rs.***** the same day (as I was not given time for deciding when asked). After finding that it's not ...

Sep 19, 2024 by Rengarajaswamy C

Course Fees not refunded (TheKnowledgeAcademy) ^Open

I want to raise a legal complaint against TheKnowledgeAcademy for not refunding my fees. I had enrolled for a course, but after enrolling, found that the course was incomplete. Hence, I requested for a refund. However, they harassed me for * mo...

Sep 19, 2024 by Nikhil D Mehta

NOC for Loan Cancellation (Byjus) ^Open

Hello Team, We purchased the UPSC IAS preparation course (Registered Phone No.: **********) on **/**/**** for an amount of ***** out of which **** was paid at the time and the remaining amount of ***** was on EMI basis issued by their financ...

Sep 17, 2024 by Vundavilli Philip Choudhury

Advance Provisional admission fee not refunded (Great Learning) ^Open

I have paid Advance Provisional admission fee but not accepted the offer email acceptance for the Great Learning PGP AIML Program on *nd Sep. Now It has been * days, and I have requested a refund, but I have not received any refund. Attached is...

Sep 11, 2024 by Abhijeet Roushan

Scaler not letting me to cancel the course (Scaler Interviewbit) ^Open

Scaler not letting me to cancel the DSML course. I am not able to give time to the course due to job and personal commitments. This course is causing me anxiety and I want to opt out as I find this course not useful for me....

Sep 11, 2024 by Sagar Suman

Service not provided (Learning lab research institutes ) ^Open

I enrolled in a course at LLRI Bangalore but decided to cancel after realizing they don't provide the promised services. I requested the cancellation before the loan disbursement, but they purposely delayed the process. Now, despite multiple fo...

Sep 08, 2024 by Srusti raghunath shanthi

Students emotional manipulation act (Vlcc Institute Head ) ^Closed

Need Help Serious Help Now!!!! I'm a student of B.Voc. HN in Vlcc, I'd faced many issues related to mental traumas and financially as well from the starting as I'm already an anxiety disorder patient, at first my trainer produced an image of a ...

Nov 10, 2024 by TEENA SINGH

Intellipaat is a group of fake or fraud peoples (Intellipaat Software Solutions Private Limited) ^Closed

I want to confirmed that intellipaat is run by group of fake or fraud peoples who actually manages the candidate's money. They are not dedicated to e-learning. Actually it is a fake organisation. I am sure this organisation will become next BY...

Oct 19, 2024 by Rajat Gupta

Unauthorized payment (EDUPLACED HIGHER EDUCATION PRIVATE LIMITED ) ^Closed

This company claimed that it is a good company, if I do not want to enroll for studies then my money will be refunded. They have got this translation done by lying to me and I want your help in getting it back. ...

Oct 16, 2024 by Shakti singh

Lousy service and didn t deliver what they have promised during the sales call (Unacademy Plus) ^Closed

Okay so i have purchased unacademy iconic subscription for UPSC CSE prep for * years at cost of *****.on ** june ****. Its been * months and i am still waiting for the things to get what they have promised let me mention everything one by one....

Aug 30, 2024 by YASH DOHARE

Criodo biggest scam and fraud (Crio Do) ^Closed

Crio.Do charges over ...

Aug 21, 2024 by Shreya Gaonkar

I opted for byjus ias course since day 1 i have been facing many issues the tab stopped working n (Byjus) ^Closed

Hi! My registered number is ********** I don't remember order ID. I've shared the video of the tab and how I've been facing issues. I've received a call & the person is saying I've to pay the balance amount and then he will replace with r...

Aug 03, 2024 by Siva Rama Krishna

Refund not received (Byjus) ^Closed

Subject: Request for Refund of Byju's Course Fee I enrolled in a Byju's course for ...

Jul 31, 2024 by Arashdeep kaur

Intellipaat Not refunding total money and harassing customers (Intellipaat Software Solutions Private Limited) ^Closed

I have taken a devops course in Feb *th ****with intellipaat and got to know it's not suitable for me ( On the first session ),was also diagnosed with health disease. Immediately asked for refund to initiate, and haven't attended any single day...

May 26, 2024 by Sai Deepak kasyapa

Not issuing the Original Degree Certificate (Sunrise University Alwar Rajasthan ) ^Closed

With reference to the above cited subject, I hereby bring this information to your kind notice that I completed my Ph.D in Electronics and Communication Engineering successfully in the year of **** at Sunrise University, Alwar, Rajasthan. I got...

Apr 03, 2024 by SHREESHA KALKOOR MUDRADI

Refund registration fees for online coaching (HeyCoach) ^Closed

I have seen adv. In instagram and just show interest then I got a call from their side and arrange an interview a day after I got a call. They took interview for ** minutes and in the call itself they said to book seat. After call I saw that th...

Apr 03, 2024 by Raxit Patel

Refund not credited (Aakash bjyus institutions) ^Closed

i was taken course in byjus for my neet preparation .. but education was not good so i want to cancel the course there not responding to cancel the course and not giving refund to us saying to pay extra money plzz help us ...

Mar 22, 2024 by Reshma

Refund not credited (Aakash bjyus institutions) ^Closed

i taken course in byjus for my neet preparation but not at all good at preparation. so i want to cancel but not responding .. saying to pay money . if not paying cuting ***rupps daily from my bank account.. plz help us my father suffering aa lo...

Mar 21, 2024 by Reshma

Refund Not Processed by NTA (National Testing Agency (nta)) ^Closed

While performing online submission of application form for AISSEE ****, the Application Fee of Rs.***.** was debited twice from my account. It occurred as during the first attempt the message reflected by payment gateway was that the "Transacti...

Feb 26, 2024 by Ashu Sethi

Byjus fraud course not cancelling (Byjus) ^Closed

I had got registered to Gate full course but after cancelling I got mail confirmation but still not yet cancelled getting continuous calls from loan dept...

Dec 23, 2023 by MANISH M

Cancel of course and refund of money (Byju's Ed-tech company) ^Closed

sir i hadd taken course of BYJU'S for **+**+Neet in august they misinformation regarding EMI and didn't reduce the EMI. SO i register for Cancellation and Refund it was * month still no respond done they told to pay emi then they will refu...

Dec 20, 2023 by vishal

Cancellation and refund process not started (Byjus akash instuition) ^Closed

I am purchased a course from BYJUS for my daughter (II standard) on **/**/****. My daughter is student of Bengali medium but the course provided by BYJUS totally designed in English language, for that she is suffering and willing not to continu...

Dec 02, 2023 by Ujjal karmakar

Refund amount (Byjus exam preparation com) ^Closed

I'm B. Sujatha i have taken subscription for TSPSC GENCO AE (ECE) Branch on * November at * p.m.Before paying the amount few people of Byjus coordinators were told me that we are giving online classes for TSPSC GENCO AE ECE Branch. But after...

Nov 21, 2023 by sujatha gade

Refund not credited (Byjus Claases) ^Closed

I took byjus classes for my sister worth rupees ****** and asked for refund within ** days, they are deducting my installments since * months, ***** has been deducted till now, they are not listening, neither they are refunding my amount. ...

Nov 21, 2023 by saurabh singh

Byjus has not initiated refund of Home Tution and not responding to my emails (Byjus) ^Closed

Byjus Home tuition has collected Rs.****** from me for delivering *** hours of tuition hours at my home to my child. However, their tutor and the ops team have constantly failed to provide quality and consistency to the promised services....

Nov 08, 2023 by Karthikeyan Jayaraman

Refund not credited (Byjus) ^Closed

order id ********* I've enrolled in the course on **-**-****. i applied for the cancellation on **-**-****. I got reply from them asking bank details for refund on **-**-****. And after that when I am calling them they are saying we will arrang...

Aug 25, 2023 by Eswar