Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Meena Chauhan on Mar 3, 2025
PW – Refund money from physics wallah pwClosed
I raised complaint on *rd of February and today is *rd March ****, there are no funds I got... M fed up with their service, they don't answer call, not on message, not on e-mail, *rd class services provider. Pta na...
Deepak Mehra on Jan 20, 2025
Heycoach – Heycoach Fake DSA Course Closed
Hi, My name is Deepak Mehra. I took the course of DSA Heycoach by an assurance, that they have ***+ companies tieups and they will help me to get the placement, as I lost my job as well, I was very frustrated day b...
Suman singh on Dec 2, 2024
Simpli Learn – Company refuses redemption of exam voucher Closed
I enrolled in the PMP exam certification course from Simplilearn in May. The course cost and proposal shared by the simplilearn manager are as follows: Mode of Training Access: Online Bootcamp Standard Pr...
TEENA SINGH on Nov 10, 2024
Vlcc Institute Head – students emotional manipulation actClosed
Need Help Serious Help Now!!!! I'm a student of B.Voc. HN in Vlcc, I'd faced many issues related to mental traumas and financially as well from the starting as I'm already an anxiety disorder patient, at first my tr...
Rajat Gupta on Oct 19, 2024
Intellipaat Software Solutions Private Limited – Intellipaat is a group of fake or fraud peoplesClosed
I want to confirmed that intellipaat is run by group of fake or fraud peoples who actually manages the candidate's money. They are not dedicated to e-learning. Actually it is a fake organisation. I am sure this org...
Shakti singh on Oct 16, 2024
EDUPLACED HIGHER EDUCATION PRIVATE LIMITED – Unauthorized payment Closed
This company claimed that it is a good company, if I do not want to enroll for studies then my money will be refunded. They have got this translation done by lying to me and I want your help in getting it back.
Abhijeet Roushan on Sep 11, 2024
Great Learning – Advance Provisional admission fee not refunded Closed
I have paid Advance Provisional admission fee but not accepted the offer email acceptance for the Great Learning PGP AIML Program on *nd Sep. Now It has been * days, and I have requested a refund, but I have not rec...
YASH DOHARE on Aug 30, 2024
Unacademy Plus – Lousy service and didn t deliver what they have promised during the sales call Closed
Okay so i have purchased unacademy iconic subscription for UPSC CSE prep for * years at cost of *****.on ** june ****. Its been * months and i am still waiting for the things to get what they have promised let me m...
Siva Rama Krishna on Aug 3, 2024
Byjus – i opted for byjus ias course since day 1 i have been facing many issues the tab stopped working nClosed
Hi! My registered number is ********** I don't remember order ID. I've shared the video of the tab and how I've been facing issues. I've received a call & the person is saying I've to pay the balance amount an...
Arashdeep kaur on Jul 31, 2024
Byjus – refund not received Closed
Subject: Request for Refund of Byju's Course Fee I enrolled in a Byju's course for
Sai Deepak kasyapa on May 26, 2024
Intellipaat Software Solutions Private Limited – Intellipaat Not refunding total money and harassing customersClosed
I have taken a devops course in Feb *th ****with intellipaat and got to know it's not suitable for me ( On the first session ),was also diagnosed with health disease. Immediately asked for refund to initiate, and ha...
Raxit Patel on Apr 3, 2024
HeyCoach – Refund registration fees for online coaching Closed
I have seen adv. In instagram and just show interest then I got a call from their side and arrange an interview a day after I got a call. They took interview for ** minutes and in the call itself they said to book s...
Reshma on Mar 22, 2024
Aakash bjyus institutions – refund not creditedClosed
i was taken course in byjus for my neet preparation .. but education was not good so i want to cancel the course there not responding to cancel the course and not giving refund to us saying to pay extra money plzz h...
Reshma on Mar 21, 2024
Aakash bjyus institutions – refund not creditedClosed
i taken course in byjus for my neet preparation but not at all good at preparation. so i want to cancel but not responding .. saying to pay money . if not paying cuting ***rupps daily from my bank account.. plz help...
Ashu Sethi on Feb 26, 2024
National Testing Agency (nta) – Refund Not Processed by NTAClosed
While performing online submission of application form for AISSEE ****, the Application Fee of Rs.***.** was debited twice from my account. It occurred as during the first attempt the message reflected by payment ga...
MANISH M on Dec 23, 2023
Byjus – byjus fraud course not cancellingClosed
I had got registered to Gate full course but after cancelling I got mail confirmation but still not yet cancelled getting continuous calls from loan dept
vishal on Dec 20, 2023
Byju's Ed-tech company – cancel of course and refund of moneyClosed
sir i hadd taken course of BYJU'S for **+**+Neet in august they misinformation regarding EMI and didn't reduce the EMI. SO i register for Cancellation and Refund it was * month still no respond done they told t...
Ujjal karmakar on Dec 2, 2023
Byjus akash instuition – cancellation and refund process not started Closed
I am purchased a course from BYJUS for my daughter (II standard) on **/**/****. My daughter is student of Bengali medium but the course provided by BYJUS totally designed in English language, for that she is sufferi...
sujatha gade on Nov 21, 2023
Byjus exam preparation com – refund amount Closed
I'm B. Sujatha i have taken subscription for TSPSC GENCO AE (ECE) Branch on * November at * p.m.Before paying the amount few people of Byjus coordinators were told me that we are giving online classes for TSPSC G...
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
