Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Refund amount loan cancellation (Simplylearn ) ^Open

Sir , I have registered in the simplylearn education course of full stack web developer on ** July **** , Just Simplylearn agent also signed me to pay EMI for this course but Course started from * September -**** and due to my father health i...

Nov 29, 2022 by Himanshu Dubey

Refund not credited (Byjus think and learn ) ^Open

From last Two and a half months bujus helpline representative are dodging me that your refund will be given in one week but no refund has been issued to me. please help....

Nov 19, 2022 by Sajad Ahmad Bhat

Retake Exam Voucher not Provided (Simplilearn Solutions Private Limited) ^Open

I have enrolled for ITIL * Foundation Training and Certification at Simplilearn and paid for the same Rs: *****/- on *nd of September ****. During the enrollment I was assured that if I fail to clear the exam in first attempt then the Simplilea...

Nov 13, 2022 by Venkata Surya Rajasekhar Doppa

Need refund due to interruption of classes (Lido Learning) ^Open

My ward started lido leaning in two subject since first week of January ****. We are paying **** at every month for those subject and it has to pay for ** month and we have paid continuously till date although sudden classes interrupt from th...

Nov 12, 2022 by Tanishq Singhal

TUITION FEEDS NOT REFUNDED (ELAN EDUCATION T I M E KIRUBA COMPLEX NEAR KENNEDY THEATRE D B ROAD RS PURAM COIMBATORE) ^Open

MY P.GOWRISANKAR JOIND A COURSE IIT-JEE ON **.**.****. PART AMOUNT OF RS.*****/- I PAID TO THEM. BUT, HE DID NOT ATTENDED ANY SINGLE CLASS FOR THIS COURSE. THEY DID NOT GIVE ANY BOOK MATERIALS. IMMEDIATELY I ASKED TO THEM TO REPAY THE TUTION ...

Nov 05, 2022 by Mangani Kailasam

Very bad service of education (upgrad) ^Open

I have registered for Post Graduate Diploma in Management online course with upgrad and not satisfied with the program. many of the working professionals have registered for the same and facing the same issues. initially they told to give time ...

Nov 02, 2022 by Santosh Bhanumurthy

Classes are not going (Lido Learning) ^Open

Classes are not joining and the dashboard are showing that you have class but they aren't joining.plus they are giving lot of vacation saying it is mid term for two weeks but it takes a month .and i also send a request to academic mentor to cal...

Nov 02, 2022 by KAMAL kishor Gotiya

Simplilearn educational fraudlent (Simplilearn Solutions Private Limited) ^Open

I have reqistered for simplilearn course around May of ****. The counsellor that time who is Sufiya begum assured me about the live class in the course and i was convinced with the same as the course costed less that is around ***** only ( invo...

Oct 30, 2022 by Prathima

Refund (Byjus) ^Open

I have raised cancellation request on before * month back till now I haven't get any call back or refund my amount and if I call to customer care number simply they said senior manager will get back to you but they won't respond after that....

Oct 21, 2022 by Vankela Ramakrishna reddy

BYJUS is not refunding the money (Byjus) ^Open

We have opted the BYJUS program for my kid, for * years with assurance of cancellation if don't like the program. The turnaround time is * weeks to convey our decision. Within one week itself, we did not like the program and their support for t...

Oct 18, 2022 by G Swathi

Cheating promising false commitment (Byju Classes) ^Open

Byjus came and took our kids online classes registration by promising that classes would happen at *.**pm as we wanted. But after they took registration and left home, no one is attending our issues and neither they are refunding us the money a...

Oct 15, 2022 by Abubakar

BYJUS IS NOT REFUNDING THE AMOUNT (Byjus) ^Open

Respected sir i have taken byjus package for our son's study . The byjjus executive came our home in may last week we told them in june we are going for hai ** days trip from.** june to ** of june **** so kindly start the ** day trial class aft...

Oct 13, 2022 by Payal parashar , rajkumar parashar

Course cancellation and refund (Skill-lync) ^Open

My name is Anandu S. I want to register complaint against Skill Lync Educational Institution Chennai. I enrolled for Post Graduate Program in Electric Vehicle Design & Developmen on **th June **** in Skill Lync. The address of the office is:...

Oct 10, 2022 by Anandu S

Cancellation of Byjus online classes (Byjus classes) ^Open

Respected madam, I am the parent of Sathvika alam and indu alam regarding online ByJu's product, we have requested to cancel online byjus classes and same we have requested to finance department to cancel loan. This is the serious issue that...

Oct 06, 2022 by Alam Sridhar

Regarding Refund (SASTRA University) ^Open

I am Moulya Kondapalli. I have admitted to the branch Aerospace engineering during the admission process and paid **,*** to get enrolled.Later got Electronics and Communication Engineering (Cyber physical systems) during the sliding process of...

Oct 03, 2022 by KUTUMBA RAO KONDAPALLI

Skilllynk loan cancellation (SkillLync) ^Open

I paid pre-booking amount by hearing their motivational speeches.they asked my personal details i thought its for registration purpose so,i shared my documents with them.By taking those documents they are taken loan. i don't aware they are t...

Sep 24, 2022 by Siva bandaru

Misleading False information by Acme Collins School (Acme Collins School) ^Open

On their website In the description of the DCA course, it is mentioned that this course provides online training in Tally software, but I didn't find Tally in the study material provided. Due to this reason, I kindly request the institution to ...

Sep 17, 2022 by Ajay Sunke

Refund not credit (Byjus think and learn Pvt limited) ^Open

Grievance Details: On *th August Uday Raj Gehlot senior educational councilor called me and said *,*****/- for my son **th and **th class *Yrs physics, chemistry, maths(PCM) and IIT JEE coaching. If you pay ...

Sep 13, 2022 by P.LINGARAJU

Degree Certificate Not Received (Bharathidasan University) ^Open

My Name is Rakesh Rana and my registration number is ********. I completed my MBA in operations from Bharathidasn University in ****. I got my results after filing for a complaint to Tamilnadu government, however I still have not received my de...

Aug 22, 2022 by Rakesh Kumar Rana

Return our valuable money (Byju s) ^Open

With reference to your byjus tution online classes I had subscribed subscription for tution classes on **.**.**** For the student *. Bhavya choudhary *. Lalit choudhary I had given payment of rs. *****/-(eighty th...

Aug 07, 2022 by Jaykishan M Choudhary

Order not delievered (BYJU'S) ^Closed

It's been * days since i've ordered a byju's IAS Tablet course **** worth rupees ***** . I ordered it on **th july **** and its not even shipped yet . I tried calling byju's customer support to check my order status and everytime i hear just on...

Aug 01, 2022 by Dhananjay rajput

Refund of the product (Byjus) ^Closed

I raise the issue before the timeline given by byjus they taken the money and after cancelling the order they deduct the emi also i am single mother child earning alone for my daughter studies they done wrong to me i am taking follow up since *...

Jul 12, 2022 by Paramjeet kaur

Fees Refund (Physicswallah App) ^Closed

Today in the morning I paid the fees for a course mistakenly but now I want the whole return also every institutes do return fees within **-** days ...

Jun 21, 2022 by Aayushi Gupta

Mony refund (Physicswallah App) ^Closed

Sir,I PINTU DEY XIth student join your JEE coaching,but Ihave payment yourPhysics Wallah app Extra payment debited,(Ref-********************IGANTLQFK*) extra debited **** rupees from my account (***********)and IFSC code -SBIN*******. please re...

Jun 14, 2022 by Pintu Dey

Took ad (Byjus Company ) ^Closed

Last year August k aspas shyd mujhe particular date yaad nhi h ..mere bete k liye video call k liye msg aya sidharth naam ka employee tha vo usne humse kaha k ap ***** rps do toh hum **tk online classes lenge apke bete ki apko bahar tuition den...

Jun 13, 2022 by Savieta Khushal

Regarding the bad services of byjus (Byjus learning app) ^Closed

I want to cancel the byjus course because of their bad services and the fake promises which they did at the time of taking the subscription,but now they are not fulfilling anything properly,the live classes are not so good and satisfactory.At...

Jun 12, 2022 by Shristi kumari

There is no service or support from past inspite of our regular followup and complaints (Byju) ^Closed

We are registered Byju for our son for Senior KG. That year they provided the material and the gadget. After that till now total *yrs there is no support or material or any service from them inspite of our regular followup calls and complaints...

Jun 10, 2022 by Kranthi akunuri

Refund against cancellation (Byjus) ^Closed

This is with reference to the SO-**************** Dated **th Feb’**. Student Name- Aadarsh Pal father’s Name- Anil Kumar. There is lot of issue in compare to the discussed during the meeting. Request you to, Please cancel the order and refu...

Jun 08, 2022 by Anil Kumar

Refount amount (Byjus) ^Closed

I purchase a byjus product. loan ammount rs *****. pay for ** months each emi rs ****. *st loan emi pay * july **** than after all emi pay in right time from bank mandate. one emi pay by me on line **-**-**** so total loan has been doposit by ...

Jun 07, 2022 by Rakesh gurjar

Not Cancelling the program (Byjos) ^Closed

A person named Hemraj called me in March **** and asked me to join the Byjus class for my son Abel Richard. But he dint informed me about exist the program on certain days time. i saw my son not adaptable for the classes conduct by byjus. i ask...

Jun 04, 2022 by Priscilla Mary

Package not delivered and money not refunded (Byju) ^Closed

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Jun 04, 2022 by Atul sharma

Low quality zervices (Byjus) ^Closed

mangament bahut non responsive h aur student ko leke bikul aware nhi * month ho gya aaj tk prblm solve nhi ki h aur mentor k naam pe mazak h bss ...

Jun 03, 2022 by Pankaj

Refund amount not recieved (Byjus) ^Closed

I have not received the refund amount since a month.** people call and then there is no output.They hear the same thing again and again and take no action ...

Jun 01, 2022 by Anushree Nishant

FRAUD SALES (Byjus) ^Closed

Today I informed you that all types of Big companies Cheat their customers Directly or indirectly. @byjuraveendran and @avansefinancialserviceslimited Now I will tell you one of my personal experiences with BYJU'S company . one of the sales ...

Jun 01, 2022 by SONU SINGH

Cancellation (Byjus) ^Closed

I have ordered a byjus junior kit and registered for cancellation but it's been ** days stiil not got any reply for my emails and all ...

May 31, 2022 by Archee mewara

False EMI deduction (Byjus) ^Closed

Dear Sir/Madam I've taken byjus course of INR ***** and in the form of loan EMI and filled a nach mandate. Later we dropped out the classes within ** days and now the new loan was ***** which we paid through net banking. Even after full paymen...

May 25, 2022 by Kushagra Agrawal

Cancellation this plan (Byju s) ^Closed

Customer care dont have reply any cancellation from my mail and not pick up my Registered Mobile Number **********...

May 25, 2022 by Reyansh N patel

Fraud and cheat (Simplilearn) ^Closed

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May 25, 2022 by Sapna Rai

Bjyus cancellation and refund (Byjus) ^Closed

Have tried reaching byjus cancellation team for refund. Sent multiple emails but no response...

May 24, 2022 by Vaishnavi

Refund (Byjus) ^Closed

I don't like byju's that's why I don't want to go further with byju's and I also change my stream...

May 24, 2022 by Anjana mangal