Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
![online education complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Not refunding money as per promise (Whitehat Junior ) Open
My ward was studing in Whitehat Junior coding class. Since he is not getting time to attend the classes, I applied for withdrawal. As per their promise, they are supposed to refund money for unused classes if any customer applies. Officials cal...
May 06, 2024 by Rathin Kumar Bardhan
No classes being offered No refund for fee paid (Whitehat Jr ) Open
Amount paid - ₹ ***** No classes since March **, **** Classes left *** No response to emails from customer care, no contact person Being a single parent, too much of emotional and financial loss...
May 04, 2024 by Monika Kalra
Fraud Scam By sorting hat aka unacademy Paid for service which I didn t get Paid for Physical notes (unacademy) Open
Scammed, defrauded. Invoice No: UA/******* Transaction ID: GC**S*IPP*R*N* Notes not yet dispatched. Order placed on **th of March, I've paid for the physical notes & they have not yet been dispatched. Unacademy definitely scammed me out of my m...
May 03, 2024 by Gururaj Awate
Amount not refunded (Byjus think and learn Pvt limited) Open
I had subscribed Byjus course( class *-* ICSC board) for my child Madhulika Dutta on **/**/**** but next day I called them and mailed them to cancel my subscription because child is not interested in this online course. According to their polic...
May 03, 2024 by Bapi Dutta
Auto Debit Loan EMIs without a course enrollment (Skillslash academy) Open
In Nov ****, I was taking counselling for Business Analytics course in Skill Slash Institute and wanted to go for no cost EMI loan option with NDX P*P Private Limited for my course, the loan personals and the institute team took my basic detail...
May 02, 2024 by Shalini Pandey
Discrepancy in Subscription Detailsrefund amount (Planetspark) Open
Rohan(counsellor) from planetspark shared following details in demonstrating section: *. * live session *:* for every week, ** classes for * months *. * PracticeClasses for every week with *-* students in the session and be co-taught by two i...
Apr 30, 2024 by sravanth kothuri
To get a refund (Physics Wallah Vidhyapeeth Center Aryabhatt Kota) Open
I had booked a seat for Rs *** for the Vishwas Diwas offer with the Physics Wallah. After that I started getting calls from PW counselors. Similarly, on ** April, I got a call asking me to visit the Physics Wallah's centre. When I went there, I...
Apr 23, 2024 by Hitesh Meena
Byjus is not conduting any class custormer care number is switch off (Byjus Clasees) Open
My son Sougata Mal,class VI, admitted for online classes from Oct'****. But from April'** no online class started , many times called customer care but not solved yet now and my contact was upto May'**** upto class VII. I have agreement also. ...
Apr 22, 2024 by SANJAY MAL
Byjus cancellation refund Fees of Rs (Byju s Com) Open
I Am More Interesting To Join To Offline Classes For IES Studies, Got Call From Byjus Team About The Offline IES Classes. They Informed You Can Visit Our Tavarekere Main Road Opposite To Forum Mall And I Am Clearly Mentioning Looking For IES An...
Apr 19, 2024 by Bhargavi V
No issuance of Course completion certificate (Upgrad Com) Open
I am a working professional as well as a mother of * year old kid. I had registered for a course with Upgrad .com on GenAI for Marketing Professionals in the month of November **** . The entire course was self paced with few live sessions which...
Apr 18, 2024 by Ruchika Garhwal
Services not provided as promised (Byjus Claases) Open
*. I have registered to BYJUS premium course for my two children for * years programs. The person named Akshay Ingole (Sales Executive) who would call us daily twice or thrice for about *-* months, so one day we decided to have a Zoom video ca...
Apr 17, 2024 by Jhilmil Bhalwar
Byju s Refund issue (Byjus) Open
Dear Sir/Madam, I have purchased Byjus online learning program through online counseling from Byjus verified employee Mr. Nikhil Raj (Employee No: TNL********; Mobile No: **********). Payment was done on * Nov-** (**,***.** via UPI: BYJ...
Apr 16, 2024 by Manoj Patel
Refund of admission fee (Great Learning) Open
I have paid Great Learning for admission into two courses (*) PGP AIML and (*) Deakin MDS on **-Dec-****. on the very next day, I had requested for the cancellation of my admission on **-Dec-****. However, I have not received any refund. ...
Apr 14, 2024 by Ashish Kumar Verma
NOT REFUND MY DEPOSIT MONEY (Course online karane ke liye) Open
I AM SURESH JHA CHOOSE A COURSE FROM BYJUS SO DEPOSIT THE COURSE AMOUNT OF ***** RS ON DATED ** DEC **** BUT THE SAME DAY ONE MY CONCERN SUGEST CANCEL THE CORSE BECAUSE WHOSE EXPERIENCE WITH BYJUS VERY BAD ONLY LOSSING MONEY SO I CANCEL THE ORD...
Apr 12, 2024 by SURESH KUMAR JHA
Purchased a course but they are not allowing to give exams (The Knowledge Academy) Open
I had purchased the course "Prince* Agile Foundation & Practitioner" from The Knowledge Academy. Their representative told me I can give the exam later also within the course span of * year. Now when I am trying to book the exam, they are decli...
Apr 11, 2024 by Satish Kumar Jaiswal
Seeking Redressal for WhiteHatJr s Failure to Refund Balance Credits (Whitehat Jr ) Open
I am writing to express my dissatisfaction and frustration with the service provided by WhiteHatJr regarding the refund of my balance credits. I purchased ** credits for Art class to utilize them for my kid. The course was completed with a l...
Apr 09, 2024 by Ripul Chhabra
Education services are not provided by university (Suresh Gyan Vihar University jagatpura jaipur) Open
I have paid ***** out of ***** fess , but university staff never guided me , as i m in distance education mode , further i was unable to see my *st semester result also. Now their fees department keep on calling me for fees. But i have already ...
Apr 06, 2024 by Sumanjeet
Not issuing the Original Degree Certificate (Sunrise University Alwar Rajasthan ) Open
With reference to the above cited subject, I hereby bring this information to your kind notice that I completed my Ph.D in Electronics and Communication Engineering successfully in the year of **** at Sunrise University, Alwar, Rajasthan. I got...
Apr 03, 2024 by SHREESHA KALKOOR MUDRADI
Not addressed our request to Byju s to Cancel our subscription refund (BYJU'S) Open
We requested the Byju's to cancel our subscription for CBSC **th Class SD card and return **,***/- on **th Feb ****, as we got another good alternative. Our request is not addressed till date. Please help us in resolving our request ...
Apr 03, 2024 by Balarama Krishnam Raju
Refund issue (Byju's Ed-tech company) Open
Good Morning Sir, when I search about online class for our children, they called us from byju's and arranged a zoom meeting orange for us. The councilor talked to us for a long time in the meeting and then you attended the zoom meeting, so we a...
Mar 31, 2024 by Gattigorla Ashok
Refund not credited (Byjus aaksh institution) Closed
Byju's is not crediting the promised refund. They are delaying the process again and again. It's causing too much mental harassment for a student like me....
Jun 07, 2023 by Mohor Ghosh
Course and EMI cancellation and refund of money (Simpli Learn ) Closed
Hi I plan to switch my carreer from civil to IT field and searching for better course. From simpli learn they suggest to do FUll Stack web Developer course then i paid for it every classes will be live and so many things they told. Then next ...
Jun 05, 2023 by DEEPAK A
They have no response to extend my test and refund my money (Simplilearn Data science job gurantee program ) Closed
i have raise a ticket **/**/**** but they have not resolve my problem . i have many to call support team they have also not response clearly , i am btech student in this bootcamp i have lost my time and money i have lots of pressure for my fami...
May 20, 2023 by Prashant dwivedi
Cancellation is not done and misleading (Byjus aaksh institution) Closed
Byju's Team is misleading about my cancellation. Every single day I call them, they make fake promises of arranging callback from higher authority and then don't respond. Even they didn't take any action. I'm Frustrated with their services. Wan...
May 17, 2023 by Mohor Ghosh
Cancellation of course from upgrad (Upgrad.com) Closed
I registered for a course in upgrad. And paid *****/- on * March **** as registration. Then they told me to take no cost emi loan from propelled to pay the fee in installment. I took the emi plan . Its of *****/- per month and started the emi f...
Apr 12, 2023 by Priyanshi porwal
Admission cancel but fees not refund (mgm college kankarbagh patna) Closed
Mene apna admission MGM college kankarbagh patna me BBM course ke liye krwaya tha **** me student credit card ke through per mera **th me **%se km marks tha isliye college walo ne Mera admission cancel Kiya or fees bhi refund nhi kr rha hh sirf...
Mar 20, 2023 by Roushan Kumar
Didnt get refund and batch shift (PHYSCICS WALLAH ) Closed
Didnt get batch shift did nt get refund of study material after canceling order after purchasing with batch...
Mar 11, 2023 by Tanishq Garg
Ed tech company (Planetspark) Closed
I paid ***** from my bank account through ecs emi and not even a single month completed so now I want to cancel the subscription and they are denying to give the refund and the total classes I attended is *. Kindly help me in this case....
Feb 16, 2023 by Sainath Reddy
Mpokket (Jalan chemical industries) Closed
I have taken loan from mpokket , and I'm due date before compalsary I can pay payable amount but , it has showing in cibil remark in Paytm and over due is showing date **/**/**** and amount is ****/- over due so y is showing and reflection my c...
Feb 03, 2023 by goska manish
Scammed and made false promises by Byjus Ias counsellor promising enrollment to GS live and PSIR opt (Byjus ias) Closed
I was promised that i will get enrolled to Both Gs programme and Psir optional course for * years but i have been denied the access to PSIR course and the counsellor is ignoring and blocking my calls and massages ever since . so, please hel...
Jan 31, 2023 by Mamta
Refund not giving (Think and learn Private Limited Byjus) Closed
My cousin took the course from byjus and there was ** days refund policy , as per the policy he mail regarding cancellation before ** days but still they are not providing refund and they are harassing my brother . My brother lost his mobile p...
Jan 25, 2023 by Bandana
Skill Lync No Cancellation Policy (Skill Lync and Liquiloans) Closed
I Am Here Because I Have A Complaint About A Skill Lync. I Am Not Getting Any Resolution For My Cancellation Issue From Skill Lync. *.* Months Back In September, I Enrolled In A Course Of Skill Lync "Post Graduate Program In Hybrid Electric Ve...
Jan 09, 2023 by Arpit Verma
Tuition Fee paid not refunded even after 9 months (Ifim College electronic City Bangalore) Closed
I paid Rs.*,**,*** towards the tuition fee on **.**.**** for the admission of my daughter Miss. Anupama K R. But subsequently we decided to join another college and requested a refund. They forwarded us the refund form and the form was submitte...
Jan 03, 2023 by RAMESH BABU K G
500000 ki dhokhadhadi (Arogya Dhan Varsha Finance And Investment Private Limited) Closed
*?>/$ *M$> *A(@* "*?/> (G adv credited coopretive society Ltd me ******/- $@( *> *A* .> ?/> %> *G?( *(@ G >*M/ *$> (G 'K'!<@ *G *H*G .> **> G *H*G *>** nhi kiye **M* **** .G...
Dec 28, 2022 by Sunil Dhakariya
Mony refund (Physics Wallah) Closed
Sir Physics Wallah se mai **** Rs ka books order Kiya tha lakin kisi Karan warsh Mai usse * December return kr diya aur aaj ** December ho gya un logo ne mera paisa refund nahi kiya aur mai jab v mail krta hu to kuch naya issue bta kr meri baat...
Dec 23, 2022 by Shivaay
Delay in batch (Physicswallah) Closed
It promise to start batch from **dec **** but a just few hour ago it post that there is delay in batcha and start from ** jan **** I want my money back ...
Dec 22, 2022 by Aman
Not give refund and for cancellation (Byju's Ed-tech company) Closed
I purchased gate course from Byju's but I want to cancel it because of some personal issues. I told my counselor about it he said he processing for it. From last * months I tried a lot but I can't got refund and also cut the emi of * months. I...
Dec 19, 2022 by Charmi kamleshbhai surati
CANCELLED MY ORDER BUT NOT GOT REFUND (Physics Wallah) Closed
Hi, I have placed an order but due to my order address not correct I cancelled my order. My order was of *** feet Double sided Whiteboard & Chalkboard. My order no. is PW*KDRUDQUXJ/***. Please refund my money on original payment method i.e., UP...
Dec 16, 2022 by Adamya Dhiman
Byjus complaint (Byjus classes) Closed
Hello I enrolled for Byjus classes for my * children on **th August ****. It was a siblings package. It cost me ***** & the consultant promised social studies but there was no books or study material for that subject. Also this ***** was conv...
Nov 28, 2022 by Isa Evon Sequeira
Pakage not delivered (Physics Wallah) Closed
Hello mam/sir i ordered arjuna jee books * month completed but no responce by pw I call then may times but they dont do anything My study getting delay ...
Nov 19, 2022 by Kaushal gupta
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's