Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Cancellation of foundation course of class 8 9 for my daughter trisha boxi not done and refund not (Byju's Ed-tech company) ^Open

Cancellation of Aakash Byju's online Foundation course for Trisha Boxi not done, refund not done ...

Oct 29, 2023 by tarasankar boxi

NONREFUND OF THE EDUCATIONAL LOAN (White hat junior) ^Open

I had decided to take an educational loan for my child for a course through whitehat junior through the loan agency gray quest. (Grayquest education finance, educational loan application number: ****** ). Accordingly, the monthly has been deb...

Oct 27, 2023 by Manisha Mahale

Refund delayed from Whitehatjr (Whitehat Jr ) ^Open

My daughter was doing classes from last * years and I found many topics are getting repeated in next class also. So I decided to move out. Last **th July they committed me that within **-** days I will get back my money through NEFT. NEFT takes...

Oct 23, 2023 by Soumyajit Setua

Money not refunded (Whitehat Jr ) ^Open

I first requested to cancel my course on *th April **** and got a response saying that they have started the process on **th April ****. finally on **th April I sent them the details of the account. And since then I have been mailing them and e...

Oct 22, 2023 by sunita Yadav

Whitehat Junior delaying processing refund (Whitehat Junior ) ^Open

I had requested refund against the unused classes of my son from Whitehat Junior coding classes in mid June ****. They confirmed that they are processing refund and will be credited to me in * weeks. Now its more than * months and no one is res...

Oct 19, 2023 by Vikash

Batch got cancelled need refund (Unacademy Plus) ^Open

I enrolled in Agnipath batch for UPSC CSE in July **** which was to complete the course by April ,**** .but suddenly the batch got cancelled in sept **** , and I was given a plus subscription which is of no use to me. They have wasted my one m...

Oct 14, 2023 by Ankit Singh

Planet spark not refunded the money yet (PLANET SPARK) ^Open

I have requested for refund and they agreed to it as well . Initially they said Aug end and the. Sep end - until now it's not done yet...

Oct 05, 2023 by Shaila

Odda class refund (ODDA CLASS foundation) ^Open

I have paid ***** to block the seat for my son for *-* pm batch , as they conveyed this batch will start from June, but they conveyed it get delay for July end still I was ok, but after sometime they started ignoring my calls and avoiding as mu...

Sep 28, 2023 by Meenal Choudhary

Delay in cancellation (BYJU'S) ^Open

We have encountered conflicting information regarding the status of our product. Initially, a sales representative named Davinder Singh informed us of the cancellation of our product, promising a refund. However, subsequently, a mentor named R...

Sep 26, 2023 by Ayush Roy

Loan not cancelled despite paying full amount (Think And Learn Pvt Ltd Byju s ) ^Open

With due respect, I, Barun Singh beg to state that I had bought an online course from Think And Learn Pvt Ltd (Byju's) course for * years amounting to Rs. *****/-. But later we agreed to partially cancel the loan with payment of *****/-. Now, d...

Sep 25, 2023 by Barun Singh

Not satisfied and unable to understand anything (Think Learn Private Limited BYJU S ) ^Open

I bought a *th standard course (tablet) for my daughter from Byju's (Think & Learn Private Limited) for Rs. *****. I was informed by the Byju's authority that if I will face any problem (such as satisfaction, understanding problem etc.) from th...

Sep 15, 2023 by Chitraranjan Borah

Not processing Course cancellation and Loan Closure False promises by BYJU S (BYJU S Think and Learn company) ^Open

On April **, ****, I registered my daughter for grade * and * online classes in Byju’s at a cost of Rs ***** (Rs **** was deposited right away, and the rest Rs ***** was thought of as a loan from Byju's). When we registered, they informed us ...

Sep 12, 2023 by SRINIVAS NANDYALA

Not giving refund against the cancellation of course (PLANET SPARK) ^Open

I had made payment of Rs. ******/- on ** april ****. But didn’t like the class as teachers were absent without intimation and even the teaching was not up to the mark. In the month of may on ** nd may **** i had raised a ticket about cancella...

Sep 12, 2023 by Sonal Bhole

Not refunding the fees (Imarticus Learning Private Limited) ^Open

I opted for one of their offline course and paid the whole fees and after few days I made application for my higher studies in uk and it got successful ( it was not pre-planned) and now I'm telling them to cancel my admission and provide me the...

Sep 06, 2023 by Rakesh Yadav

They scammed me (PLANET SPARK) ^Open

Hi, my name is Lukmi Dera, I am ** years old and I was looking for spoken English and to speak fluently. So I talked to one of the councilors Mr Rishab .. he said he would provide whatever is required. Before any trial, he convinced me and took...

Sep 05, 2023 by Lukmi dera

Refund of admission money (Bhawanipur Education ) ^Open

I took admission in Bhawanipur Education Society for B.Com (Hons.) In **** under Calcutta University. I paid ***** for my admission fees. It was during the COVID phase and government has issued a notice that all college shall return the admissi...

Sep 04, 2023 by Kinjal Sarker

Bed m05cm 9ga (6M0@ C7M#> >2G 90*>2*A0 ?2> $0*A0 .'M/*M0&G6 ) ^Open

>*G *?-> (G >$C*C$? > *G&( (*@ ?/> *H ?**G *>- (*@ .?*> *H user,id*******pasword**** login...

Sep 02, 2023 by keshlal choudhri

Byju s not servicing (Byjus app TAB) ^Open

We took a byjus subscription * years ago. This year it's been almost a quarter since the academic year started and Byju's has not sent content(memory cards, books) for this year. Also, the tab's performance has deteriorated. We have been follow...

Aug 26, 2023 by Kishor Pawar

Scammed by Relevel (Relevel By Unacademy) ^Open

* *st and foremost, we all were lured in via the job guarantee * Then they decided to change the rules once most of us opted to emi * *st rule was to have a minimum of **% attendance (that was fine until) * *nd rule was to have **% ma...

Aug 25, 2023 by Narendra Jangid Y

Not paying refund amount (Byjus classes) ^Open

I am complaining on behalf of my brother-in-law here. My complaint for Byju's is as follows: We took classes from Byju's for class *. Their Marketing Executive Mr. Anas Syed called us and explained all the details about the course fluently. ...

Aug 18, 2023 by Sachin Regundwar

Skill Lync No Cancellation Policy (Skill Lync and Liquiloans) ^Closed

I Am Here Because I Have A Complaint About A Skill Lync. I Am Not Getting Any Resolution For My Cancellation Issue From Skill Lync. *.* Months Back In September, I Enrolled In A Course Of Skill Lync "Post Graduate Program In Hybrid Electric Ve...

Jan 09, 2023 by Arpit Verma

Tuition Fee paid not refunded even after 9 months (Ifim College electronic City Bangalore) ^Closed

I paid Rs.*,**,*** towards the tuition fee on **.**.**** for the admission of my daughter Miss. Anupama K R. But subsequently we decided to join another college and requested a refund. They forwarded us the refund form and the form was submitte...

Jan 03, 2023 by RAMESH BABU K G

500000 ki dhokhadhadi (Arogya Dhan Varsha Finance And Investment Private Limited) ^Closed

*?>/$ *M$> *A(@* "*?/> (G adv credited coopretive society Ltd me ******/- $@( *> *A* .> ?/> %> *G?( *(@ G >*M/ *$> (G 'K'!<@ *G *H*G .> **> G *H*G *>** nhi kiye **M* **** .G...

Dec 28, 2022 by Sunil Dhakariya

Mony refund (Physics Wallah) ^Closed

Sir Physics Wallah se mai **** Rs ka books order Kiya tha lakin kisi Karan warsh Mai usse * December return kr diya aur aaj ** December ho gya un logo ne mera paisa refund nahi kiya aur mai jab v mail krta hu to kuch naya issue bta kr meri baat...

Dec 23, 2022 by Shivaay

Delay in batch (Physicswallah) ^Closed

It promise to start batch from **dec **** but a just few hour ago it post that there is delay in batcha and start from ** jan **** I want my money back ...

Dec 22, 2022 by Aman

Not give refund and for cancellation (Byju's Ed-tech company) ^Closed

I purchased gate course from Byju's but I want to cancel it because of some personal issues. I told my counselor about it he said he processing for it. From last * months I tried a lot but I can't got refund and also cut the emi of * months. I...

Dec 19, 2022 by Charmi kamleshbhai surati

CANCELLED MY ORDER BUT NOT GOT REFUND (Physics Wallah) ^Closed

Hi, I have placed an order but due to my order address not correct I cancelled my order. My order was of *** feet Double sided Whiteboard & Chalkboard. My order no. is PW*KDRUDQUXJ/***. Please refund my money on original payment method i.e., UP...

Dec 16, 2022 by Adamya Dhiman

Byjus complaint (Byjus classes) ^Closed

Hello I enrolled for Byjus classes for my * children on **th August ****. It was a siblings package. It cost me ***** & the consultant promised social studies but there was no books or study material for that subject. Also this ***** was conv...

Nov 28, 2022 by Isa Evon Sequeira

Pakage not delivered (Physics Wallah) ^Closed

Hello mam/sir i ordered arjuna jee books * month completed but no responce by pw I call then may times but they dont do anything My study getting delay ...

Nov 19, 2022 by Kaushal gupta

Service not uptodate and refund not issued (Bjyus ) ^Closed

I enrolled in ssb interview and afcat course. I was promised that I'll be getting an interview as discussed with the customer executive. I had my ssb on ** oct so as per the executive he booked me an course on ** oct and for the interview he ...

Oct 24, 2022 by Aditya Rajgurav

I want to cancel my EMI (BYJU'S) ^Closed

I have buy a subscription from Byju's for Gate CS **** with EMI option. But I haven't attended not more than * or * classes. N I didn't know about this **days return policy also. My first EMI is already deducted so they are saying they can't re...

Oct 22, 2022 by Soraisham Elizabeth Devi

Refund policy not explained i have requested for refund 1 day late (Simpli Learn ) ^Closed

I have joined Business/Data Analytics in Simplilearn. I feel I am not able to do this because of my work pressure and family problems. then I requested a refund process but I raised a request for only one day late but they are declining my requ...

Oct 01, 2022 by sharan bv

As per commitment of odisha coordinator Mr Subhajyoti Mishra there is a free look period of after t (Byjus) ^Closed

Kindly refund my money ...

Sep 28, 2022 by Ashutosh Mohapatra

Not Responding and Extra payment deducted during EMI payment (Byju s) ^Closed

Extra EMI deduction than actual EMI...

Sep 16, 2022 by Rahul

Refund not credit (Byjus Think and learn Pvt lmt) ^Closed

Grievance Details: On *th August Uday Raj Gehlot senior educational councilor called me and said *,*****/- for my son **th and **th class *Yrs physics, chemistry, maths(PCM) and IIT JEE coaching. If you pay ...

Sep 13, 2022 by P.LINGARAJU

Im not satisfied with the course (Byjus) ^Closed

As bjyus says they are best in course . There sales person says total false statements about there courses . They are charging ***** for old recorded videos which are bad quality I think **** is far more for that. There main purpose is to loot...

Sep 06, 2022 by Abhiram

Byju product expired early (Byju) ^Closed

I purchased a byju plan for my son Utkarsh for std *-* in ****. At that time my son was in std * so the byju representative told us that she will give std* for free. My sons academic session is as below. Std* - ****-** Std*- ****-** Std*- *...

Sep 04, 2022 by RAM DIWAKAR KUMAR

Cancelation of my eduvanz loan and i have not started and i dont want to (Skill lync ) ^Closed

In July **th date a i registerd HEV course with my own amount **** in Skill lync due to their they gave a loan approval from Eduvanz upto now i did not start my course . Because of my health and family issues i am BPL ( below poverty l...

Aug 27, 2022 by Yajna manikanta

Course and loan cancellation with refund (Skill lync ) ^Closed

Skill lync manipulate student mind and force to join the course, while joining there call 'n' no of times to make enrolled in the course. But after that they don't respond properly to the student, after enrolling i was not getting any access f...

Aug 22, 2022 by JAPESH MARTIN

Order not delievered (BYJU'S) ^Closed

It's been * days since i've ordered a byju's IAS Tablet course **** worth rupees ***** . I ordered it on **th july **** and its not even shipped yet . I tried calling byju's customer support to check my order status and everytime i hear just on...

Aug 01, 2022 by Dhananjay rajput