Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Byjus scam (Byjus) Open
Representative from byjus contacted me informing about the upsc course being started on dec ****..and made me pay the amount. Now they are not responding my calls even...
Mar 07, 2024 by NIVEDHA B
Defamation Notice (Venus Education Services) Open
Defamation complaint , details in attachment....
Mar 04, 2024 by Jas Singh
Cancel loan amount (Byjus) Open
The Byjus people are fraud first I buy a course after *-* days my father lost his job and I realized we are not capable to adhere or pay loan emi I asked my counselor that my father lost his job kindly cancel my loan amount she said okay , she ...
Mar 03, 2024 by Kiran Kumari
Refund not processed by nta (National Testing Agency (nta)) Open
While performing online submission of application form for AISSEE ****, the application fee of Rs. *** was debited twice from my account. It occurred as during the first attempt the message reflected by payment gateway was that "The transaction...
Mar 03, 2024 by Ashu Sethi
False promise of providing SAP Coaching on time (KodakCo) Open
Me and my friend inquired about the SAP course from KodakCo, on January **th, as we had an urgent requirement to learn SAP S/*HANA ABAP, and their sales representative, Ms. Payal assured us that we could start by the coming weekend, i.e., Janua...
Feb 29, 2024 by Divyani Mishra
Not being refunded (Henry harvin Education ) Open
I was looking out in online for institutes to help me with getting certified in S* Hana sourcing and procurement course in SAP. That is when I got call from Henry harvin education offering me the course with amount of *****. I joined after lis...
Feb 27, 2024 by Subathra Prasanna
Refund of tuition fee (BYJU'S) Open
Refund of Tuition Fee for my son Mr. Dhairya Nileshkumar Mehta std.*th &**th with cancellation of course. ...
Feb 21, 2024 by Mehta Nileshkumar Mahendrakumar
Demand notice served inspite of discontinuation of classes (Whitehat Jr ) Open
I have discontinued classes with Whitehat Jr since Jun ** and as told by the team of whitehat JR i had discontinued auto debit since Oct'**. Now i have been served notice by their loan partner that I have to pay the balance amount. I have been ...
Feb 21, 2024 by Shrimati
Refund of School Admission Fees (Ekya Schools) Open
Admission fees of INR ******/--- not refunded by EKYA schools after my daughter left the school within * weeks of joining the school , * reminder mails were given to the school plus in person request was also done to the principal but to no ava...
Feb 13, 2024 by Sundaram Ganesh
Refund Not Received From Byjus (Byjus) Open
I have subscribed the Byjus classes for my son on **st October, ****. They assured classes would be available at so and so time but, after enrollment they confirmed that classes were not available at requested time. As classes were not availabl...
Feb 13, 2024 by Suresh Babu Boorisetty
NEED REFUND FROM UPGRAD (UpGrad abroad ) Open
I have enrolled in the program. from UPGRAD for City University of Seattle, on NOVEMBER **th. Unfortunately My family is facing health issues and financial crisis.Due to that I'm dropping the plan and masters. Please do the needful asa...
Feb 11, 2024 by Mounika Ajmeera
Lie Information and Fake Assurance Given By Byjus Counsellor For My Course Enrollment Submitted Va (Byjus) Open
Dear sir, My name is Azhagu Kumar. Initially, I started with my subscription in BYJUS of AE/JE course with this mail id (azhagukumar****@gmail.com) by paid **,***. In this course Counsellor Nandita (**********) told that they will provide live...
Feb 09, 2024 by Azhagu Kumar
Oda class cancellation accepted but not refunded from august 2023 end (Oda classes) Open
We have enrolled our kid on Oda class paying rs.***** for ****-** master class. Before it Akash from Oda gave us false promises saying course will on august ****, credit card cash back of ***rs will be given , extra course details etc. Hurried ...
Feb 08, 2024 by Sarala rani
PublicSpeaking Course Refund (Planetspark) Open
I enrolled my Daughter (Thrivedha G, *th grade) for public speaking online class on **st Dec ****, during the time of enrollment planetspark counselor(Abhijeet) told me that I can cancel the subscription before my *th class and thats where i ha...
Feb 05, 2024 by RAGHAVENDRA REDDY GANDIKOTA
No cancelling my subscription (Planet Sparks) Open
I registered with Planet sparks for their public speaking classes on **th of Dec. Classes were to begin on *st Jan. My daughter did * live classes n * practice classes. As per mail sent by the enrollment team, he clearly mentioned I can take * ...
Feb 02, 2024 by Pooja Dhoka
Want to Cancel SubscriptionRefund (Planetspark) Open
We enrolled in Planet SparK classes from *th Jan **** after payment through credit card by monthly deduction. The classes started by the teacher but in January when we had issues with the type of the classes. We tried to reach the support team...
Jan 30, 2024 by MEHUL GANDHI
NEED RFUND False committment for course content (Mad About Sports Pvt Ltd ) Open
I had registered on **th Jan **** for be**x AI Tools workshop which was held on **st Jan at ** AM and conducted by "Mad About Sports Pvt Ltd. (be**x)" on zoom meeting online. In workshop Mr. Aditya Goenka and Mr. Aditya Kachave told that they a...
Jan 29, 2024 by Deepak Ramesh Avhad
Physics Wallah Fraud (Physics Wallah) Open
Physics Wallah Fraud I bought a Faculty Training Program Zoology Batch by Physics Wallah (PW) in this batch they promised me that they would give me a certificate and a job offer to the top *** people who passed the exam and rank under *** ...
Jan 28, 2024 by Shalini Verma
Refund of Down payment Enrolment of Gitansh Goel ID (Byjus) Open
I have booked Byjus class for my son Gitansh Goel as per the Virtual Class and communication by Byjus Staff (Mr. Kamal ) that if any time you are not satisfy with company product you can cancel and leave Byjus. Further we have to make down paym...
Jan 28, 2024 by MANU GOEL
Fraud Courses and loss of Money with NIIT (Niit Limited) Open
I have enrolled for a course in NIIT Fee: ****** My friend referred my for the NIIT where i Joined but after i didnt attend the course or class Firstly my grandfather was expired in july taking care of my EMI provided by NIIT with the Eduvan...
Jan 25, 2024 by Neha Pareta
Course and EMI cancellation and refund of money (Simpli Learn ) Closed
Hi I plan to switch my carreer from civil to IT field and searching for better course. From simpli learn they suggest to do FUll Stack web Developer course then i paid for it every classes will be live and so many things they told. Then next ...
Jun 05, 2023 by DEEPAK A
They have no response to extend my test and refund my money (Simplilearn Data science job gurantee program ) Closed
i have raise a ticket **/**/**** but they have not resolve my problem . i have many to call support team they have also not response clearly , i am btech student in this bootcamp i have lost my time and money i have lots of pressure for my fami...
May 20, 2023 by Prashant dwivedi
Cancellation is not done and misleading (Byjus aaksh institution) Closed
Byju's Team is misleading about my cancellation. Every single day I call them, they make fake promises of arranging callback from higher authority and then don't respond. Even they didn't take any action. I'm Frustrated with their services. Wan...
May 17, 2023 by Mohor Ghosh
Cancellation of course from upgrad (Upgrad.com) Closed
I registered for a course in upgrad. And paid *****/- on * March **** as registration. Then they told me to take no cost emi loan from propelled to pay the fee in installment. I took the emi plan . Its of *****/- per month and started the emi f...
Apr 12, 2023 by Priyanshi porwal
Admission cancel but fees not refund (mgm college kankarbagh patna) Closed
Mene apna admission MGM college kankarbagh patna me BBM course ke liye krwaya tha **** me student credit card ke through per mera **th me **%se km marks tha isliye college walo ne Mera admission cancel Kiya or fees bhi refund nhi kr rha hh sirf...
Mar 20, 2023 by Roushan Kumar
Didnt get refund and batch shift (PHYSCICS WALLAH ) Closed
Didnt get batch shift did nt get refund of study material after canceling order after purchasing with batch...
Mar 11, 2023 by Tanishq Garg
Ed tech company (Planetspark) Closed
I paid ***** from my bank account through ecs emi and not even a single month completed so now I want to cancel the subscription and they are denying to give the refund and the total classes I attended is *. Kindly help me in this case....
Feb 16, 2023 by Sainath Reddy
Scammed and made false promises by Byjus Ias counsellor promising enrollment to GS live and PSIR opt (Byjus ias) Closed
I was promised that i will get enrolled to Both Gs programme and Psir optional course for * years but i have been denied the access to PSIR course and the counsellor is ignoring and blocking my calls and massages ever since . so, please hel...
Jan 31, 2023 by Mamta
Refund not giving (Think and learn Private Limited Byjus) Closed
My cousin took the course from byjus and there was ** days refund policy , as per the policy he mail regarding cancellation before ** days but still they are not providing refund and they are harassing my brother . My brother lost his mobile p...
Jan 25, 2023 by Bandana
Skill Lync No Cancellation Policy (Skill Lync and Liquiloans) Closed
I Am Here Because I Have A Complaint About A Skill Lync. I Am Not Getting Any Resolution For My Cancellation Issue From Skill Lync. *.* Months Back In September, I Enrolled In A Course Of Skill Lync "Post Graduate Program In Hybrid Electric Ve...
Jan 09, 2023 by Arpit Verma
Tuition Fee paid not refunded even after 9 months (Ifim College electronic City Bangalore) Closed
I paid Rs.*,**,*** towards the tuition fee on **.**.**** for the admission of my daughter Miss. Anupama K R. But subsequently we decided to join another college and requested a refund. They forwarded us the refund form and the form was submitte...
Jan 03, 2023 by RAMESH BABU K G
500000 ki dhokhadhadi (Arogya Dhan Varsha Finance And Investment Private Limited) Closed
*?>/$ *M$> *A(@* "*?/> (G adv credited coopretive society Ltd me ******/- $@( *> *A* .> ?/> %> *G?( *(@ G >*M/ *$> (G 'K'!<@ *G *H*G .> **> G *H*G *>** nhi kiye **M* **** .G...
Dec 28, 2022 by Sunil Dhakariya
Mony refund (Physics Wallah) Closed
Sir Physics Wallah se mai **** Rs ka books order Kiya tha lakin kisi Karan warsh Mai usse * December return kr diya aur aaj ** December ho gya un logo ne mera paisa refund nahi kiya aur mai jab v mail krta hu to kuch naya issue bta kr meri baat...
Dec 23, 2022 by Shivaay
Delay in batch (Physicswallah) Closed
It promise to start batch from **dec **** but a just few hour ago it post that there is delay in batcha and start from ** jan **** I want my money back ...
Dec 22, 2022 by Aman
Not give refund and for cancellation (Byju's Ed-tech company) Closed
I purchased gate course from Byju's but I want to cancel it because of some personal issues. I told my counselor about it he said he processing for it. From last * months I tried a lot but I can't got refund and also cut the emi of * months. I...
Dec 19, 2022 by Charmi kamleshbhai surati
CANCELLED MY ORDER BUT NOT GOT REFUND (Physics Wallah) Closed
Hi, I have placed an order but due to my order address not correct I cancelled my order. My order was of *** feet Double sided Whiteboard & Chalkboard. My order no. is PW*KDRUDQUXJ/***. Please refund my money on original payment method i.e., UP...
Dec 16, 2022 by Adamya Dhiman
Byjus complaint (Byjus classes) Closed
Hello I enrolled for Byjus classes for my * children on **th August ****. It was a siblings package. It cost me ***** & the consultant promised social studies but there was no books or study material for that subject. Also this ***** was conv...
Nov 28, 2022 by Isa Evon Sequeira
Pakage not delivered (Physics Wallah) Closed
Hello mam/sir i ordered arjuna jee books * month completed but no responce by pw I call then may times but they dont do anything My study getting delay ...
Nov 19, 2022 by Kaushal gupta
Service not uptodate and refund not issued (Bjyus ) Closed
I enrolled in ssb interview and afcat course. I was promised that I'll be getting an interview as discussed with the customer executive. I had my ssb on ** oct so as per the executive he booked me an course on ** oct and for the interview he ...
Oct 24, 2022 by Aditya Rajgurav
I want to cancel my EMI (BYJU'S) Closed
I have buy a subscription from Byju's for Gate CS **** with EMI option. But I haven't attended not more than * or * classes. N I didn't know about this **days return policy also. My first EMI is already deducted so they are saying they can't re...
Oct 22, 2022 by Soraisham Elizabeth Devi
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's