Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Whitehatjr is not refunding Money (Whitehat Education Technology Private Limited) ^Open

We had purchased coding classes worth more than * lacks from whitehatjr, they assured that it can be refunded later if we have remaining credits. So after a while when my child was busy in school academics, so we decided to take refund. We init...

Sep 04, 2024 by Shashikant Shyam

Non Refund of Fees (Great Learning) ^Open

I had applied to Great Learning PGP SDE course for May **** cohort. For this, I had paid a total of Rs. ******/-, Rs. *****.** initially for confirming my admission, Rs. ******.** via EMI from Gyandhan, and Rs. ****.** as processing fee for Gya...

Sep 04, 2024 by Aniruth

Refund not initiated (Byjus) ^Open

My daughter joined for their hybrid class * to * (online and offline mode) for a total price of around Rs.***** paid upfront, on July ****.She attended class * till March **** by April **** they closed their offline center after which I have re...

Aug 30, 2024 by Shibu Soman

CA Final Materials not received (Icai cds ) ^Open

Dear Sir, I have placed order for CA Final Materials ( SPOM Books, CA Final Group * & Group *) on **th June ****. However on **th July **** I have received only SPOM Books. CA Final Group * and * are still pending to receive. It has been almos...

Aug 22, 2024 by Muenudeen MP

Classes are not going on but money is still cutting from account (Byjus Claases) ^Open

i have registered on byjus online classes for ias preparation but after * months of class the class are not going on and no one is answering the phone call.when i call to the helpline number they say that the number is banned and no one is list...

Aug 17, 2024 by vivek raj

No service received for Rs 7198 paid (Skill Land Llp) ^Open

I am a **-year-old senior citizen registered for an Online Masterclass at Skill Land in June ****, paying Rs **** as first instalment (EMI). Despite being promised a two-month grace period for joining the class, they enrolled me in the June ***...

Aug 13, 2024 by S A SALEEM

Non Refund of Semister Fee (IBS Hyderabad) ^Open

My daughter withdrawn from IBS Kolkata PGPM program, The admin at Kolkata assured us they will refund **% of my paid semester fee (Excluding Non refundable Admission fee of Rs. *****). We have paid total * semester fee (******/ each), However...

Aug 06, 2024 by Pradeep Kumar Upadhyaya

Cancellation Refund not returned (Byjus) ^Open

I have gone to Byjus Kukatpally branch and admitted my son for * year's class both offline and online class, while admitting my son they said if your not happy with our classes you can go for cancellation for **days full amount will be refunded...

Aug 06, 2024 by Venkatakrishna Mallina

Duplicate payment issue refund not credited (National Testing Agency (nta)) ^Open

On Nov **, ****, I paid ...

Aug 03, 2024 by Ashu Sethi

WhiteHat Jr is not refunding money for my son s coding class which we cancelled last year due to Int (Whitehat Jr ) ^Open

I had enrolled my son for WhiteHat Jr Coding class but due internet shut down in Manipur last year for more than * months, I requested the Institution for cancellation of classes and refund money for the classes remaining. Accordingly, they agr...

Jul 31, 2024 by Shinmila Khayi

Whitehat Jr No reply from WhiteHat Support team (Whitehat Jr ) ^Open

We have enrolled our son(Manan Bhatt) for Coding classes from November ****. One of there representatives Chintan Shah informed details about the classes and teacher, schedule and all. Below are the high level complaints *. Teachers are freque...

Jul 31, 2024 by Pooja Bhatt

Course Sold Without Full Information (Classplus application ) ^Open

I recently purchased the 'Financial Management Semester *' on **/**/**, but I'm unable to watch any of the content on my laptop. I've tried multiple troubleshooting steps, including using different browsers, clearing cache and cookies, and even...

Jul 31, 2024 by Rabi Mech

Refund not credited (Whitehat Jr ) ^Open

I enrolled my son, Samar Panchal, in WhiteHat Jr's coding classes with the expectation of a quality educational experience. Unfortunately, the classes did not meet our expectations, and she lost interest in continuing them. Consequently, I init...

Jul 28, 2024 by Rajeev Panchal

Whitehat jr refund not happening fir almost an year (Whitehat Jr ) ^Open

I enrolled my kid for a music course, I subscribed *** classes and paid *****/-. Kid complete ** classes. After that they changed the teacher, and we demanded the initial teacher, but it didn't happened, and we don't see the classes are produ...

Jul 28, 2024 by Rajesh Gandhi Bandrapalli

Collaboration Fee Not Paid (skillacademy by testbook) ^Open

We have collaborated with a brand called skillacademy by testbook. The collaboration started **nd June and Ended on **th June. It's been a month since they have not paid the money. The associate who collaborated with me left the company and the...

Jul 22, 2024 by Basavakumar M Madanashetty

Refund not processes (White hat junior coding class) ^Open

I had requested a refund from white hat junior as a part of their policy for the termniation of classes which were paid in advance. the complaint was registered in white hat junior under the case # ******** and the accounts team confirmed the r...

Jul 16, 2024 by manisha Katarya

Refund from Whitehat Jr (Whitehat Jr ) ^Open

After many requests, my son's SRAGVI GAMBHIR maths classes did not start. I am very disappointed and do not want to continue with WhiteHat any more. As I had opted for ***% credit cancellation, I request to immediately STOP all the classes fo...

Jul 16, 2024 by Nirmala Gambhir

Refund of admission fee paid to school (Viswabharathi wise woods E M High school Vanapamula Krishna district ) ^Open

School Management failed to provide the promised services and denied for refund of admission fee paid....

Jul 11, 2024 by Peeleti Niranjan

Refund of debited amount (Whitehatjr) ^Open

Dear sir, On **/**/**** i had taken admission for my child in whitehat jr for coding classes,at the time of joining they said ** days observation time will be there with in that time we can exit from classes and amount will be refunded. due to...

Jul 11, 2024 by chandrakantha Reddy k

Great Learning Refund of admission fees (Great Learning) ^Open

I had enrolled for program PGPDSC from Great Lakes through Great Learning website. After the initial admission amount of Rs *****/- paid on **th July **** I wanted to back off from the program for personal reasons and mailed them regarding the...

Jul 04, 2024 by Vamsi Krishna Reddy Bandi

Byju s is not cancelling my online classes subscription (Byjus) ^Closed

My father registered online classes for me and my brother for grade * @ Rs *****/- on **.**.**** (Rs ***** deposited instantly and remaining amount Rs *****/- considered as loan from Byju's. Monthly deduction of Rs ****/- started from my fath...

Aug 16, 2023 by Ramachal Vishwakarma

Fraud worst abroad consultant of india (Y AXIS OVERSEAS CAREER CONSULTANTS ) ^Closed

I had complained about Y- Axis on **-*-** under complaint no - ****** and later resolved on the terms of solving my issues. But later not even a single call was initiated on their end after resolving. ... ... ... The previous complaint was as ...

Aug 08, 2023 by Shrishthi

Delaying my Education (Simplilearn) ^Closed

I received unsatisfactory services by Simplilearn. Im in need of immediate refund of the fees I paid for the AI course I enrolled in February **** The total fees I paid amount to INR *,**,*** as follows: *st payment **,*** beginning, then *nd...

Aug 02, 2023 by Mahesh V Jaiji

Cancellation refund (Byjus Claases) ^Closed

I have joined course of my son for *th & **th standard. After * months, I want to cancel it. They denied to refund. ...

Jul 11, 2023 by Riteshkumar Patel

Course cancellation and Loan Closure (Skill Lync and Eduvanz ) ^Closed

Hello, Myself Nihar, Actually. I had enrolled for a course PG program Hybrid electric vehicle design and analysis on Feb ** th with Skill Lync. Before Joining inside sales specialist said that they will help if he have some financial issu...

Jun 29, 2023 by Nihar Pandith M N

Cancellation of programme (Byjus) ^Closed

Dear sir / mam, as I took byjus programm and now I aplied for cancellation but they are telling you are beyond the cancellation period. While joining my mentor told me that if you are not satisfied you may cancel your program. But now they are ...

Jun 26, 2023 by Jagadish. J

Refund from Oda class for year tution fee (Oda Class ) ^Closed

I have taken admission for *th standard class, but my sob do not want to continue hence requested refund, I have been told you can not withdraw now but you have to apply once the class start. So I waited from December and then when class starte...

Jun 13, 2023 by Sandhya Shinde

Simplilearn Course cancellation (Simplilearn) ^Closed

I have taken the PG in AI/ML course from Simplilearn while joining time Simplilearn said that this is job guaranteed program Simplilearn guarantee offers job and with in * Months I can able to gat a Job. But now situation was totally reverse. T...

Jun 12, 2023 by Chandramouli

I want my simplilern EMI Course both are Stop (Simplilearn) ^Closed

SimplyLearn Agent requested me to be Annual in the course. Course name Full Stack Web Developer & Agent name is Dhruv tathagat. He promised me to I get Job in * Month because we have tie-up with malti National company's. Then I'm Enrolled they ...

Jun 12, 2023 by Full Stack Web Developer

Refund not credited (Byjus aaksh institution) ^Closed

Byju's is not crediting the promised refund. They are delaying the process again and again. It's causing too much mental harassment for a student like me....

Jun 07, 2023 by Mohor Ghosh

Course and EMI cancellation and refund of money (Simpli Learn ) ^Closed

Hi I plan to switch my carreer from civil to IT field and searching for better course. From simpli learn they suggest to do FUll Stack web Developer course then i paid for it every classes will be live and so many things they told. Then next ...

Jun 05, 2023 by DEEPAK A

They have no response to extend my test and refund my money (Simplilearn Data science job gurantee program ) ^Closed

i have raise a ticket **/**/**** but they have not resolve my problem . i have many to call support team they have also not response clearly , i am btech student in this bootcamp i have lost my time and money i have lots of pressure for my fami...

May 20, 2023 by Prashant dwivedi

Cancellation is not done and misleading (Byjus aaksh institution) ^Closed

Byju's Team is misleading about my cancellation. Every single day I call them, they make fake promises of arranging callback from higher authority and then don't respond. Even they didn't take any action. I'm Frustrated with their services. Wan...

May 17, 2023 by Mohor Ghosh

Cancellation of course from upgrad (Upgrad.com) ^Closed

I registered for a course in upgrad. And paid *****/- on * March **** as registration. Then they told me to take no cost emi loan from propelled to pay the fee in installment. I took the emi plan . Its of *****/- per month and started the emi f...

Apr 12, 2023 by Priyanshi porwal

Admission cancel but fees not refund (mgm college kankarbagh patna) ^Closed

Mene apna admission MGM college kankarbagh patna me BBM course ke liye krwaya tha **** me student credit card ke through per mera **th me **%se km marks tha isliye college walo ne Mera admission cancel Kiya or fees bhi refund nhi kr rha hh sirf...

Mar 20, 2023 by Roushan Kumar

Didnt get refund and batch shift (PHYSCICS WALLAH ) ^Closed

Didnt get batch shift did nt get refund of study material after canceling order after purchasing with batch...

Mar 11, 2023 by Tanishq Garg

Ed tech company (Planetspark) ^Closed

I paid ***** from my bank account through ecs emi and not even a single month completed so now I want to cancel the subscription and they are denying to give the refund and the total classes I attended is *. Kindly help me in this case....

Feb 16, 2023 by Sainath Reddy

Mpokket (Jalan chemical industries) ^Closed

I have taken loan from mpokket , and I'm due date before compalsary I can pay payable amount but , it has showing in cibil remark in Paytm and over due is showing date **/**/**** and amount is ****/- over due so y is showing and reflection my c...

Feb 03, 2023 by goska manish

Scammed and made false promises by Byjus Ias counsellor promising enrollment to GS live and PSIR opt (Byjus ias) ^Closed

I was promised that i will get enrolled to Both Gs programme and Psir optional course for * years but i have been denied the access to PSIR course and the counsellor is ignoring and blocking my calls and massages ever since . so, please hel...

Jan 31, 2023 by Mamta

Refund not giving (Think and learn Private Limited Byjus) ^Closed

My cousin took the course from byjus and there was ** days refund policy , as per the policy he mail regarding cancellation before ** days but still they are not providing refund and they are harassing my brother . My brother lost his mobile p...

Jan 25, 2023 by Bandana