Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
saurabh singh on Nov 21, 2023
Byjus Claases – refund not creditedClosed
I took byjus classes for my sister worth rupees ****** and asked for refund within ** days, they are deducting my installments since * months, ***** has been deducted till now, they are not listening, neither they a...
Karthikeyan Jayaraman on Nov 8, 2023
Byjus – Byjus has not initiated refund of Home Tution and not responding to my emailsClosed
Byjus Home tuition has collected Rs.****** from me for delivering *** hours of tuition hours at my home to my child. However, their tutor and the ops team have constantly failed to provide quality and consistency t...
Eswar on Aug 25, 2023
byjus – refund not credited Closed
order id ********* I've enrolled in the course on **-**-****. i applied for the cancellation on **-**-****. I got reply from them asking bank details for refund on **-**-****. And after that when I am calling them t...
Ramachal Vishwakarma on Aug 16, 2023
Byjus – Byju s is not cancelling my online classes subscriptionClosed
My father registered online classes for me and my brother for grade * @ Rs *****/- on **.**.**** (Rs ***** deposited instantly and remaining amount Rs *****/- considered as loan from Byju's. Monthly deduction of Rs...
Shrishthi on Aug 8, 2023
Y AXIS OVERSEAS CAREER CONSULTANTS – fraud worst abroad consultant of indiaClosed
I had complained about Y- Axis on **-*-** under complaint no - ****** and later resolved on the terms of solving my issues. But later not even a single call was initiated on their end after resolving. ... ... ... T...
Mahesh V Jaiji on Aug 2, 2023
Simplilearn – Delaying my Education Closed
I received unsatisfactory services by Simplilearn. Im in need of immediate refund of the fees I paid for the AI course I enrolled in February **** The total fees I paid amount to INR *,**,*** as follows: *st payme...
Riteshkumar Patel on Jul 11, 2023
Byjus Claases – Cancellation refundClosed
I have joined course of my son for *th & **th standard. After * months, I want to cancel it. They denied to refund.
Nihar Pandith M N on Jun 29, 2023
Skill Lync and Eduvanz – Course cancellation and Loan Closure Closed
Hello, Myself Nihar, Actually. I had enrolled for a course PG program Hybrid electric vehicle design and analysis on Feb ** th with Skill Lync. Before Joining inside sales specialist said that they will help if...
Jagadish. J on Jun 26, 2023
Byjus – Cancellation of programmeClosed
Dear sir / mam, as I took byjus programm and now I aplied for cancellation but they are telling you are beyond the cancellation period. While joining my mentor told me that if you are not satisfied you may cancel yo...
Sandhya Shinde on Jun 13, 2023
Oda Class – Refund from Oda class for year tution fee Closed
I have taken admission for *th standard class, but my sob do not want to continue hence requested refund, I have been told you can not withdraw now but you have to apply once the class start. So I waited from Decemb...
Chandramouli on Jun 12, 2023
Simplilearn – Simplilearn Course cancellationClosed
I have taken the PG in AI/ML course from Simplilearn while joining time Simplilearn said that this is job guaranteed program Simplilearn guarantee offers job and with in * Months I can able to gat a Job. But now sit...
Full Stack Web Developer on Jun 12, 2023
Simplilearn – I want my simplilern EMI Course both are StopClosed
SimplyLearn Agent requested me to be Annual in the course. Course name Full Stack Web Developer & Agent name is Dhruv tathagat. He promised me to I get Job in * Month because we have tie-up with malti National compa...
Mohor Ghosh on Jun 7, 2023
Byjus aaksh institution – refund not credited Closed
Byju's is not crediting the promised refund. They are delaying the process again and again. It's causing too much mental harassment for a student like me.
DEEPAK A on Jun 5, 2023
Simpli Learn – Course and EMI cancellation and refund of moneyClosed
Hi I plan to switch my carreer from civil to IT field and searching for better course. From simpli learn they suggest to do FUll Stack web Developer course then i paid for it every classes will be live and so many...
Prashant dwivedi on May 20, 2023
Simplilearn Data science job gurantee program – they have no response to extend my test and refund my moneyClosed
i have raise a ticket **/**/**** but they have not resolve my problem . i have many to call support team they have also not response clearly , i am btech student in this bootcamp i have lost my time and money i have...
Mohor Ghosh on May 17, 2023
Byjus aaksh institution – cancellation is not done and misleading Closed
Byju's Team is misleading about my cancellation. Every single day I call them, they make fake promises of arranging callback from higher authority and then don't respond. Even they didn't take any action. I'm Frustr...
Priyanshi porwal on Apr 12, 2023
Upgrad.com – cancellation of course from upgradClosed
I registered for a course in upgrad. And paid *****/- on * March **** as registration. Then they told me to take no cost emi loan from propelled to pay the fee in installment. I took the emi plan . Its of *****/- pe...
Roushan Kumar on Mar 20, 2023
mgm college kankarbagh patna – admission cancel but fees not refundClosed
Mene apna admission MGM college kankarbagh patna me BBM course ke liye krwaya tha **** me student credit card ke through per mera **th me **%se km marks tha isliye college walo ne Mera admission cancel Kiya or fees ...
Tanishq Garg on Mar 11, 2023
PHYSCICS WALLAH – Didnt get refund and batch shiftClosed
Didnt get batch shift did nt get refund of study material after canceling order after purchasing with batch
Sainath Reddy on Feb 16, 2023
Planetspark – Ed tech company Closed
I paid ***** from my bank account through ecs emi and not even a single month completed so now I want to cancel the subscription and they are denying to give the refund and the total classes I attended is *. Kindly ...
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
