ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong product received inside the box (projectorkart in) ^Open

Dear team I ordered for a Insta Projector from projectorkart.in , order number. ****. Worth of ****/- . Courier service delivered the box to me and I unboxed it and got flip cover inside box. I mailed them at their email id hi@projectorkart....

Feb 04, 2021 by Tapeshtoushik Roy

Package Not Delivered (www mahadevtyres com) ^Open

I have Ordered Battery *** Ah - ILTT*****N Rs.**** Microtek Ups ****Va E*+ Rs.**** Paid Rs.*****.** on ** Jan **** Payment gate way ref no **********. Today * Feb** so far called more *** times on phone no +******** **** and emailed *...

Feb 04, 2021 by Arun Nehru Selvam

Refund not received (Myntra) ^Open

I ordered a unisex puma black shoe in Myntra and cancelled the order. I prepaid for that order, so I was expecting a refund of Rs.**** from them. But they haven’t processed the refund yet. They said they processed it on **th jan. it’s been ...

Feb 04, 2021 by Haretha winmalar

Incorrect size of tracksuit given by retailer (NOW FASHIONS SHOP NO 150 FLOOR GOOD EARTH CITY CENTRE GURGAON) ^Open

I bought a ladies tracksuit from NOW FASHIONS showroom, GOOD EARTH CITY CENTRE GURGAON on **/**/****. While purchasing I asked the salesman bof showroom for XXL size of tracksuit to which he replied in affirmative. I made the payment of Rs ****...

Feb 04, 2021 by Dr Gourav Tandon

Items undelivered but payment already done (Zapvi.in) ^Open

I had ordered two back covers and a flexible screen guard from zapvi. Done the payment and received a message that I'll be shortly notified about when the delivery is going to take place. I had done it on February *st **** and till now haven't ...

Feb 04, 2021 by Harshit Jain

TV damaged (Chennai packers and movers) ^Open

Chennai Packers and Movers ( http://chennaipackersmovers.com) have been hired by us on Feb *, **** to move our house from Pallikaranai to Mandaveli. In this process, the screen of our ** inch TV has been damaged beyond repair, and needs replace...

Feb 03, 2021 by MANASA V

Item not ship even after one month (New Balance india online store) ^Open

I ordered New Balance Men's casual **** made in UK and paid rs ****.** by using credit card for the said order. Now there is no communication from the seller till date. Kindly look into the matter....

Feb 03, 2021 by Naorem Brajamani Singh

Received completely Leaked Edible Product (Paytm Mall) ^Open

I recently ordered Alpino Peanut Butter from Paytm Mall (Order No. ***********) , The product was prepaid and was delivered on *rd Feb, Upon Opening the Product, I found the whole thing spilled inside the box in which it was packed. I have clic...

Feb 03, 2021 by Kumar Gaurav

Refund declined (Myntra) ^Open

I placed a return request in Myntra for one of my orders Myntra picked up the product but declined the refund stating the product did not pass the quality check(It was used ). I Placed the return request within * hours of receiving the product,...

Feb 03, 2021 by Pratik Maniya

Item returned but didn t receive Refund (Boat) ^Open

I've placed an order# ****** for boAt Airdopes *** - Wireless Earbuds (Active Black) on **/**/**** and returned it due to it's defect on **/**/**** and Boat warehouse have already received it on **/**/****. I didn't receive a refund nor a repla...

Feb 03, 2021 by Ganesh Gowtham P

Paytm Mall Return of product (Sgyuvraj) ^Open

I ordered Boy Raw silk Solid Kurta pyjama set - Green color in * QTY from paytm mall on **Jan **** and both delivered on ** Jan **** but one of the product was damaged , the design brochure on the pocket got damaged,, so I placed return within...

Feb 02, 2021 by RAVIKUMAR RANGA

Online Fraud (Olx Army Fraud) ^Open

I was searching for a used bike online. while searching on OLX I found an interesting bike with a less price. on **nd January I didn't know, received a call in the morning from **********, posing himself as an Army personnel, and posted in Jay ...

Feb 02, 2021 by Saurav Kishor

They are not refunding (Creative shulabh ) ^Open

I ordered a golden Lehenga instead of that they gave a sea green Lehenga of very cheap quality and also they are not refunding and their number is switched off and they are not replying to my email please help me ...

Feb 02, 2021 by Aditi Singh

Wrong different item received (Yo shine ) ^Open

I ordered Yo shine pack of * premium pants - Grey/Black/Burgandy colour on **th Jan, ****. & I received the parcel today in the morning - *nd feb, ****. The courier came through Bluedart. The received item is so different from what was shown ...

Feb 02, 2021 by Vidhi Shah

Not refund my amount (Amazon) ^Open

My account was deactivated by amazon ...they are blaming me m misusing their account..but In every mnth I was paying ** to ***** ..which item not fitted well I returned ..but ***** amount they are not refunding even they are not giving me rply ...

Feb 02, 2021 by Neha bhatia

Denying Delivery Money Not Refund (https www myflowerapp com ) ^Open

Placed an order on Jan **th, **** and had been followed up since then and every time they responded on email that they will process this on the day of delivery And on the day of delivery i.e. *nd Feb, they are denying the delivery telling ca...

Feb 02, 2021 by Nikhil Raj

Refund is not credited into my Bank account (Amazon) ^Open

Dear Sir/Madam Please find the details of the transaction which is not credited into my bank account. I have contacted multiple times to the amazon customer care and my bank but no help from them. Details of Charge/Transaction Disputed:- ...

Feb 02, 2021 by Kamlesh Kumar Kalvaniya

Product not delivered no tracking details on the site or contact number (eshopie in) ^Open

I had ordered Kid's * in * imported scooter children ride on car cheap kids scooter. It says delivery in * to * business days but still no information about the delivery and there is no way we can track the progress of the product. Please help ...

Feb 02, 2021 by Saket Pandey

Upstox fraud (Upstox) ^Open

Hello, Upstox did not opened on *feb where I couldn't exit my short position. So I had bear near *lakh loss. Where I had taken position on intraday but upstox converted to positional with out taking my notice. Though I do not have margin f...

Feb 02, 2021 by Priyaranjan Mishra

Upstox application was not running during market hour incurred huge loss (Upstox) ^Open

I've taken position before the budget session. When the budget session started the upstox application suddenly stopped running and it crashed. Due to which, I was not able to square off my position caused huges loss and mental agony. ...

Feb 01, 2021 by Sudeep Kumar Patel