Goibibo
- Service not provided which I paid for Open
vikas bhardwaj filed this complaint against Goibibo on Mar 17, 2020
I booked universal studio singapore activity from goibibo which had following inclusions :
- Entry ticket for universal studio
- One way shared transfer
- Guaranteed skip the line
Guaranteed skip the line is provided through express pass and no such service (Guaranteed skip the line) was provided to me.
I asked goibibo customer support one day before the date to confirm whether all the inclusion will be provided to me or not. They confirmed that all these will be provided but on the day of activity their service provided didn't provided me "skip the line" pass.
I have had multiple conversation with their customer care employees post this issue , they have accepted that the service was not provided to me and was mentioned in the inclusion but they are not providing me with the refund.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Goibibo
Resolved
Frustrated? File a Complaint
PayTM
"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
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