Goibibo
- Not able to use credit shell on Goibibo Closed
Moumita Sarkar filed this complaint against Goibibo on Jan 20, 2021
I have Goibibo Credit Shell balance available for the for SpiceJet flight booking that got cancelled because of current pandemic. I am trying to use the balance to book new journey following the guidelines provided for new booking. Everytime I click on the pay button, it says invalid credit shell. I am not able to book the flight. I tried to contact goibibo customer support via email and contact. I received automated email with the steps to follow in order to use Credit Shell but those steps are outdated and not working at all. Their contact numbers aren't reachable either. I am trying to reach them from whatever means possible but no response.
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Resolution Demanded:
Refund / Credit for purchase
Goibibo
Resolved
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Reliance Digital
"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."
Guru Magavi
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