Swiggy
- Food delivered very late Closed
Nikhil Pratap Singh filed this complaint against Swiggy on Jul 04, 2024
Date of Incident: ** June
Location: Noida
Details of Incident:
I placed an order on Swiggy with a promised delivery time of ** Minutes.
The order arrived significantly late, exceeding *.* hours after the promised timeframe.
This resulted in the food being cold and inedible.
This is not an isolated incident, as I have experienced similar delays with past Swiggy orders.
When I attempted to cancel the order due to the delay, my call was disconnected.
After delivery, I contacted Swiggy support to request a **% refund due to the inedible food.
The response I received was a meager coupon of only ** rupees, which is a completely inadequate resolution.
Impact:
I suffered financial loss as the food was inedible and a full refund was not provided.
The repeated delays and poor customer service response caused significant frustration and mental distress.
Relief Sought:
A **% refund for order.
A clear explanation from Swiggy for the repeated delays.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Swiggy
Resolved
Frustrated? File a Complaint
Happy Easy Go
"I got my refund back in my bank Account. Thank you Voxya team for all your support and follow ups."
Hardik Bhalsod
Related Complaints
Swiggy - Need a copy of restaurant bill paid last night Closed
Last night I paid Rs **,***/- on my credit card at BUNDLTECHN at the restaurant 'Sutra - The Gastropub' DLF Cyber City, Gurgaon. The ORDER #***************. I am requesting you for a copy of the invoice... i requested for the same on Chat with...
Aug 17, 2024 by ASHISH KANKAN
Swiggy - Food was spoiled and bad smell coming from food Closed
I order the food from Swiggy .. I order the food on **.** Am but I get the food on **.** when I taste the food… bad smell coming from food and totally food was spilled please take the food from my home And taste it and your costumer executive...
Aug 15, 2024 by Aman
Swiggy - Order placed twice and money deducted twice without my consent Closed
Placed an Instamart order on Swiggy. Fast forward to when the delivery personnel show up at my door, I see two of them with the same orders in their hands. I contact Swiggy customer support to get solution on this issue. They deny that their po...
Aug 12, 2024 by Venkataraju Agni
Swiggy - Ordered delivered to someone else Closed
I ordered food and i was waiting for the call as delivery partner was showing * min distance from my location. I shared the voice note along with full address but suddenly the food showed me delivered, no call no message no notification was the...
Aug 09, 2024 by Ishika Gupta
Swiggy - Partial order delivered Closed
I've ordered from instamart, they delivered partial order and they are refusing to refund amount for the remaining order...
Aug 05, 2024 by Mahesh