Dunzo
- Charging offline and online Closed
Haritha filed this complaint against Dunzo on Nov 29, 2021
I have paid in cash for a package delivery I have ordered through dunzo. However the order still stayed as in process till ** November. Now while placing a new order, another *** have been deducted for the previous order. When asked about the amount that was charged twice they have responded saying “
We are sorry to inform you that we will not be able to validate this query. If the query was flagged within ** hours we could have checked with the partner and updated you on the same. Please note post ** hours of the order being completed we will not be able to take action in this query, If there is an issue with the order completed we request you to please get back on support within ** hours for us to validate.”
In that case why is the payment being accepted after ** hours. In case the payment was not made on the same day how was the package even delivered? Are the rules made for the customers or are they just loopholes to avoid customer concerns?
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Dunzo
Resolved
Frustrated? File a Complaint
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
Related Complaints
Dunzo - Rude behavior from delivery boy Closed
Sent medicines through Dunzo courier, Sanjay Kabiraj today, * June **** within Pune. He dropped it off, and when he tried calling me, I had to go answer the door. When I got back to my phone and called him back *-* mins later, he started abusin...
Jun 05, 2023 by Sonali Rao
Dunzo - Missing product Closed
I've placed an order and find items with less quantity than ordered. I tried reaching customer care through app but I did not get satisfactory resolution. I tried to mail but they simply said no refund or replacement is provided from their side...
May 09, 2023 by Shraddha Wargat
Dunzo - Regarding refund for dunzo order Closed
Yesterday on * Feb I have placed order on dunzo.money has been debited from my Google pay account but order not placed on dunzo app.and there is no any information regarding on dunzo app about failing of order.there is one option for support o...
Feb 07, 2023 by Akash Kanade
Dunzo - Items Missing Closed
Hi, I ordered grocery, shampoo and Butter Shampoo and Butter costed *** together, which was missing. This was the first time I ordered from Dunzo. They said they are not able to provide refund. And I lost almost *k due to someone else’s m...
Jan 07, 2023 by Neha Shirke
Dunzo - Package not delivered Closed
Today I placed an order in Dunzo but I have not received my order and it is showing in the app that the order has been delivered , i already paid the amount by Paytm so my amount has been deducted as well but i haven't received my package. ...
Dec 04, 2022 by Komal Arora