D2h is the acronym for ‘Direct to home’ service; it is the digital satellite service that renders television services directly to the subscribers anywhere in India.
D2h has changed the whole TV thing in India with better quality and affordable rates.
Remember those days when you used to get all sorts of useless channels on your old cable TV, and quality of the video would not be clear.
But with d2h, you get clear quality with affordable rates.
Founded back in the year 2009, Videocon d2h is India’s largest D2H service provider with a subscriber count of around 29 million.
In this article, we’re going to list down some common D2h complaints reported by d2h customers and a step-by-step guide on how to resolve them.
Frequent Videocon d2h complaints
What to do when Videocon d2h is stuck on the loading screen?
Many Videocon d2h users have reported this issue where they’re stuck on the loading screen of their STB. It’s a widespread issue among d2h users, and people have reported this kind of problem many times.
In case you’re also facing this issue, you can try to restart your STB by switching it OFF from the main power and then switching it on again.
However, if the problem continues then, it’s better to call a d2h technician and report the issue to d2h’s customer support team.
What to do in case of the unavailability of pay channels on Videocon d2h?
Another issue that has been reported by many Videocon d2h users is that they added a new channel on their watchlist by recharging with a specific amount, but they’re still unable to watch those channels.
In this case, you can re-check your subscription details and also check if your satellite card is correctly inserted or not.
If you’re still encountering this issue, then you can report your problem to d2h’s customer support team.
How to resolve the transaction-related issues on Videocon d2h?
Many Videocon d2h customers have reported transaction-related issues. In these kinds of problems, the amount is debited from the customer’s account, but the transaction is not confirmed from the d2h’s end.
Usually, transaction failure occurs due to network failure.
However, if you’ve received the confirmation from the payment gateway and still seeing that your transaction is failed, then it’s best to call d2h’s customer support team and report your issue.
What to do in case of a Smart Card insertion issue on Videocon d2h?
The issue of consistently getting a message ‘Please insert Smart Card’ has been reported by many Videocon d2h users.
Usually, this kind of problem occurs when the Smart Card isn’t inserted correctly. If you’re facing the same issue, then you can try removing and re-insert the Smart Card.
However, if you’re still getting the same message, then it’s advised to report this issue directly to d2h’s customer support team.
How to register your Videocon d2h complaint?
If you’re facing any issues mentioned above regarding Videocon d2h services, then you can follow the below-mentioned step-by-side guide to report your complaints online to Videocon d2h’s customer care.
Step 1 : Visit www.d2h.com
Step 2 : Click ‘Self-help’ option from the menu bar.
Step 3 : Select ‘Raise your concern’ option.
Step 4 : Fill your Customer ID or RTN or complaint number. You can fill the required information according to your preference and click on the ‘Submit’ button.
Once submitted successfully, your Videocon d2h complaint will be registered online.
How to resolve your Videocon d2h issues?
In case you’re facing some common issues related to Videocon d2h services, you can follow their troubleshooting guidelines to resolve those issues by yourself.
Here’s a step-by-step guide to follow Videocon’s d2h’s troubleshooting guidelines:
Step 1 : Visit www.d2h.com
Step 2 : Choose the ‘self-help’ option from the menu bar.
Step 3 : After clicking on the ‘self-help’ option, you’ll see nine different options. Out of them, click on the ‘Self Troubleshooting’ option.
Step 4 : After clicking on the ‘Self Troubleshooting’ option, you will see a list of some common issues faced by Videocon d2h customers.
You can choose the same issue which you’re facing and click on the ‘+’ button present on the right side of the issue.
Step 5 : After clicking the ‘+’ button, you’ll see some steps guided by the d2h’s customer service team. Kindly follow the steps in the correct sequence to resolve your issue.
In case the ‘Self Troubleshooting’ service isn’t helpful, then you may also contact on 24*7 customer service number: ‘9115691156‘ or on the Videocon D2H Toll free no. 1800 212 212
You can also drop them an email at ‘email@example.com‘.
It’s every customer’s right to report their D2h complaints and get the best resolution for them. If you’re also facing the issues mentioned above, then please feel free to reach the Videocon d2h customer care.
But if you are unable to get any help or response for your Videocon D2h Complaints then file a complaint at Voxya.com and take a legal action by sending Legal Notice to them.