The Covid made online education a lot more popular and now millions of students are studying online. This gave rise to the ed-tech space and hundreds of companies emerged.
But Byju’s remains the oldest and one of the most trusted brands for online education. With such high expectations, errors are very common. So If you have a Byju’s complaint then you are at the right place.
With education going online, hundreds of people are facing various issues. At this time they need the full support of the companies to efficiently adapt to the new ecosystem.
So if you are someone who has Byju’s complaint and is unsure of how to resolve them then you are at the right place.
In this article we will see:
What is an education complaint?
Types of Byju’s complaints
How to resolve your Byju’s complaints?
What are Education Complaints:
The complaint filed against an educational institution running either online or offline is known as an education complaint.
There could be hundreds of reasons why someone would decide to file a complaint. The rigid behavior of offline schools or the issues with online ed-tech platforms can be the most popular ones.
For this article, we will be focusing on resolving education complaints specifically with Byju’s. Let’s have a look at the type of Byju’s complaint that people have.
Types of Byju’s Complaints:
Refund not given: Hundreds of people have filed a complaint on Voxya that they have canceled their subscription to the Byju’s product but their refund has still not been credited. Many people complained that even after canceling the product they still have to pay the EMI.
Damaged product: Hundreds of people have filed a complaint on Voxya that they have received a damaged product from Byjus. People have ordered for Tabs or other physical products and they received a damaged one.
Unable to Cancel Service: The consumers have complained that they are unable to cancel their purchase from Byjus. There is almost no way to request cancellation of services as Byjus has an automated system, where human interaction is not possible after you buy.
As we have seen the possible disputes possible let’s see how you can resolve them. You can see more specific complaints that people have on Voxya’s website.
How to Resolve Byju’s Complaints:
Option: 1 – File a formal complaint with Byju’s
The first step towards solving your issues should be to file a formal complaint at Byju’s website. On the Complaints resolution page, one can file a complaint.
For doing that you need to do the following steps:
Go on to Byju’s Complaints resolution page.
Enter the required details like – name of the student, email, registered contact number, alternate contact number, and elaborate your concern.
You can also attach evidence or files if you want to.
You can also get in touch with customer support. The phone number of Byju’s Customer support is 09241333666.
Your issue should be resolved in 15 days. If the company doesn’t resolve your complaint you can move ahead and file a consumer complaint.
Option: 2 – Contact Byju’s through Social Media
If you are unable to get your complaint resolved, you can try reaching out to Byju’s through Social Media platforms like Facebook and Twitter. Nowadays, all the brands are maintaining their presence on Social media and their team regularly monitors tweets & posts for customer complaints.
You should tag the company and use proper hashtags to get the attention of the company. However, if you do not want to do this all yourself then you can file a complaint at Voxya and request a Social Media Campaign for your complaint. The good news is that Voxya provides this service free of cost.
Option: 3 – Send Complaint to Byju’s via email
If you know the email address of Byju’s top officials or management then you can directly send an email to them explaining your issue. This method works in most cases as these officials are the decision-makers and so they have the power to resolve your issue.
But the problem is how to find the correct contact details of the decision-makers at Byju’s? But with a bit of research on the internet, you can find these details, of course, it will take considerable time. However, if you want to save this time & effort then you should use the services of Voxya, where it can send a direct email to decision-makers at Byju’s.
Option: 4 – Send Legal Notice to Byju’s
If Byju’s has not responded even after sending email and tweeting on Social media, then your best option is to send a professionally drafted Legal Notice to Byju’s asking them to resolve the issue, else you will sue them in court.
You can engage any experienced advocate or lawyer to draft & send this legal notice to Byju’s on your behalf. Byju’s will have to respond to this legal notice within 30 days.
An experienced lawyer will charge anywhere from Rs.3500 to Rs.8000 for drafting and sending a legal notice on his letterhead. But if you are unable to find a qualified lawyer in your budget then you should use the services of Voxya for sending Legal Notice.
Voxya will also send a hardcopy of the notice to you at your address and will provide a tracking number to track the delivery of the notice.
Option: 5 – File a case against Byju’s in Consumer Court
If you have not heard back from Byju after sending Legal Notice then it’s time to approach Consumer Court. You can also approach the Consumer forum if you have not received the desired resolution from Byju for your complaint.
You can file a consumer case against Byjus without engaging any advocate or lawyer. You just need to draft Case papers explaining the issue, along with evidence and demanding the resolution you want.
You will have to submit an Affidavit and required Court fee to file a consumer case. If this all sounds too much to you then you can take the help of Voxya to prepare Case Documents for you.
Generally, it will take some time in getting any judgment in your Consumer Case. But even if your case gets decided after 3 long years, you will get interested in the disputed amount if you win the case.
Option: 6 – Use all the options above
For better and speedy resolution, you should use all the options mentioned above. Though it involves a bit of work at your side, you will get results when you reach the company via all the channels – social, business, and legal. You can easily leverage social media, business networks, and legal frameworks to resolve your consumer complaints in India by using the Voxya consumer complaint platform.
Most affordable option to file a consumer complaint in India:
Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya is known for its quality services at reasonable pricing.
Voxya has handled more than 72,000 consumer complaints till now and consumers have claimed damages of around 2200 crores. This shows that when it comes to consumer complaints Voxya leads the game
The Final Answer!
Start with filing formal complaints or reaching out to Byju’s. If that doesn’t work for you then Voxya is always there for you.
We have helped thousands of people solve their complaints, so what are you waiting for? Check Voxya now!