Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Promotion of a false advertisement irresponsible (Airtel ) Open
I ported my number in airtel on **th Dec ****. As per the time of porting airtel executive told me I will be getting the paper bill and e-bill and they are having the best networks in my area. Firstly I raised a complaint on ** Dec **** for th...
May 31, 2019 by Gauri seth
Postpaid bill charged after deactivation (Vodafone Idea Limited) Open
I deactivated my postpaid number after visiting Vodafone store personally. But after the bill received I came to know that they have not deactivated the number. I mailed them regarding the incident but they are replying that I have to pay the c...
May 28, 2019 by Soyeb
Overcharged on monthly postpaid bill (Airtel ) Open
I have complained multiple times for my bill related issue but no action has been taken. Customer care executives either talk rudely or give false assurances. I was invalidly charged an amount of Rs **** as roaming charges when I was already on...
May 26, 2019 by Sonakshi Gaur
Dummy sim sold by amr enterprises (vodafone distributor) (Vodafone Idea Limited) Open
I sold Vodafone mobile no. Sim no: ******************* (fraud and dummy sim) Date:**.**.**** Place: Yousuf Guda check Post: Hyderabad. Distributor name: Amr enterprises(Yousuf Guda) Offer: * month unlimited, daily *gb unlimited told by th...
May 25, 2019 by V SRINIVASRAO
Fraud by the agent (Jio Giga Fiber) Open
Santosh Reddy (Jio Sims & Wifi) H-No- **-*-**, Bhavani Nagar, Dilsukh Nagar, Hyderabad - ****** This person (Transacting on Justdial with the name - Jio Sims & Wifi) claims to be a salesperson for Jio based products insists people to transfe...
May 17, 2019 by Tulasi Pandra
JIO network issue (Jio) Open
As I purchased the Jio subscription plan from starting of it. I usually purchase *** Rs plan in three devices at home than in **** every * months. They are giving the worst internet coverage here. They are giving fake promises from a year ago t...
May 17, 2019 by Arnav Raj
Network coverage issue (Airtel Bharti ) Open
I'm facing serious network coverage issues and no action has been taken on the complaints for the last * months. Every time CC tells the same story "Network team is working on it an will resolve asap". It has been a frustrating and traumatic *...
May 15, 2019 by Amit Sharma
Unnecessary mobile balance deducted (Vodafone India) Open
Whenever recharge my Vodafone number always deducted balance. Last time I logged complain by Vodafone customer care and they informed these issues will not repeat in future. But now I am facing again. Kindly look into this ASAP....
May 14, 2019 by Ahmar Akhlaq
Recharge not done (Jain Communication) Open
I did the recharge on my number. But the recharge not done on my number. Recharge amount not done at Jio number. Please help....
May 12, 2019 by SURAJ KUMAR YADAV
Not getting any response (Airtel ) Open
I have done a recharge of *** in Airtel app. There is an offer of ₹** off. I have to pay only ***. I choose that offer and make the payment than the Airtel done recharge of ***. They are saying that we are working on your problem you will hav...
May 10, 2019 by Nabeel Haider
Mental torture did by the company (Airtel ) Open
It's a long * month back when I porting my number from Jio to Airtel. The whole procedure of losing signals and getting signals on the new operator will take approximately ** minutes to * hour (activating the number in airtel). But in my case,...
May 09, 2019 by Amanrackwal
Technical team is not responding from last 7 days (Airtel ) Open
My Internet was not working from the last * days. I had lodged a complaint in airtel *** and they ask to wait for till *th May. The deadline time for resolving as the internet is the main source in today's world. I am not able to access my emai...
May 09, 2019 by Manish kr
Charged international roaming plan without my consent (Vodafone Idea Limited) Open
I had paid INR **** towards security deposit on **th Feb **** for activating International roaming pack of INR **** through the Idea web portal. However, after returning back to India, I realized that the security deposit amount was not reflect...
May 05, 2019 by Abhinav Tiwari
Fraud done with me (Idea Cellular Limited ) Open
I have converted my idea mobile no to prepaid on **st March ****. I have paid for all the charges. They have charged Rs. ** also for a new sim. But after one month they have raised a bill of ***/-. They have not informed me in any manner....
May 03, 2019 by Naresh
Providing false data plan (BSNL) Open
From the past ** months, I have been using BSNL Prepaid. Opted for STV*** Plan which was providing *.*GB/day *** SMS and unlimited calling for *months (***days). I have used these two successive terms *+*months. Latest same recharge (STV***) w...
May 02, 2019 by Dashavanth
Poor network in 4G (Jio Telecom) Open
As we see that Jio telecom announced the *g network in India. Therefore I bought a Jio sim for my *g mobile and recharge *** in every * months. But in reality, the network is going down day by day i.e downloading speed of **/** kbps and uploadi...
May 01, 2019 by Mridul Barman
Changing service in customer current plan (Vodafone Idea Limited) Open
I am having Rs *** plan and which consist of *** messages per day and they have cancelled that service from my plan. When I recharge for this plan there was a service of *** messages per day and now they automatically removed it. This not prope...
Apr 28, 2019 by Aasif
Data not working for approximately 20 days (Airtel ) Open
There is no resolution to my complaint made to Airtel and it is still in progress. I am unable to use data and Airtel is still unable to resolve my issue. I want Airtel to compensate me in the postpaid bill as they used to levy fine on late bil...
Apr 27, 2019 by Satish kumar
Fraud by the company (Airtel ) Open
I took an international roaming pack from Airtel for the amount of **** Rs for Russia. When I reached their service were not working. Neither I contact someone nor anyone contacts me. I was totally lost without phone and internet in another cou...
Apr 26, 2019 by GAURAV KRISHNA
Facing internet issues (Airtel Bharti ) Open
I am having a *g internet connection and the network was slow. I raised a complaint week back and airtel team just tell they will resolve it but it didn't happen. They just called and says our network team is checking and yesterday they said to...
Apr 26, 2019 by Ashwin Kumar
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Complaint filed against: KFC