Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Data not working for approximately 20 days (Airtel ) Open
There is no resolution to my complaint made to Airtel and it is still in progress. I am unable to use data and Airtel is still unable to resolve my issue. I want Airtel to compensate me in the postpaid bill as they used to levy fine on late bil...
Apr 27, 2019 by Satish kumar
Fraud by the company (Airtel ) Open
I took an international roaming pack from Airtel for the amount of **** Rs for Russia. When I reached their service were not working. Neither I contact someone nor anyone contacts me. I was totally lost without phone and internet in another cou...
Apr 26, 2019 by GAURAV KRISHNA
Facing internet issues (Airtel Bharti ) Open
I am having a *g internet connection and the network was slow. I raised a complaint week back and airtel team just tell they will resolve it but it didn't happen. They just called and says our network team is checking and yesterday they said to...
Apr 26, 2019 by Ashwin Kumar
ISD pack not activated after successful payment (Reliance jio) Open
ISD pack *** not yet activated which was recharged on **/*/** as I was about to make an important call. Several complaints were made to customer care. They can't resolve the issue. I even requested to talk to their supervisor but when they tran...
Apr 25, 2019 by Salam Rojit
Sim safety issues (Vodafone India) Open
On **th and **th, March within * to * hours of duration international call has been done to France which I have not called. My number is ** years old number and I have never called to this country as I have my official number and I do from that...
Apr 22, 2019 by Harneet
False balance deduction and refund rejected (Vodafone Idea) Open
Rs.*** was deducted twice from the main balance, first on **th April and second on **th April although unlimited calling and data pack was active with almost *.** GB unutilized data balance. On raising a complaint with the customer we were told...
Apr 22, 2019 by Brindaban Saha
Overcharged postpaid bill (Airtel Communication) Open
This mail is regarding my postpaid bill. I visited the US last month. This month when I checked my postpaid bill it was *****. When I called customer care they told me that the international roaming pack was active and I was being charged *** r...
Apr 21, 2019 by Sadhvika Ramji
Overcharged bill provided (Airtel ) Open
I am airtel postpaid customer. I wanted to highlight this concern that how Airtel is doing with their customer by sending some data to airtelgprs.com in *** GB of packets in every half an hour when the user is not in the country for charging th...
Apr 21, 2019 by Himanshu
Wrong billing in postpaid (Airtel ) Open
I had been on a family trip to Bhutan from **th to **st Mar**. When I entered Bhutan on **th Mar**, I had deactivated my airtel sim and instead got a Bhutan local sim card for the trip. During return on **st Mar** when I reached the Indian bo...
Apr 20, 2019 by Kaustav Basak
Problem in network (Airtel ) Open
I was complaining from *-* years ago. I can't use the internet. They just sympathy me. Please do the needful....
Apr 19, 2019 by Aniket Mandal
Number unregistered from the network (Airtel ) Open
I have airtel postpaid connection. I had ported this number from the idea as I thought that airtel services are better than other telecom companies. I also had an add on the mobile number which belongs to my wife. Due to some personal reasons...
Apr 19, 2019 by Pritum chand gupta
Excess bill demand (Airtel Bharti Company) Open
My monthly postpaid bill plan is Rs. **. But this month excess *** rupees charged from me without information....
Apr 19, 2019 by DEEPAK KUMAR
Problem in network (Airtel Postpaid) Open
I am using airtel network above ** years and from the last * years, I am using postpaid. In my area the network is not proper and no proper usage. I have raised the complaint in **** but nowadays no one solves my compliant. So I asked my custom...
Apr 19, 2019 by Vignesh
Not allotting my number (Airtel ) Open
My number was **********. It got damaged automatically. When I went to make a dummy of this number they said that it's registered now with another name. Although I bought this sim with my adharcard and voter id. When I talked to the customer ca...
Apr 18, 2019 by Pankaj rawat
Unusual balance deduction (Airtel ) Open
I am an owner of Airtel number. I recharged my number with *** Rs on * April **** and got a balance of *** along with * GB data. As I got * GB data I started using my data and when it reached ** MB (as per my Airtel app) I stopped using my inte...
Apr 17, 2019 by Dharmendra kumar
Regarding wrong international roaming charges (Airtel ) Open
I had been on a vacation to the Maldives and tried calling up on *** for international roaming pack activation before going on vacation. However, it was not getting connected (Call Failed). Hence, I have used my Airtel app -> Assistant service...
Apr 16, 2019 by Abhinay karthik
Incorrect international charges (Vodafone) Open
I currently have a *** per month Vodafone plan. I recently visited Srilanka from **th to **th March. An international roaming plan was activated on my number without my knowledge and my number was charged accordingly. Almost *** Rs of call serv...
Apr 15, 2019 by Salil
Blocked my customer care access for a month (Vodafone) Open
I live in the heart of Coimbatore in a prime area. Cellular network, however, is very poor inside our house and for the last * years, we have been complaining to Vodafone to our provider to rectify this. A lot of complaints were filed a few off...
Apr 15, 2019 by Swetha Sunderaraj
Issue unresolved for over a month (Bharti Airtel) Open
I am unable to get the required channels on Airtel DTH. I have made a complaint n number of times to call centre. They keep telling me to arrange a callback but nobody calls back. I call them regularly and every time they demand ** hours for th...
Apr 14, 2019 by Alex Joseph
Advance payment check not received (Idea Cellular Limited ) Open
Company name:- Idea Amount:- Rs. ***** Type:- Postpaid Connection Number:- ********** Alternate Number: ********** Registered Email Id: anilmalik****@gmail.com Customer Care Complaint/SR No.:- C*-************ My Concern:- I am facin...
Apr 13, 2019 by ANIL MALIK
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's