Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Inflated high billing amount (Vodafone Idea) ^Open

I was misguided possible intentionally by Vodafone idea chat support executive whilst seeking their help through the Idea mobile app to enable IR (international roaming) for ** days with fixed charges of Rs ****. However, that chat support exec...

Jul 09, 2019 by Mehul Upadhyay

Slow speed of internet (Jio Telecom) ^Open

The slow speed of *g internet. Same answer every time many users in your area. When jio company has no space in these are why the company port the number?...

Jul 08, 2019 by Prince

Internet issue not resolved (Vodafone Idea) ^Open

My Internet services were not working while roaming and I registered my complaint on ** June. Initially, they were not interested in registering my complaint but after pushing from my end they finally registered it. I have been following up wit...

Jul 06, 2019 by Ayush Mittal

Online fraud done (Vodafone) ^Open

*. Refer to my online recharge of dated **Jun **** it is understood as per the list of recharges on the app there is no recharge of Rs.***/. *. While doing online recharge on ** /*/****. The application automatically selected ** vouchers out o...

Jul 05, 2019 by Atul kulkarni

Incorrect billing for stolen mobile (Airtel ) ^Open

Here is the summary of the issue - I have been charged *****/- in my last month's bill. This is due to international roaming charges on my stolen mobile/SIM. I had reported the issue via email to Airtel asking them to block the SIM but Airtel ...

Jul 03, 2019 by SHILADITYA CHAUDHURY

BSNL internet pack sudden change (Bsnl Bharat Sanchar Nigam Limited) ^Open

I have been using BSNL sim card for many days and I had recently done an internet recharge of Rs *** on **-**-****. This pack had a validity of * months with *.** GB internet/ day. Suddenly from *st of July BSNL has changed my plan to *.*gb/ da...

Jul 01, 2019 by Rahul Siddhu Lokare

Regarding validity issue (Bharti Airtel) ^Open

Wrt the above I recharged for my no for only talk time wherein it was mentioned validity not applicable and that's the reason I recharged. As I don't use much only for emergency purpose. But the minute I recharged I received an SMS stating vali...

Jul 01, 2019 by Suryakala Jayaraman

Upc no not send for sim change in other company (Vodafone) ^Open

I have tried for UPC no more than ** times to send **** SMS, but customer care not send UPC code. To this, I have not to use *g technology in because the *g network is not able. I won't change the network. ...

Jun 28, 2019 by ONKAR DANSENA

Unjustified billing charges (Vodafone Idea Limited) ^Open

The reason to write to you is that I am continuously mentally harassed by Vodafone executives in both over the call or over the email and as a result, I do not have any options except to writing to you. Background Summary for your reference:-...

Jun 27, 2019 by Jagmohan Rawat

Not activating call waiting service (Airtel ) ^Open

From the last month, I convert my idea carrier to Airtel. From the beginning, I do not know who is calling me while I am busy on another call. My whole work hampering. So many times call to customer care and email but did not response from ther...

Jun 24, 2019 by Vineet sharma

Wrong charges of value added service (Vodafone Idea Limited) ^Open

I kindly inform you that in the current month I got two messages of value-added service activation but I didn't activate those services. For that reason, I got billed for which service I didn't activate and the company's representatives didn't ...

Jun 19, 2019 by Virbhadra Shivshankar Walke

Harassed and still sim not activated (Airtel ) ^Open

This is to bring to your notice that I got my airtel sim which was not working as on **.**.****. On which I call their customer care and they told me to take out the sim and place it after ** - ** minutes which I did. It didn't work so after ca...

Jun 17, 2019 by Bhupinder Singh Walia

Wrongly charged by Airtel since 6 months (Airtel ) ^Open

To my surprise on checking my bill, I have been charged with outgoing roaming for which my plan clearly says outgoing roaming is unlimited. I have been charged extra for last * year. The total amount comes to ₹****....

Jun 16, 2019 by Gaurav Dedhia

Sms call and internet (Airtel Bharti Company) ^Open

I have been facing call drop issues several times. SMS not delivering in time and slow internet in major cities. Replaced my sim also. Help me....

Jun 16, 2019 by Harshith S K

Refund of security deposit (Vodafone India) ^Open

I have ported pre-paid to postpaid in **** [my mobile number +**- **********) Mumbai] at the time of porting pre-paid to postpaid, I have paid Rs ***/- as a security deposit (Refundable). (deposit receipt attached). Response from the Vodafone...

Jun 13, 2019 by Chet Ram

Not providing bill and warranty benefits (Airtel Communications) ^Open

I purchased new Airtel *G HOTSPOT on ** December **** along with * months rental plan. I am following up with them regularly but they are not providing me with the bill for the hardware device. I am facing a problem in the device but cannot cla...

Jun 07, 2019 by MAYANK JOSHI

Fraudulent charges on international roaming (Vodafone) ^Open

We travelled to Israel with a ** day International Roaming (IR) pack activated on our phone numbers. The IR is supposed to take care of all our phone calls and data needs. To our surprise, we were billed INR **, *** towards Jordan network. We d...

Jun 06, 2019 by Prem saboo

Not permission to recharge my own (Airtel ) ^Open

I am having Airtel sim on which plan *** activated till */**/**** and balance of sim is Rs ***. I want to recharge again with the same plan of Rs *** for further use. When I tried to recharge the plan with my own from the sim balance it restric...

Jun 06, 2019 by Aditi maheshwari

Change of plan (Vodafone Idea Limited) ^Open

As I was undergone for lifetime free rental [one time charges] plan a *** by payment of Rs. ***/- on September **** now, **. Company has informed by their SMS at *.** pm on **- *-**** and on dt.: *-*-**** at *.** pm that from dt.: **-*-**** m...

Jun 05, 2019 by Arun M. Purohit

False promises regarding benefits (Vodafone Idea Limited) ^Open

I was using I roam free **** pack on my mobile no. from Dec ****. The benefits included under the pack was unlimited Voice Data SMS. There was no capping of speed as well. I, therefore, continued using the above pack. At the time of activation ...

Jun 03, 2019 by Pratik Sampat