Teen patti casino - I can t withdraw my money

Over ***** thousand where deposited in the teen patti game starting they were given the withdrawal but from last *month I can't able to withdraw my money it shows withdrawal submitted but next morning it shows withdrawal failed I lose over **** still I have ***** in my game wallet but it's not withdrawing my money is stuck in the game and there is no customer support they only have a chat bot I have been trying everyday to withdraw the money but still I can't. First when I was having a small amount they used to say reach vip level to withdraw the money for vip level I have to deposit ***** I did then only fev withdrawal they gave after all my ***** money is still in the game