UBER - Trip started and ended without passenger and got billed for that

Ratish Ravindran filed complaint against UBER on Nov 18, 2019

I had booked the Uber Auto on **th Nov **** at around **:** am from the destination: Lido Mall, Swamy Vivekananda Rd, Halasuru, Bengaluru

To: SR Layout Murugeshpalya, Banglore

And the expected fare was around between Rs. ***-*** as shown by the uber app

But the driver started the trip without me from the location: "Magrath Road" and ended at "Shanthala Nagar, Ashok Nagar", for which I charged ***.** (card payment still pending). I am yet to pay the amount, but without paying the same I won't be able to book a new ride. So I will be forced to pay the amount for which I have not taken any ride, in case I want to book uber again.

Also if you look at the map in attached screenshoot , it is surprising the way Auto driver toook the route from "Magrath Road" to "Shanthala Nagar, Ashok Nagar"

Screenshot attached against the above details

I worst part is uber doesn't have any customer care number for India. In other countries, it was due to govt regulations.

I ended up taking a bike ride from Rapido (screenshot attached)

I raised an online complaint with the Uber, but no response from them.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

UBER

174

Total Complaints

Total Resolved

55.75%

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