UBER - SHUTTLE PACKAGE

Dear Uber Support Team,

My name is Himanshu Arora. I purchased an Uber Shuttle package on ** November **** for an amount of ₹*,***, which included ** days of unlimited rides, using my AU Bank Altura Credit Card.

I would like to inform you that I have two contact numbers registered with Uber:

Primary Number: ********** (Airtel)

Office Number: ********** (Jio)

At the time of purchasing the shuttle package, I was unfortunately logged in with my office number (**********), and the package was mistakenly purchased on that account instead of my primary number.

I was able to use the shuttle package successfully until * December ****. However, after that date, I was unable to book shuttle rides under the package, and the app started charging me separately for each ride, despite the active package.

I am concerned as I have already paid for the unlimited shuttle package, and being charged again for shuttle rides is causing me financial difficulty. I belong to a middle-class family, and this amount is significant for me.

I also contacted Uber Support via Facebook, where I was informed that duplicate accounts were found. As advised, I requested that all duplicate accounts be deleted and that my shuttle package be resumed or transferred to my primary number (********** – Airtel).

I kindly request you to please look into this matter urgently and help resolve the issue by:

Restoring or transferring my active shuttle package to my primary number, or

Providing a suitable resolution/refund if the package cannot be resumed.

Your assistance in resolving this issue at the earliest would be highly appreciated.

Thank you for your time and support.

Warm regards,
Himanshu Arora