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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Swiggy?
If you are not satisfied with Swiggy, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Swiggy and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Swiggy
But before filing a complaint, you should
a. Contact the customer support of Swiggy first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Swiggy - Worst quality very bad smell of food Closed
Today i ordered food (Magaritta pizza) from SF pure veg through swiggy..the food was of worst quality and very smelly, as if it had been prepared a long back a day or two and served as such.....
Oct 13, 2019 by Alaks
Swiggy - Non vegetarian dish delivered instead of a vegetarian dish for the second time Open
Hi, I had ordered a vegetarian dish from a restaurant called The Bowl Company. To my surprise I have received a non vegetarian dish and this has happened for the second time that I have faced such an issue. Also I did not receive an item f...
Oct 11, 2019 by Ankith C Jain
Swiggy - Outright misleading and cheating consumers Closed
Ordered worth ***, applied coupon which eventually showed *** after some other pricing. Final bill in app showed ***. Proceeded to pay using Gpay. It requested ***. I went back and double checked twice, still showed ***. I assumed I would recei...
Oct 08, 2019 by Praveen J
Swiggy - Menu Over priced Open
I was ordering kachori from chaattimes on swiggy .But they are charging me Rs*** for *pcs kachori and a lassi....
Oct 06, 2019 by Akshat Jain
Swiggy - Stale food received Open
I ordered food from the urban dhaba. It was stale with the Biryani and chaap smelling.and they are giving me a coupon of **rs and not refunding my money....
Oct 06, 2019 by Anurag Singh
Swiggy - No POC of swiggy office Open
no POC of swiggy office in mumbai, rest offices (which are in navi mumbai) denied of sharing headoffice number in mumbai, today on **-**-**** i treid to visit swiggy office in andheri(address shown in attach) which was shut down * years ago, i ...
Oct 03, 2019 by M.D. Mane
I ordered food on SWIGGY at *:** AM on **/**/****. Order ID: ***********. I wait for close to ** minutes and on *:** AM my order gets cancelled and I get told that the restaurant is closed by customer service on chat. Just * minutes before all...
Oct 03, 2019 by Ahson Ameen Peeran
Swiggy - Swiggy cancelled the order and I am charged for cancellation Open
Today I booked an order with Swiggy (Order #***********) and specified the address on which they had delivered a couple of times in the past. I was advised a delivery within ** minutes. However, after * hour I got a call from Swiggy's Delivery ...
Oct 02, 2019 by A.S.Kamble
Swiggy - Food delivery order cancelled 40 minutes after acceptance by the restaurant in late night Open
So, I ordered food at *.** PM today. The restaurant accepted the order and flagged the order as"Food is being prepared". But after ** minutes, the delivery executive called and said that food can't be delivered as the restaurant does not hav...
Sep 30, 2019 by Rahul Kumar Gupta
Swiggy - Unprofessional behavior Awaiting Details
Ordered Macdonald's through swiggy on **/**/**** at ****hrs. At around ****hrs i received a call from Swiggy Customer Care sayong they are unable to deliver. The Customer executive was unprofessional and kept me on hold for long.. Then without ...
Sep 29, 2019 by Anish Kanojia
Swiggy - Swiggy burnt food received Open
I have received burnt food . I ordered tandoori chicken and burnt food received.complain to swiggy costumer care but they are not giving response. My order no is *********** on dated **.**.****. Please give me proper response....
Sep 28, 2019 by Shashi shekhar mishra
Swiggy - PACKAGE NOT DELIVERED Open
The food was not delivered , but in application it showed delivered at *:** pm. screenshort attached i have the delivery executive recording saying he is at the restaurant and the food is being prepared at *:**, but it was showing delivered in...
Sep 28, 2019 by Sagarika
Swiggy - Mannerless Behavior of swiggy Staff Open
mai Pulkit gurgaon me rahta hu ,or Swiggy me part time job karta hu as a Delivery Partner (meri swiggy ki ID ******) hai . meri complaint yeh hai ki swiggy staff ko bolne ki tamej nhi hai agr aap office se apne kisi employee ko call karte...
Sep 28, 2019 by Pulkit
Swiggy - Money deducted from bank but no order place on swiggy Open
I ordered from swiggy amount was *** in total ...i used my SBI account ....money was deducted from my bank but the order didn't placed ..i raised a complaint in swiggy about the same but they said it is a payment getaway failure ..you will rece...
Sep 27, 2019 by Anshul Kashyap
I GOT STALE FOOD BUT SWIGGY IS NOT READY TO REFUND ME...
Sep 25, 2019 by jay prakash
Swiggy - Non veg food given instead of veg Open
I have order veg viryani in swiggy and he serve me nonveg viryani ...this is totally unethical....
Sep 24, 2019 by PRABHU DUTT TRIPATHI
On **th sept at *:** I ordered my food. It showed me a wait time of ** min and even at *:** my wait tume is still ** min and cold food was served to me. I had to remain hungry for * hrs because of this. I asked the company regarding my compensa...
Sep 24, 2019 by Vaibhav Kumar
Swiggy - Worst Quality delivered Closed
I received very stinky food. I ordered by SWIGGy order no.***********. I cannot eat a single piece.it was so bad and smelly....
Sep 24, 2019 by Saurav Kumar
Swiggy - Delayed delivery and cold food Closed
order was delayed ,executive gave wrong info ..keep on saying sorry and as usual apologies and no componsation of customer suffering..i will atach chat if demanded...
Sep 23, 2019 by Niraj sharma
Swiggy - Delete My Past Ordered History or Delete My Account Closed
Dear Team, kindly delete my past ordered history or delete my account which ever is possible for you but pls do it on top most priority.. Reason:- Due to some personal family issue. I also escalated same issue through email but no one is...
Sep 22, 2019 by Vikram Singh Rajput
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Questions about Swiggy
Ask questions about Swiggy and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Swiggy?
CONTACT
080-46706906.
This is not the no. To contact them it's a no. Where you can inquiry about how to add your
restaurant in swiggy platform
What is Swiggy office address?
Address : H. No. 1-62/172, 4th Floor , Plot No. 172, Kavuri Hills Phase II, Madhapur , Hyderabad, Telengana -500033.
Bundl Technologies Private Limited,
No.55, Sy No.8-14, Ground Floor,
I&J Block, Embassy Tech Village,
Outer Ring Road, Devarbisanahalli,
Bengaluru - 560103, Karnataka.
What is Swiggy customer care email?
support@swiggy.in
Their is one more email grivences@ swiggy.in this is mail provided in swiggy app terms and condition
Where to find Swiggy discount coupons?
Who is the Owner / CEO of Swiggy?
Sriharsha Majety
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