File a Complaint against Swiggy
Case Details
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How to resolve Swiggy complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Swiggy?
If you are not satisfied with Swiggy, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Swiggy and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Swiggy
But before filing a complaint, you should
a. Contact the customer support of Swiggy first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Swiggy - Food not delivered Open
I ordered food from Swiggy and received a message that order was delivered which was never received by me. I checked with the customer support and they told me that they had a word with the delivery agent and it will be delivered within ** minu...
Aug 28, 2019 by Abhishek Maurya
Swiggy - Refund for unsuccessful order Open
I had placed order (***********) on ** June ****, which was unsuccessful, but the amount Rs *** debit from my account. I called swiggy customer support and he said if amount deducted, will auto credit with *to * days. After discussion, I rece...
Aug 28, 2019 by Baljinder
Swiggy - Package not delivered Open
I order food ,I was waiting fr d order to confirm I hv chat wd one representative they told it will b confirmed n ask m not to worry After some tym I txted them again dan d girl told m it is not confirmed there was no tech glitch Till that ...
Aug 27, 2019 by Pooja
Swiggy - Packaging and spillage issue Open
I ordered a thali from Kake da hotel. The food was delivered all spilt and the packaging was also broken. I tried to talk to swiggy to resolve my issue but no help was provided from their side....
Aug 27, 2019 by Ashish jain
Swiggy - Pathetic service and no payment received no refund Open
Blatant Lies from the Customer Care Order No. - *********** Order Placed at *:** Pm today in the evening and delivery time showing ** mins. After not receiving the order within ** mins checked the order still being prepared. Called the deliv...
Aug 26, 2019 by Nitin Lohia
Swiggy - Refund is being pending since 14 days Open
I have ordered my food from swiggy on **th of August and due to heavy rain, the delivery executive was not able to deliver me the food as he got stuck and later I came to know that my order will be replaced and will be delivered to me later but...
Aug 25, 2019 by Anish
Swiggy - Package not delivered Open
Hi..This is the third time it's happening to me..twice i left it as it happens in this industry but now its happening quiet regularly..whenever i order online from credit card.. food hardly arrives to me..i have placed my order at **:**a.m appr...
Aug 25, 2019 by Venkatesh Guruswami
Swiggy - Package not delivered still charge cancellation charge Open
Swiggy delivery boy not delivered the food upon talking rudely and telling I will not deliver the product. I talked to swiggy customer care but the top of that receive message of cancellation charge from swiggy which was really ridiculous....
Aug 24, 2019 by Supriya
Swiggy - Poor quality food delivered with spillage Closed
I ordered pav bhaji and pani puri from a restaurant called Chaat Street on Swiggy . When i received the order the packing material was already torn because of leakage from one of the containers (pani puri water). Also the Pav bread was of very ...
Aug 24, 2019 by Sriram Kuravi
Swiggy - Food not delivered and refund not given Closed
I ordered food from swiggy and after half an hour the delivery guy calls me and says that everything fell down. He asked me to reach customer care and marked the order as delivered. I spoke to them and they initially asked me if I wanted them t...
Aug 24, 2019 by Simha Srivatsa
Swiggy - Full refund not received Open
This is about order id: ***********. I cancelled the order because after ordering Swiggy called and told me the food I ordered was not available in the restaurant. The order amount was *** but I received *** as refund. The customer executive sa...
Aug 24, 2019 by Akash Dutta
Swiggy - Order not delivered Closed
Hi sir/mam ihave ordered an @egg biryani at **:**am /**/august/** So the estimated delivery time **mins So as I have awaited till *:** ihave received an msg that our delivery partner has been contacted u ur Mobile hasn't reachable so kin...
Aug 24, 2019 by MD mahmood
Swiggy - The package and food was damaged. Open
I had ordered a Triple Chicken feast pizza from Pizza Hut via swiggy on ** August ****. The package I recieved was damaged with the food inside completely scattered. I tried to reach swiggy care but they denied any help stating that they will t...
Aug 23, 2019 by Shubhsm Auti
Swiggy - REFUND NOT RECIEVED Closed
I have not received my refund from swiggy, Rs.***, the customer care told that I will get ***% of my refund because it was the delivery boy who refused to deliver the food, this was on August *th, **** now it has been ** days and still no refun...
Aug 23, 2019 by PRIYA PRASAD
Swiggy - STale food delivered Closed
Hi, I ordered with order id ***********. I recieved a stale food. I tried to ask for refund or replacement from your executive but he didn't give me. Moreover,i noticed the prices in the app is much higher than resturant. So even if you guys...
Aug 23, 2019 by Ashutosh Kumar Mishra
Swiggy - Not delivered the food and marked delivered. Closed
Sir/ mam I placed my order in swiggy around **:**. My order no is *********** i paid in advance paytm money txn no is *********** rs ***. I did not received my order and i didn't received any call from delivery boy and they show parcel is d...
Aug 23, 2019 by jeetesh maheshwari
Swiggy - Order not delivered Closed
Hi sir/mam ihave ordered an @egg biryani at **:**am /**/august/** So the estimated delivery time **mins So as I have awaited till *:** ihave received an msg that our delivery partner has been contacted u ur Mobile hasn't reachable so kin...
Aug 23, 2019 by MD mahmood
Swiggy - Restaurant’s name being used Open
I had ordered chicken wings today from Scotland Yard i.e on VIP road, zirakpur. After the order I was surprised to see the restaurant location which was on the same road but in real there is no such restaurant. Swiggy is only using the restaura...
Aug 22, 2019 by Aditya Manchanda
Swiggy - Got bland food Closed
This this fifth time swiggy delivered bad quality food and didn't replace or refund for the order...
Aug 22, 2019 by Divya Singh
Swiggy - Delayed and incorrect delivery with improper resolution Closed
I placed an order for a mutton thali and couple of other dishes at **:** pm on **st Aug. After about half an hour, while I am about to expect delivery of my order, I get a call from swiggy with restaurant also on concall, saying mutton thali is...
Aug 22, 2019 by Reshmy Warrier
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Questions about Swiggy
Ask questions about Swiggy and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Swiggy?
CONTACT
080-46706906.
This is not the no. To contact them it's a no. Where you can inquiry about how to add your
restaurant in swiggy platform
What is Swiggy office address?
Address : H. No. 1-62/172, 4th Floor , Plot No. 172, Kavuri Hills Phase II, Madhapur , Hyderabad, Telengana -500033.
Bundl Technologies Private Limited,
No.55, Sy No.8-14, Ground Floor,
I&J Block, Embassy Tech Village,
Outer Ring Road, Devarbisanahalli,
Bengaluru - 560103, Karnataka.
What is Swiggy customer care email?
support@swiggy.in
Their is one more email grivences@ swiggy.in this is mail provided in swiggy app terms and condition
Where to find Swiggy discount coupons?
Who is the Owner / CEO of Swiggy?
Sriharsha Majety
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