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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Make My Trip?
If you are not satisfied with Make My Trip, file a complaint now:
1. Go to "File a Complaint" form
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a. Contact the customer support of Make My Trip first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Make My Trip - Wrong cancellation of flight ticket Open
I have booked a ticket on **-Jan-****, which was wrongly cancelled by MakeMyTrip and because of that I had to book a ticket on the same night with Rs. ***** for the same flight and same sector....
Mar 30, 2019 by Rishi Khare
Make My Trip - Flight cancellation done Open
I booked for a flight from Delhi to Vienna via Helsinki (AY***/AY****). Unfortunately, the flight AY *** got cancelled and I re-booked on AI *** (Air India) Delhi to Paris and OS**** (Austrian Airlines) from Paris to Vienna. The initial time ...
Mar 30, 2019 by ANKUSH JAJODIA
Make My Trip - Services not provided Open
Reference ID: [******-******] NL*************. I have booked a honeymoon trip with MakeMyTrip and I have been robbed with their services and promises. The resort they have was can’t afford a fan and AC is far away and I didn’t find any of i...
Mar 30, 2019 by Tarun
Make My Trip - Cancelation request not resolved Open
I had booked my Dubai package with Make My Trip in the month of November ****. My travel dates were **-Dec-**** to **-Dec-****. I had to cancel my trip due to a sports injury I had on **-Dec-****. I had to undergo surgery after an MRI scan take...
Mar 28, 2019 by Rakesh Sarala
Make My Trip - Unpleasant experience trip to Bali Closed
I am frustrated after associating with mmt for our Bali trip. Multiple blunders throughout led to an unpleasant experience. We were given an expired booking link by the time issue was sorted price of the holiday package hiked. This happened twi...
Mar 27, 2019 by Ramkumar Ramalingam
Make My Trip - Wrong cancellation of hotel room Open
It is unfortunate that I am following up with their team desperately for last * days through no of phone calls and emails but the issues related to my trip to Indore remain unresolved. *. MMT arbitrarily without assigning any reason cancelled ...
Mar 26, 2019 by NIMIT BHOLA
Make My Trip - Refund not given Open
I have booked: *) Tickets from Mumbai to Jaipur with Booking ID - NF************** of Rs .**,***/- *) Ticket from Jaipur to Mumbai with Booking ID NF************** of Rs.*,***/- *) Ticket from Jaipur to Mumbai with Booking ID NF************...
Mar 25, 2019 by Deepak Pandiya
Make My Trip - Refund of flight ticket Open
I have booked an aeroplane international ticket via make my trip from Delhi terminal t* to Brazil ( navegantes). First I booked the ticket for ** March **** departure from Delhi and return on ** April **** return from Rome to Delhi. When I went...
Mar 24, 2019 by Praveen Prakash Singh
Make My Trip - Refund of flight cancelled by airline Closed
Regarding Booking ID: NN*************, the flight was cancelled by Jet Airways (airline) and a full refund was promised. But MMT cancelled the entire booking and refunded just Rs. ****. This is unacceptable. I am very disappointed by MMT as a ...
Mar 22, 2019 by Purnima Pandey
Make My Trip - Refund not received Closed
Booking id nf ************* Now SpiceJet cancelled their flight SG *** & thus our return flight by pnr k*qq*j booked through MakeMyTrip too gets cancelled by the airline. Now when I go to the page and scroll down to section flight cancelled b...
Mar 22, 2019 by Krishna Rajan
Make My Trip - Want refund for cancellation of Europe tour by the mistake of the company Open
I have booked a Europe trip in mmt having booking id nl************* for * persons in the month of Aug **** for ** days package. The package was under visa protection plan by mmt member Ms Sudha. I have paid the total amount of ******.** out o...
Mar 21, 2019 by SOUDIP S GHOSH
Make My Trip - Very bad service from the company Open
I booked cab midnight at * am. Cab driver did not receive the call. MMT is not ready to refund also. booking id nc **** **** *** ****....
Mar 21, 2019 by Vinay BJ
Make My Trip - Refund not received against flight cancellation Open
I booked a flight from Mumbai to Jaipur. Flight no. *w **** on date from */*/**** *:** am but that flight was cancelled due to operational reasons in jet airways and that's why I cancelled that flight but my refund is still not initiated by Mak...
Mar 20, 2019 by Jagdish motwani
Make My Trip - Worst ticket booking system Open
MakeMyTrip produces great offers. However, there are certain things which are confusing and frustrating. I have made a booking of Rs. ***** and used a deal code. They also provided me an option of making payments in emi. **K is the hell of mone...
Mar 19, 2019 by Sriram Kasturi
Make My Trip - Payment got deducted but ticket not booked Open
I have booked an international flight ticket. But the ticket was not booked and the amount got deducted. Then after * days refund got credited in my bank. After that, I again tried to book the same flight but then again amount got deducted and ...
Mar 19, 2019 by Rajan
Make My Trip - Refund not received Closed
I had a flight ticket cancellation done in MakeMyTrip and I didn't receive the refund amount even after ** days. Confirmed with the bank that no refund was sent from the merchant to my account. The support team of MakeMyTrip kept closing all my...
Mar 15, 2019 by Joyee Adhikary
Make My Trip - Money not refunded for cancelled flight Open
MMT inform me by WhatsApp message and email on */*/**** that my flight date */*/**** (Jet Airways) is cancelled and asked to initiate cancellation procedure to get the full refund. When I claimed my refund they denied the refund. After repeated...
Mar 13, 2019 by Shobha Jain
Make My Trip - Money got deducted Open
I was booked the ticket on *th March **** from Goa to Pune. But the booking was not successful and still, my money has been deducted from my account and I didn't get any message about my trip on MakeMyTrip account. I have attached the photo of ...
Mar 10, 2019 by Tanaya chodancar
Make My Trip - No refund of amount Open
On dated *th March ****, we booked an online ticket for *th march heading from Bagdogra to Delhi of amount rupees thirty thousand eight hundred from MakeMyTrip official application. We waited for the confirmation but there was no sign instead i...
Mar 07, 2019 by Sony rai
Make My Trip - Cashback Refused Open
I made an International flight booking for * adults vide Invoice No. **************** Dated ****-**-** from my residence in Chandigarh where I was supposed to get a cashback of Rs **,*** in my Citi bank credit card. Being a huge amount of cashb...
Mar 06, 2019 by Pranshu Gupta
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Questions about Make My Trip
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How to contact Make My Trip?
Phone number: 1-800-102 8747
What is Make My Trip office address?
DLF Building No. 5 Tower B DLF Cyber City,
DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India.
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