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I booked for a flight from Delhi to Vienna via Helsinki (AY***/AY****). Unfortunately, the flight AY *** got cancelled and I re-booked on AI *** (Air India) Delhi to Paris and OS**** (Austrian Airlines) from Paris to Vienna.
The initial time promised by Air India flight from Delhi to Paris was * hours. While checking in my baggage at T* International Airport from Air India counter, I was promised by Mr Gaurav, the executive who tagged my baggage that I will comfortably reach Paris on time and catch my next connecting flight. The Air India flight AI *** got delayed, taking a total toll of ** hours and ** mins from boarding till landing, due to which I ended up missing my connecting flight OS**** from Paris. This started a series of problems for me, in which none of the airlines was ready to take responsibility to rebook me on another flight to Vienna.
I am a senior research fellow in a national oncology ( cancer) institute and my presence in Vienna was quintessential. I was the only Indian invited to the General assembly meeting of the European society of oncology imaging. I missed it due to a lack of thought by none other than AirIndia.
On Paris airport, after spending the night in frustration and anguish when we tried to approach AirIndia authorities in Paris airport at terminal *A, B, C, D, E. Only to find that there is not even a single nodal person of contact from Airindia. This absence was throughout that night, the next day and continued till * o clock in the noon, spanning a total of ** hrs. Majority of airlines were functional **** in Paris airport namely Air France and Austrian airlines but they refused to accommodate me in any flight till they get a green signal / Nod from any Air India authority.
During this period all calls made by local and international sim cards were not picked up by airport manager team Airindia. The cargo team picked up the phone only to rudely reply that they were not responsible for any such query. They refused to provide us with any flight to Vienna from Paris. They were in civil in their behaviour and treated my complete lack of empathy and inconsideration. I received no assistance from them.
At this point, I did receive an e-mail from one Mr Didier Gras, who very bluntly blamed Austrian airlines. In my common sense and well preserved thought why would Austrian airlines delay its scheduled departure, irrespective of the fact any passenger (customers) have arrived or not.
After struggling with them finally, I booked a ticket to Vienna with another airline (VUELING ) at my own expense. This cost me a lot. My complaints are as follows:
*. I initially spent **,*** rupees on Finn-air booking and ultimately was made to travel in a **,*** rupees Air India flight for which no account is taken.
*. Due to the continued absence of any nodal contact/denial by authorities from Air India front line executive (Mr Didier Gras) at Paris airport, I ended up booking a *** euros flight to Vienna. I ended up arriving in Vienna almost a day late from my actual time of arrival which caused me financial, physical as well as mental harassment.
I demand compensation for the above-mentioned items.
I would like you to give an impartial assessment of my situation and redress my concern.
Dr Ankush Jajodia
MBBS(Hons, Gold), DMRD(Gold)
Radiologist: Rajiv Gandhi Cancer Institute and Research Centre -Delhi.
Member of European Congress Of Radiology.
Member of European Society Of Oncology Imaging.
Life member of IRIA ( Indian radiology imaging association).
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