Indigo Air lines
- Unethical practice by Indigo Open
Manisekaran Thangavelu filed this complaint against Indigo Air lines on Jul 21, 2023
I booked travel to Delhi from Chennai on *th July **** in Indigo flight (*E-****) - PNR F**NPE. I booked as student ticket since I am PhD student at IIMKashipur, But I lost my student ID card on the way, I reached airport boarding point after clearing my security check ( having valid DL and PAN card at hand). The officer at boarding point refused to allow me since I did not student card. However I presented the bonfide certificate from institute and purpose of travel from Institute. Despite that boarding officer not only refused to allow me but also humiliated me saying security threat and forced to buy fresh ticket. I was told that ticket cost would be reimbursed which also did not happen till date. This is unethical practice by air service to force me to buy new ticket at inflated cost at last minute. On that rainly day i was given a flight at night due to which i also lost my train to kashipur and stranded in rain. It was risk to my life. As far as i know, there is no rule that if student availed concession if do not produce card ( My case i had certificate ) he cant be onboarded. This was purely air service unethical practice leading to reputation and threat to life
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Indigo Air lines
Resolved
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