- Service Issue with Eureka Forbes Open
I am facing issue with structural defect with the product i purchased in June **** so I had raised complaint [**********]regarding vacuum steem on **th OCT, a technician came on **st OCT and said since this product is in warranty so contact salesman and ask for replacement which i did but salesman[Raghu] is so stubborn that at first he said he will replace by sending mail and after that he stopped picking my call and replying to my message. and he was the one who promised that if any structural damage happens he will replace it. So kindly take action against this fraud sales person of yours for lying to customers and selling products.
When i am calling customer care to atleast send technician to repair since the product is still in warranty but they are saying they don't know when technician would come.
I have called several times and again and again i get the same reply, i even tried to escalate this issue by sending mail to Deepa.firstname.lastname@example.org and email@example.com but they are just sending automatic replies.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Replace / Fix problem
"Voxya team helped me very much and they were there though out the issue resolution and without them I believe it is impossible to get justice. Thank you Voxya and team."
Even after one week, of reporting the fault remains unattended....
Jul 12, 2022 by Mr SURESHKUMAR K
Hello Team, I am a new customer to Eureka Forbes and purchased below * products on **th June ****.... *)Water Softener-***** *)AquaGuard-***** *)Vacuum cleaner-***** The reason for raising this complaint is, I have tried reaching cust...
Nov 22, 2021 by Santhosh
I have been chasing Eureka Forbes to get free service done for my split AC which lies within * year of permissible time to avail free company provided service. It's been a week that technician is not visiting my place and i have to follow-up wi...
Sep 30, 2021 by Khushboo Sharma
Purchased Eureka Forbes Robo Vac and mop on **st May **** via company sales person in Hyderabad. The machine has spoilt in just less than ** days and we have raised our first complaint immediately on **th May ****- complaint no. ********** foll...
Jul 14, 2021 by Kala Praturi
We had purchased Forbes Robo VAC N MOP from Eureka through company appointed sales executive under ** days money refund scheme vide ref. Invoice No. I*********** dated **th October **** (sales executive ID NO. *******) Due to not meeting expect...
Feb 09, 2021 by Ankush Shukla