- SERVICE COMPLAINT AND FRAUD MONEY TAKEN AND NO SERVICE OR REPAIR PROVIDED FOR WATER PURIFIER Offered Resolution
Dear Public Grievance officer,
This complaint is against : ONSITEGO
Email id : email@example.com
I took the subscription for Annual Maintenance Service for my Aquaguard Purifier from OnsiteGo for next * years and as part of this service, I raised the service request with OnsiteGo to Repair my Faulty Device
However after waiting for more than * weeks , no technicians appeared for the service of my Aquaguard.
Hence, I made a complaint with them and they again assured that some technician will come and fix the issue.
But after for many days, nobody appeared.
Then I called the product team Eureka Forbes to service my device and they came and fixed the issue and changed the filter and sensors which were not working
So, after that I raised a case with OnsiteGo to refund my money because they failed to provide any service and they confirmed over email that they will reimburse the cost of the damage.
Please find attached the confirmation.
But after confirming on the same, still they are not processing the reimbursement of the costs which i incurred additionally
Please do the needful and assist me here to get the refund of my paid amount to external parties to solve the issue.
This needs to be compensated by OnsiteGo based on their commitment only over email
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."
I had purchased OnSiteGo * years extended warranty from Croma along with LG ** inch Television. I lodged a repair request on **th October **** and they were unable to get my TV repaired properly even after trying for * times. Their terms & con...
Dec 13, 2020 by Shubham Babel
I raised a complaint of my AC to ONSITEGO on **th May **** as this was the brand who covered my * years extended warranty for my AC. An engineer visited on **nd May and filled a form on the very same day. Since then I have not gotten a single c...
Jun 15, 2020 by abhay kumar
I had purchased RO from croma with extended warranty service from onsitego dated **dec****. Since more than *.* years all filters and membrane were working properly but last * days RO stopped working and also membrane needs to be replaced. Sinc...
Aug 05, 2020 by Deepmala mathur