Onsitego - SERVICE COMPLAINT AND FRAUD MONEY TAKEN AND NO SERVICE OR REPAIR PROVIDED FOR WATER PURIFIER
Subhodeep Ganguly filed complaint against Onsitego on Jul 3, 2020
Dear Public Grievance officer,
This complaint is against : ONSITEGO
Email id : help@onsite.co.in
escalations@onsite.co.in
help_onsite@mailsy.custhelp.com
I took the subscription for Annual Maintenance Service for my Aquaguard Purifier from OnsiteGo for next * years and as part of this service, I raised the service request with OnsiteGo to Repair my Faulty Device
However after waiting for more than * weeks , no technicians appeared for the service of my Aquaguard.
Hence, I made a complaint with them and they again assured that some technician will come and fix the issue.
But after for many days, nobody appeared.
Then I called the product team Eureka Forbes to service my device and they came and fixed the issue and changed the filter and sensors which were not working
So, after that I raised a case with OnsiteGo to refund my money because they failed to provide any service and they confirmed over email that they will reimburse the cost of the damage.
Please find attached the confirmation.
But after confirming on the same, still they are not processing the reimbursement of the costs which i incurred additionally
Please do the needful and assist me here to get the refund of my paid amount to external parties to solve the issue.
This needs to be compensated by OnsiteGo based on their commitment only over email
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Rekha on Sep 22, 2023
Onsitego – Samsung television got repaired Closed
Dear Onsite go , I hope this email finds you well. I am writing to bring to your attention an issue I have been experiencing with the warranty and repair process for my Samsung television, which I purchased from ...
Samir Garg on Apr 4, 2022
Onsitego – Spoilt my AC coolingClosed
Sr. No.: ******-****** YOUR TEAM HAS CLOSED THE SERVICE REQUEST WITHOUT EVEN VISITING OR RESOLVING THE PROBLEM. THIS IS ABSOLUTE FRAUD. Service complaint number for ******-****** Attached is the Service report of...
Shubham Babel on Dec 13, 2020
Onsitego – Mental Torture and No replacement providedClosed
I had purchased OnSiteGo * years extended warranty from Croma along with LG ** inch Television. I lodged a repair request on **th October **** and they were unable to get my TV repaired properly even after trying f...
abhay kumar on Jun 15, 2020
Onsitego – Repair delays for a monthClosed
I raised a complaint of my AC to ONSITEGO on **th May **** as this was the brand who covered my * years extended warranty for my AC. An engineer visited on **nd May and filled a form on the very same day. Since then...
Anurag Dubey on Oct 22, 2024
Onsitego – Water Geyser service not being provided by OnsitegoOpen
I had purchased a Bajaj Vertical Storage Water Geyser from Amazon in Dec ****. Along with it I also purchased extended * year warranty of Onsitego through Amazon. The geyser showed some problem by end of September *...