Rekha filed complaint against Onsitego on Sep 22, 2023
Dear Onsite go ,
I hope this email finds you well. I am writing to bring to your attention an issue I have been experiencing with the warranty and repair process for my Samsung television, which I purchased from your Sathya showroom.
On [**.**.****], I bought a Samsung television model from sathya showroom. I also purchased a *-year warranty for an additional cost of INR **** approximately. On (**.**.****) the television got repaired, and I promptly raised a complaint with the Samsung service team and onsite go .
However, I have encountered a discrepancy in the repair process. According to my warranty agreement, it states that the television is covered for repairable costs of up to INR ***** per year. When I contacted Samsung service, they initially approved the repair but later, when the on-site executive assessed the TV, they deemed it "not repairable." Consequently, replacement was approved, but the credited amount is only INR ***** approximately, significantly less than the cost of the television.
I believe this situation is not aligned with the terms of my warranty agreement, which clearly states the coverage for repairable costs up to INR ***** per year. I feel that I am being unfairly treated in this matter.
I kindly request your assistance in resolving this issue promptly. I am attaching a copy of my warranty agreement for reference. I expect that the warranty terms and conditions will be honored, and I receive the appropriate resolution in accordance with the agreement.
I appreciate your attention to this matter and look forward to a timely and satisfactory resolution. Please let me know the next steps and how we can proceed to ensure a fair and just outcome.
Thank you for your prompt attention to this issue.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Sr. No.: ******-****** YOUR TEAM HAS CLOSED THE SERVICE REQUEST WITHOUT EVEN VISITING OR RESOLVING THE PROBLEM. THIS IS ABSOLUTE FRAUD. Service complaint number for ******-****** Attached is the Service report of...
I had purchased OnSiteGo * years extended warranty from Croma along with LG ** inch Television. I lodged a repair request on **th October **** and they were unable to get my TV repaired properly even after trying f...
I raised a complaint of my AC to ONSITEGO on **th May **** as this was the brand who covered my * years extended warranty for my AC. An engineer visited on **nd May and filled a form on the very same day. Since then...
I had purchased a Bajaj Vertical Storage Water Geyser from Amazon in Dec ****. Along with it I also purchased extended * year warranty of Onsitego through Amazon. The geyser showed some problem by end of September *...
I raised the service request on **th of July **** for my LG OK** speaker under extended warranty by Onsitego, I was given the assurance that my issue will be resolved within ** days and was given the final closing d...