Loading...
abhay kumar filed complaint against Onsitego on Jun 15, 2020
I raised a complaint of my AC to ONSITEGO on **th May **** as this was the brand who covered my * years extended warranty for my AC. An engineer visited on **nd May and filled a form on the very same day. Since then I have not gotten a single call from them. When I started taking followups and called them several times, write on social media platforms like FB, Twitter, Instagram etc then they reverted me on call. As per their commitment on phone theh said that we will repair your AC by **th June for sure. After their call, again an engineer visited on **th June and checked properly but unable to find the fault and went by saying that my seniors will come tomorrow. On **th two engineers visited again and after a long process of identifying the issue they came to know that PCB need to get repaired. Theh picked up that PCB and told me that it will take two days to get repaired and we will come back on Monday for sure.
When I am calling that engineer today, he was saying that someone called VEENA MAM will approve first and then they will start to repair that PCB and it will take five more days. When I called today to customer care and talked to their escalation team they verbally approved it but not ensured that it will be done soon. And this all happening when the temperature outside is not less than ** degree.
I use to be very good with them but they did not leave any option infront of me apart from lodging a complaint against them. They deserve a legal action as if they can not help their customers after ** days of complaint, they deserve a punishment.
If this is not enough to them I will send a legal notice through my lawyer tomorrow. Either my AC will work properly tomorrow or I will not let them sit on their chair from tomorrow onwards. Also I want to drag VIJAY SALES Noida sec ** branch who suggested and forced me to purchase this extended warranty from thin bullshit brand called ONSITEGO.
Request you to take appropriate action against them so that no one will suffer like me again. You have one day time ONSITEGO.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Dear Onsite go , I hope this email finds you well. I am writing to bring to your attention an issue I have been experiencing with the warranty and repair process for my Samsung television, which I purchased from ...
Sr. No.: ******-****** YOUR TEAM HAS CLOSED THE SERVICE REQUEST WITHOUT EVEN VISITING OR RESOLVING THE PROBLEM. THIS IS ABSOLUTE FRAUD. Service complaint number for ******-****** Attached is the Service report of...
I had purchased OnSiteGo * years extended warranty from Croma along with LG ** inch Television. I lodged a repair request on **th October **** and they were unable to get my TV repaired properly even after trying f...
I had purchased RO from croma with extended warranty service from onsitego dated **dec****. Since more than *.* years all filters and membrane were working properly but last * days RO stopped working and also membra...
I'm extremely disappointed with the onsitego service. I booked a slot for *th March (*pm-*pm), but no one showed up, and I didn't receive any communication from the engineer. Despite calling and emailing the escalat...