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Onsitego - RO not working

Deepmala mathur filed complaint against Onsitego on Aug 5, 2020

I had purchased RO from croma with extended warranty service from onsitego dated **dec****. Since more than *.* years all filters and membrane were working properly but last * days RO stopped working and also membrane needs to be replaced. Since from last * days we are consuming muddy water as ro stopped. When I asked onsitego to repair it and change the membrane but they are asking me for the money. When I have extended warranty then why should I pay for membrane. It’s been since last *.*years we are using that same membrane.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Onsitego

14

Total Complaints

4

Total Resolved

28.57%

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