Lenskart Solutions Private Limited
- Replacement is not being processed Closed
Subhash Kumar Jha filed this complaint against Lenskart Solutions Private Limited on May 28, 2021
I bought two specs one for me and the other one for my mother with power in both specs ,my mother's specs did not fit so i returned it and I got one exchange link to place new frame and agent told me he will add power to it but after I selected a frame same agent said they cannot add bifocal lens to that frame which is strange and then lenskart credited Rs**** instead of **** to my lenskart account now I cannot proceed to place new replacement order , lenskart promised to refund complete amount as store credit to my lenskart account so that o can place order again but this process is not yet completed .Now I am calling daily to check whether it's credited or not they are saying wait for ** hrs and this is frustrating me I am doing this since last * days it's too much I waited too long
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Replace / Fix problem
Damages for loss and agony
Lenskart Solutions Private Limited
Resolved
Frustrated? File a Complaint
NoBroker
"I am very happy with the prompt actions and updates by Voxya. Lawyer was quick to draft & send the legal notice. Kindly close complaint as the refund has been credited."
Prashanth Rao
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