- Package not delivered and reflecting delivered Closed
I have ordered chinos from Amazon on ** Sept ****, which was supposed to deliver at my address on **th Sept. It was a prepaid order and order ID-***-*******-*******.
The delivery partner was Ecom express for this order and tracking ID-**********. The product was reflecting delivered on **’Th Sept. This was an OTP delivery and I have not shared it with anyone.
This product was actually not delivered to me. It was not received by me or by any of my family member. I have raised the same concern to Amazon and got a revert that have to check with the delivery partner.
I have visited at the ECOm sikar Police line office and met to delivery supervisor-Ravi—********** and the delivery person Arun-********** (The delivery boy who delivered in the Shishu area).
I discuss with them and Arun agreed that he has not deliver to my address and forgot where he lost my product. Then Mr. Ravi said, “Don’t worry Sir, he will check and deliver your product in a day or two and if he lost it then we will pay your product amount”.
After that, neither Mr. Ravi nor Arun are replying my calls and there is no product deliver till date. I was waiting since ** Sept that it will be deliver but not answer from your side.
Now the question is:-
How a product can deliver without taking OTP??
If a delivery boy and his supervisor accept that the product has lost, who will pay for that??
When I will receive my product or my payment back??
Why these kinds of things happening with a brand like Ecom??
How can a delivery boy cheat a customer to ruin a brand loyalty??
I am already suffered a lot. Kindly resolve this issue on priority and deliver my product or refund my amount.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
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AWB no.**********, Everytime they call me asked to pick up the parcel, because they can't deliver it since it is a large parcel. Previously the same product ordered from the shakedeal, which had been returned by ecomexpress undelivering....
May 01, 2021 by Anjan Borkakoti
I hv orderd n saree..n the product I received is totally different from it.. I want to return the product as soon as possible.. So please contact me.. I'm very disappointed.. To trust such kind of online websites ...
Apr 10, 2021 by Nurjahan Choudhury
I had ordered a shipment from Bewakoof and the courier partner did not even attempt the delivery instead just kept updating the status as undelivered. What sort of customer service is this? AWB ********** Absolutely callous and irresponsible. ...
Apr 07, 2021 by Sanchari Mukhopadhyay
The parcel reached on my city * days left but did not delivered me ...
Apr 05, 2021 by Aranya adak
I ORDERED A dress WHICH SHOWED DELIVERABLE TO MY ADDRESS AND THE PACKAGE WAS SEND THROUGH ECOM EXPRESS. THE ECOM EXPRESS REFUSED DELIVERY TO MY ADDRESS AND AGREED TO COME A PLACE WHERE THEY DELIVER BUT WITHOUT INFORMING ME HE RETURNED THE PROD...
Apr 05, 2021 by Nayana