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PVR Cinemas - OFFER OF SEATS

DEEPAK MEHTANI filed complaint against PVR Cinemas on Jan 27, 2024

Me alongwith my wife went to PVR cinema bokaro for *.** pm show for fighter movie. The person at counter informed us that two seats are not available together so we had to agree for seats in different row. to our surprise the two persons standing in que next to us got seats together.
On enquiry, Mr. Ritesh informed that it may be due to cancellation of tickets. It seems quite unlikely that the tickets were cancelled at the very next moment when we were offered different seats. In view of the above, you are requested to provide:-
*. Time of booking of tickets for seat No. R** and T *
*. Time of booking of tickets for seat no. T* and T*.
*. Cancellation time of so called tickets.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

PVR Cinemas

38

Total Complaints

28

Total Resolved

73.68%

Consumer Satisfaction

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