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PVR cinemas - Amount deducted but ticket not booked

Omkar Anil Chvan filed complaint against PVR cinemas on Jun 30, 2024

I tried booking tickets on **th june **** for movie Kalki show on **th june **** through PVR official website. I completed all steps till payment gateway. Later While doing payment, I entered my Credit card details post which i redirected to bank page where i entered otp. But, even after the money deducted it didn't went back to the PVR website for showing the tickets. Then i also downloaded PVR app for checking whether tickets are showing in my account or not. But there was not any ticket booked. I thought that i will receive the refund but i didn't.
Details are as follows:-
Movie Name - Kalki
Theatre - INOX Korum mall, Thane, Maharashtra
Booking Date - **th june ****
Show date - **th june ****
Show time - *.** PM
Transaction ID - **********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

PVR cinemas

38

Total Complaints

28

Total Resolved

73.68%

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