Planetspark
- Not refunding the money Open
Ramya filed this complaint against Planetspark on Feb 26, 2023
They are money minded people. The counsellors are highly skilled to sell course, but once you approach them for loan cancellation request they just ignored our calls. They have customer support number **********, if you call to that number it will say we have stopped voice facilities then what's the point of calling them. If you email them you get automatic response, if you raise ticket from student portal you get response like concern team will contact you but no one. Total amount is *****, Initially I paid **,*** in one time as advance payment for remaining ***** they have provided loan from FIBE.
For me initially they have provided weekly * *:* class but now they are providing only one * :* class per week for that they are charging rs.**** per month this is not affordable for me hardly i can attend * class per month. though they have other live session(sometimes you don't even see mam) and practice classes timings are not suitable for me. Even if you say I am not interested in attending classes or i am not taking classes your hard earned money will get debited by FIBE. They are toturing us daily by giving multiple calls to pay the monthly EMI. If you say you are not ready to pay the amount they will ask your address to come home. Fibe know this issue is happening in planet spark then why they are giving loan to planet spark?.
During admission time, counsellor Disha is so rushed to collect information from us like pan card, adhar card, blank cheque details but later if you ask for help they are refused to help because their job is done. Also initially they told if you are not happy with the course at any point, we will refund the remaining unattended classes back immediately on the same day but now they are telling I have to pay *** plus GST plus processing fee per class of unattended class.They are blaming us now why didn't you read refund policy mentioned in their website. All fake information are given untill they take money from us. I didnot like their services and classes. I stopped taking class from them from january but Fibe is deducting EMI amount. Planet spark is not helping us for loan cancellation and refund.
Please help me to get my moneyback.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Planetspark
Resolved
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