Amazon India
- Not initiating Advance Refund Open
Amey Bairolu filed this complaint against Amazon India on Aug 02, 2021
I had ordered an office chair from Amazon which reached on time. But I wasn't too comfortable with it. In fact, I got a backache. So on **th July I initiated a return pick-up for **th July. But the pick-up person never arrived. In fact, upon reaching the customer service multiple times, every time they just reinitiated the return pick-up. But on **th July, when I reached the customer service team again, I actually raised my voice, and the attendant finally escalated the issue for an advance refund. So according to their policy, its expected of us customers to wait for ** hours. So I waited. And I waited for nothing. On **th July, I again reached the customer service team only to learn that the advance refund request was rejected. And so I was asked to wait till *nd August as they reinitiated a pickup for the same day.
Today, in the morning, I received a message with contact details of the pick-up guy. I called him just like I called every other pick-up guy only to learn from them that they didn't receive any information as such to pick-up anything from my address. Today also, the guy who picked up the call said, "If you have raised the return request definitely it must have reached us". I asked him to check his records. He said he will check and then hung up. And then, he actually blocked my contact number. Now I am not able to reach him to confirm whether he'll be coming to my address to pick up the stupid chair.
I am tired of this waiting. They are actually toying with me and I never had expected such negligence from Amazon.
I need the refund ASAP as the glitch is from their end and I shouldn't have to pay for their issues.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Amazon India
Resolved
Frustrated? File a Complaint
Asus
"Voxya team helped me very much and they were there though out the issue resolution and without them I believe it is impossible to get justice. Thank you Voxya and team."
Leela Sai M Guggilam
Related Complaints
Amazon India - Amazon shopping Closed
I didn't get my product,they sent me empty garbage box and not refunding me , please help me for refund ***** rs .they are declining my refund and making excuses of themselves we can't refund we have sent item, what if u sent me empty box ,I ju...
Mar 31, 2024 by Tarik Murad
Amazon India - Received a Power Bank instead of a Samsung FE Closed
Amazon India - Fraud Alert! I ordered a Samsung S** FE for my mother’s birthday and received a broken power bank inside the box. Until this time I had only heard about such frauds. This needs to be escalated at another level. Who on ear...
Feb 02, 2024 by Aritra Kabiraj
Amazon India - Wrong item delivered Closed
delivered wrong item. I ordered a fossil watch and paid rs.****.** but I was delivered a fake toy watch worth rs.***.. Amazon cheated me. please refund my money...
Oct 22, 2023 by Vikash Sharma
Amazon India - Wrong product sent by amazon Closed
I ordered ipad of rs **,*** and i received soaps in the box, I have the unboxing video and yet they are denying the refund or replacement, they are talking rude and harrasing me even after I sent them the videos. The videos were in their raw fo...
Sep 18, 2023 by Harsh J
Amazon India - Package not delivered Closed
Order product, order # ***-*******-********. They did not deliver and posted a comment rejected by recipient. Called and updated them, still not delivering the shipment...
Sep 16, 2023 by Vandana Singh