Excitel Broadband Private Limited
- No Internet Connectivity for last 4 days Closed
Ankur Saxena filed this complaint against Excitel Broadband Private Limited on Jul 29, 2020
Excitel Broadband has been fooling people by charging full amount but not providing services at all.
My internet connection went down *th time in last ** days. Every time it goes up after *-* hours but this time it went down on **-Jul-**** (Sunday) and since then there is no connectivity provided by this ISP.
I have raised ticket which usually says ** hours maximum time for resolution but it is now counting time in negative hours ( -*d **:**:**).
Actions taken till now :
*. Raised ticket on their Mobile Application
*. Dropped direct message at their twitter handle @excitel_rocks
*. Dropped several tweets tagging their handle
*. Called close to ** times to their regional partner.
* . Called their customer service
Due to this issue, my office work is totally hampered not just because my broadband internet is down but I am getting disturbed mentally as I have to call and tweet everyday as mentioned above which disturbs my mind and reduces my productivity in office work.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Replace / Fix problem
Excitel Broadband Private Limited
Resolved
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