- Missed Flight Staff wouldn t let us checkin ^Closed

Zara Mansoori filed this complaint against Indigo on Apr 06, 2024

(Both of us are minors and were fasting) So we reach at counter at * o clock inside the airport (i had already web check in just need to drop off big suitcase) and departure was at *** and they told us they wont do our check-in, when there was time left and then we went to another counter (they sent us there) who wasted * min, then sent us to man at the main counter, who wasted ** minutes in the whole time i was talking to * people on phone and trying to find a solution with staff but to no avail was filled with rage and was on the verge of crying(im not weak its just it was way to overwhelming so mamy thoughts and wastage of money) also in the meanwhile we tried to ditch the luggage with staff but they wouldnt let us(mom was comin back in * to pick the stuff up) then we said screw it and took all our stuff which consisted a box of mangos and handcarry * school bags and a suitcase (all filled to the brim)(obviously set to weight limit) then we said screw it and ran to the gate with all our stuff without checkin (suitcase too!!) We reached to the gate(end of airport t*) only to fine the boarding had stopped * min prior then we had to walk all the way back and had to wait * hour to get to exit the security area then we were bouncing around the gates cause they didnt allow to leave at this gate blah blah then when we found gate they saud to bring employee then finally we exited all this with heavy stuff.

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