Air India
- Last minute flight cancellation and wrong status update Open
Nitin Nahar filed this complaint against Air India on Jun 20, 2019
With reference to the booking reference no. Y*EY* for Air India Flight no. AI-**** (Jaipur to Udaipur) for travel date **-Jun-**** I received an SMS on **-Jun-**** at *.** pm from an anonymous number "+*** *********" that this flight stands cancelled advising to contact the Air India call centre.
However, when I called up the AI helpline (***********) the call centre agent told that there is no such flight status update in their system and the flight is still on schedule. I also send an email immediately but no response received. I also checked with makemytrip.ae through whom I booked this ticket and they also confirmed that the flight is on schedule. In fact, until the last *-* hours prior to the departure time both the Air India website and their Mobile App were showing that the flight is on schedule. If you look at the itinerary, you will see that the passenger (my **-year-old daughter) took a SpiceJet flight from Pune to Jaipur to catch this flight from Jaipur to Udaipur on the basis of this confirmation received from Air India website and their call centre. However, after landing at Jaipur Airport at *.** am when she reached the Air India counter for check-in around *.** am (after collecting her baggage), she was told that Air India Flight no. this flight is no more operating. The staff mentioned that this particular flight is getting cancelled since last *-* days. The staff at their Airport office even refused to make alternate arrangements and with lots of arguments in insistence from her side, the staff on the Airport counter issued her a cancellation slip so that we can claim a refund from Makemytrip.
They also refused to make alternate arrangements for my daughter as the next flight to Udaipur was only the next day morning at * am. Fortunately, we had our relatives at Jaipur so her stay was not a big issue given that she was all alone given her young age.
Left with no choice, I had to book her ticket for next day **-Jun-**** with an exorbitant fare of INR *,***/-. It is important to note here that until **-Jun-**** evening the same flight from Spicejet was available for INR ****/- and fare suddenly increased next day after the flight cancellation by Air India as obviously everyone who got affected wanted to travel. Hence, I would request Air India to take responsibility for this unwarranted situation and compensate us for the additional cost of Airfare and all the hassle my **-year-old daughter has faced who was travelling all alone.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Air India
Resolved
Frustrated? File a Complaint
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
Related Complaints
Air India - Seeking compensation due to physical suffering and mental agony Closed
I had booked ticket from San Francisco to Delhi on **July **** for my Spouse (Ankita Kumari) and my child who is infant (Kashvi Kumari). The date of flight was **Oct****. It was booked more than * months in advance as we were told by the custo...
Apr 25, 2024 by Kusum Kumar
Air India - Air india boarding time issue Closed
We were boarding AI*** which gmr board showing the departure time as *pm and the air india has mentioned that the departure time was *:** pm and due to this ** min difference we missed our flight. We are not responsible for the glitch and i req...
Apr 08, 2024 by Mukund Sharma
Air India - Charged for Extra Luggage Not allowed to Board the Flight Closed
My travel date was **th March ****. Flight *.** AM Mumbai to Mangalore. I was issued a Boarding Pass and checked in my luggage. Charged Extra for Luggage. But when I went to the Boarding Gate, they refused Boarding as they said they had closed ...
Mar 15, 2024 by Suma S
Air India - Flight Delay Closed
On *th January I had to miss my flight from Mumbai to Delhi with PNR number **AZ*V due to very slow process work by ground staff it took them more than ** mins to do the check in baggage clearance for **-** members due to which I had to book in...
Jan 15, 2024 by Rohit Gavhane
Air India - Air india check in counter at shivaji ND non functional Closed
Air india check in counter at Shivaji stadium at *am on *.**.** not functional. Waited for ** minutes....
Dec 07, 2023 by Neeraj jain