Air India
- Last minute flight cancellation and wrong status update Open
Nitin Nahar filed this complaint against Air India on Jun 20, 2019
With reference to the booking reference no. Y*EY* for Air India Flight no. AI-**** (Jaipur to Udaipur) for travel date **-Jun-**** I received an SMS on **-Jun-**** at *.** pm from an anonymous number "+*** *********" that this flight stands cancelled advising to contact the Air India call centre.
However, when I called up the AI helpline (***********) the call centre agent told that there is no such flight status update in their system and the flight is still on schedule. I also send an email immediately but no response received. I also checked with makemytrip.ae through whom I booked this ticket and they also confirmed that the flight is on schedule. In fact, until the last *-* hours prior to the departure time both the Air India website and their Mobile App were showing that the flight is on schedule. If you look at the itinerary, you will see that the passenger (my **-year-old daughter) took a SpiceJet flight from Pune to Jaipur to catch this flight from Jaipur to Udaipur on the basis of this confirmation received from Air India website and their call centre. However, after landing at Jaipur Airport at *.** am when she reached the Air India counter for check-in around *.** am (after collecting her baggage), she was told that Air India Flight no. this flight is no more operating. The staff mentioned that this particular flight is getting cancelled since last *-* days. The staff at their Airport office even refused to make alternate arrangements and with lots of arguments in insistence from her side, the staff on the Airport counter issued her a cancellation slip so that we can claim a refund from Makemytrip.
They also refused to make alternate arrangements for my daughter as the next flight to Udaipur was only the next day morning at * am. Fortunately, we had our relatives at Jaipur so her stay was not a big issue given that she was all alone given her young age.
Left with no choice, I had to book her ticket for next day **-Jun-**** with an exorbitant fare of INR *,***/-. It is important to note here that until **-Jun-**** evening the same flight from Spicejet was available for INR ****/- and fare suddenly increased next day after the flight cancellation by Air India as obviously everyone who got affected wanted to travel. Hence, I would request Air India to take responsibility for this unwarranted situation and compensate us for the additional cost of Airfare and all the hassle my **-year-old daughter has faced who was travelling all alone.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Air India
Resolved
Frustrated? File a Complaint
Yatra
"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."
MOHIT SONI
Related Complaints
Air India - Wrong details about ticket availability by customer care Closed
My flight got cancelled and was rescheduled by Air India. The customer care did not reveal the availability of a ticket on an earlier date and booked my ticket for a later date without my consent. In spite of escalating through multiple cal...
Feb 13, 2021 by Mohamed Jameel Mohamed Yoonus
Air India - Air India Closed
I have booked tickets with Air India .Due to some personal reason cancelled the tickets within ** hrs .Cancellation i have done thru call centre as mentioned in tickets but now they are saying it is not cancelled.I am calling customer care cont...
Feb 10, 2021 by Sandip Deulkar
Air India - Air India Refund not received and customer care people not responding to mail and calls Closed
dear sir I have booked a ticket for Canada on **aug** on Air India mobile app and cancelled the ticket on the same day but still my refund amount is pending on air india.I have already sent many emails for my due refund but still not got an...
Jan 27, 2021 by Rakesh
Air India - Refund not yet processed Closed
Booked a ticket from Hyderabad to muscat. But due to covid issues cancelled ticket in the month November it's almost *months till now refund was not received. Bloody fucking service by air India team. Worse airlines I have ever seen.......
Jan 26, 2021 by Chandra shekar Sabella
Air India - REFUND NOT received after 4 months of cancelling air ticket Closed
We asked for a refund after canceling air India ticket on *th august ****. The ticket was booked from Mumbai to London on *th September, I canceled the ticket due to a change of plans. After calling and emailing the Air India customer service t...
Jan 23, 2021 by Gaurish Katlana