- Internet service issue Open
I have Excitel as my internet service provider and suffering from connectivity issues for the last month. In the last one only get * days on the internet. Every time when I call customer care they say they are working on the problem but it been more than ** days. Nobody gives any email or phone of higher officials and consumer is suffering. I told them to terminate the service and refund the money but they say its prepaid service money cannot be refunded. I want to know they are not providing service nor they are refunding the money as a consumer what should I do. I purchased internet because I had work to do but now not able to do because of connectivity and can't change service provider because of * months advance payment has been made and ISP is not giving service and neither the refund. Its caused a lot of inconveniences. This issue is in west Delhi Tagore garden guru Gobind Singh Kunj.
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Refund / Credit for purchase
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
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Apr 24, 2020 by Santanu
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Apr 15, 2020 by Ojaswa Kumar
I Ramakulai.P having excitel broadband service connection but more than ** days i haven't service. I raised ticket in the first day of disconnection and send mail to customer help & called many times to customer care and informed to local techn...
Oct 14, 2019 by Ramakulai papannagari
This excitel broadband I bought for * months but only after ** days it's useless,they are so hard skinned no one comes /attends problem just closes ticket at click ofmouse. userid: *********...
Jul 26, 2019 by Baljeet singh
i have been bullied by the excitel internet provider from last * months.After taking the plan they start blocking me internet always i have complaint many times bot even single time they came to check the connection always make wrong comittment...
Jul 24, 2019 by Kapil Biswas