- Information incomplete on the website and then incomplete delivery Closed
I wanted to order * wardrobes. I liked a particular one and wanted to order three pieces of it. I wanted to know how much it weighed. I called the customer service and asked them. He said he does not have it and it is very good quality. Anyways later (** hours later) I was told it is ** kgs. It is too light for a * door wardrobe. But the order was done and money was paid. I think they wilfully hid this information. I also ordered an almirah with sliding doors. The goods were delivered. The almirah with sliding doors was damaged. We asked for replacement. They said you can return it but we cannot replace it beacuse it is last piece. I went to the website I can still order it. When I called back they said you do not understand. The almirah was returned. Next the * door wardrobes were delivered. Two days later the service guy came and figured that the handles and screws do not match. This was on Monday. It is Friday today and I am being told one story after the other. Now it is seven days since delivery and I am not even able to return it. I think there is no understanding about the customer. They are only being non-helpful and cheating the customer. I am highly disappointed. When I ask for a manager I am told that that cannot be done. What an anamoly managers are protected consumer is not. Processes are more important that serving the customer.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
I ordered for Bedsheet for Rs. **** hoping to receive * bedsheets by comparing prices of all other suppliers. They were legible by mentioning in the title itself. But I have realised that Urban Ladder has put their title very cunningly sighting...
May 11, 2019 by I Kowda
I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...
May 04, 2019 by Arunadhri
Pepperfry - Refund not made Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA
I raised an order ********* on Mar *, ****, *:** PM. I waited till **th March for the delivery. When the delivery guy came at my door, they opened the package and I found it as the wrong product. I rejected the product at the same time. Deliver...
Mar 24, 2019 by Rahul Verma
I am appalled by the customer service that I’ve received regarding the cancellation of order at Pepperfry.com. Not sure who is managing the service desk, but their customer care executives are extremely unempathetic. I had placed two dupli...
Mar 05, 2019 by Arpita Rao