- Information incomplete on the website and then incomplete delivery Closed
I wanted to order * wardrobes. I liked a particular one and wanted to order three pieces of it. I wanted to know how much it weighed. I called the customer service and asked them. He said he does not have it and it is very good quality. Anyways later (** hours later) I was told it is ** kgs. It is too light for a * door wardrobe. But the order was done and money was paid. I think they wilfully hid this information. I also ordered an almirah with sliding doors. The goods were delivered. The almirah with sliding doors was damaged. We asked for replacement. They said you can return it but we cannot replace it beacuse it is last piece. I went to the website I can still order it. When I called back they said you do not understand. The almirah was returned. Next the * door wardrobes were delivered. Two days later the service guy came and figured that the handles and screws do not match. This was on Monday. It is Friday today and I am being told one story after the other. Now it is seven days since delivery and I am not even able to return it. I think there is no understanding about the customer. They are only being non-helpful and cheating the customer. I am highly disappointed. When I ask for a manager I am told that that cannot be done. What an anamoly managers are protected consumer is not. Processes are more important that serving the customer.
Are you brand?
Are you Lawyer?
Apology letter from company
Replace / Fix problem
Damages for loss and agony
"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "
I got this wardrobe from pepperfry last year july n it's such a horrible product my entire wardrobe is covered with white powdery fungus On speaking to the customer care they say its mansoon n it's normal My clothes are getting spoilt every...
Aug 17, 2020 by Dhiraj kaskar
I ordered a wall art from Pepperfry I wasn't there in town so I let me neighbour collect my package. When I returned home to check the product to see it was totally different from what I ordered.i asked for a replacement of the product they say...
Jul 21, 2020 by Akshaykumar Akkinapally
I had placed an order for a desk and ergonomic chair on *th April, ****. After the extension of lockdown by Indian Govt. I received an email from Pepperfry stating I can cancel my order. Here is the text from the email: "This is with reference ...
Apr 16, 2020 by Ankita Pujari
i am ashwin my wapp no is ********** . as promised by pepperfry no return has been initiated till date.the conolaint was first lodged on **.**.**...
Feb 08, 2020 by ashwin bhaisare
They are listing ergonomic office chairs on their website which were on sale. One of them had a headrest and I wanted to use it as I have back problems. However, when the chair arrived, I found out that the chair doesn't actually have any suppo...
Jan 20, 2020 by Souradeep Roy