Thrillophilia
- I want my money back PNR BKDIERWTIQP Open
Milind Mungaji filed this complaint against Thrillophilia on Jul 06, 2024
I had planned the trip to Rajasthan for * persons total cost was ***** and travel date as **th Oct ****. The trip was booked on **th June by Hemanth Jangid and I had paid the **% booking amount *****. After *-* days I had to reduce * passengers as they were unable to join due their exams.
I called my trip manager Himanshu Kewlani for help but there was no proper response and after multiple calls he only mentioned to raise the ticket. I raised the support ticket to Thrillophillia helpdesk to reduce * passengers but they asked for **% deduction fees which is **,***. I explained them this will be huge cost for me. But they only explained me the policy.
Also there is no channel to raise your voice and the customer executive and trip manager is calling me daily and forcing me to acknowledge the deduction.
I have attached the Cancellation policy screenshot which doesn't explain anything for deduction if the passengers are reduced and ONLY mentions about the deduction if the entire booking is cancelled.
Both the support executive & Trip manager failed to explain me why I have to bear the deduction cost even when I was not cancelling the entire booking.
I want my booking money(**,***) back so that I can book the trip with other traveler as I have lost trust on Thrillophillia!
Also the behaviour of Trip manager Himanshu Kewlani was unacceptable. There was no cooperation towards customer requirements. Just wanted to highlight this as well.
Below evidences attached:
*) Booking Cancellation Policy
*) Support Tickets raised to Thrillophillia
*) Mail for deduction amount of **.***
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Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Thrillophilia
Resolved
Frustrated? File a Complaint
Spice Jet
"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
TCS Prasad
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