- Electronic Items and Household Goods Delivered in Badly Damaged condition despite paying for Insuran ^Open

Stefan Erasmus filed this complaint against Gati Kwe on Jul 28, 2021

On **th April **** i had booked Gati Kwe to pack and transport all my household items from Bangalore to Siliguri. The Gati Team (which i may add included very young boys less then ** years old) came and packed everything and loaded my items on their Transport and assured me that there would be No Damages to the extent that they charged me an additional amount towards insurance for my total goods to be valued at Rs * Lakhs and said that if there was any damage when the goods reach i would be able to claim the damages easily based on my GATI receipt. I thus paid and collected the receipt. The person who gave me the receipt Mr Feroze (a representative of GATI) did not mention any Insurance No or Details on the receipt but instead told me that it was insured by GATI itself and thus on the form he had ticked "Carriers Risk". Even the receipt given was only for half of the amount i had paid and the reason Mr Feroze gave for that was that the other half was considered for the Packing and Labour and thus there would be no receipt for that as the receipt is only given for the Freight and Transport. When my goods reached the destination it was during the lockdown and thus goods were just unloaded and kept for opening later. When we did open which was about * or * days later we discovered that practically all our Electrical Items as well as all our Glassware was completely destroyed. I immediately called the call centre number i.e. the Toll Free Number to report it but i was told that i need to check with the team in Bangalore regarding the same. I then urged the lady at the Call Centre to lodge a complaint for which she said she had already done the same but she could not give me a reference number for the same and she said i should check with the Bangalore Team as due to the lockdown services were running on skeleton staff. When i informed Mr Feroze from the Bangalore Team he said that due to the lockdown even the call centre would be closed so he requested me to wait till the lockdown is over so that he can then action from his end. Trusting his word i thus waited because it seemed futile for me to do anything after that as i had already tried the call centre several times after that without being able to connect (even till now). Even the emails i had sent to the company didn't get any revert thus i kept following up with Mr Feroze. Finally Mr Feroze stopped taking my calls after which i was left with no other alternative then to report to his senior Mr Akram Baig. Mr Akram very conveniently shrugged off all responsibility saying that on household goods there is no insurance and that Mr Feroze had made a mistake as he was a new employee in the company. Overall this has been a case of Fraud with me and i need the company to take up the case and resolve the matter for me by bearing the cost of my damages as this is clearly the fault of the company and its employees and no fault of mine. The Company needs to internally sort out with its employees Mr Feroze and Mr Akram Baig for the same but i need to get what i have been promised by them which is my damages made good via proper compensation based on the fact that i also paid extra for Insurance for my goods valued at * Lakhs.

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