Sangeetha Mobiles Private Limited - Dealy in the delivery

I had placed an order of realme ** pro plus but the estimated delivery is by** am of *th feb that is technically by *rd feb, Thee website shows zero details & nearly impossible to know about the present status of my order ,there's nothing but order is on the way since i have placed my order, i called the support line like million times but their executives are always giving reasons like today is sunday, its lunk break, we have contacted the concerned team and they will contact you, he didn't even had my any of my details and didn't asked for my order id, he hardly looked into my details, I called him to have the details of my order and to have the contact details of the delivery partner. I have left like so many mails theres no replies for any of those.I have been feeling like sangeetha mobiles is aa scam,beacause i don't know whom to contact customer care is the worst irresonsible i have ever seen and mails are not responded so i came here.My order is id ******. I hope I get my resolve.