Air India
- Complain for Damage caused by Air India to my Luggage Open
Promett Mitra filed this complaint against Air India on Dec 29, 2020
Air India has damaged my Check In luggage upon my Arrival at Delhi Airport on **th November, **** from Bangalore via AI Flt No. ***. The damages are beyond repairable and the Airline has been very lack luster in there response towards my complaint. A complain file No. DELAI*****/**NOV**/****GMT was registered with the airlines on **th, November. After a month, they have agreed to compensate only *K INR provided I submit the damaged back to the AI Office or the nearest airport where AI is in operation. I had requested them to send someone to collect the damaged bag since I am no longer in the city and surely it is not expected that I would be carrying along the damaged item over a month throughout the Country as I travel. They have rejected my request and offered me a compensation of *K INR for not submitting the luggage. This is highly unacceptable as an Airlines first damages the item of passenger and then puts in all sorts of T&Cs together to further harass customer. I requested them either they should send someone to collect the bag from the address provided or compensate the entire *K amount offered by the Airlines. I am not getting any proper response from AIR INDIA and don't know how to address this issue.
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Resolution Demanded:
Damages for loss and agony
Air India
Resolved
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