Facebook Pixel Tracking

Airtel - Barring of outgoing calls and data on mobile numbers despite paying bills

Satheesh M filed complaint against Airtel on Sep 10, 2020

I had * postpaid mobile numbers on a family plan and a landline/broadband connection from Airtel, I had been recieving proper separate E bills for both those and paid the same every month without delay for several years. They offered to bundle the whole thing as One Airtel connection with a single bill and make the whole e bill defunct by making an app based billing system called Airtel thanks. The issue was that despite payment the bills would reflect some amount as unpaid or pending on the app. I have made multiple such payments and when contacted the company said they will be adjusted in the subsequent bills. This July the app showed total outstanding for my One Airtel plan as Rs.****/-payment of which I have made on **th of July through the app by internet banking and the receipt is there for the same. Unfortunately the same did not reflect on the mobile outstanding bills in the app. I called again and they verified and confirmed that the payment is through. After this in the August billing cycle the total outstanding was shown as Rs****/-this was again paid online by UPI through the app. On **th August. Again the same did not reflect in the bill for mobile payment. I called and checked again they said they will revert back and still did not do so. Then I shifted my residence and wanted to disconnect the broadband and landline service for which I was asked to send a request to unbundle from the One Airtel plan, which I did and they disconnected the same after a long time and sent an email on **th confirming the same. Still the mobile bills were shown as pending. Repeated calls to the customer service numbers ***/*** were not helpful and emails sent and complaint registration through the app proved of no use at all. I visited the customer service centre nearby twice with no avail. They keep saying bills are unpaid. The final lastt straw was that they kept harassing me on mail and calls to pay the bills. I told them to verify my * previous payments and they didn't. They barred my outgoing calls and data today. It is unfortunate that as a medical professional who needs to make and receive emergency calls I have been subject to such a deficient service that has caused mental anguish and pain. The Airtel thanks app is a broken system, proper e bills are a must, I've registered for the same and haven't recieved the e bills for the past * months to my registered mail id. One Ariel plan is a hoax and the amount paid does not reflect on the app at any time properly.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Damages for loss and agony

Airtel

1491

Total Complaints

838

Total Resolved

56.20%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Saleem Ahmed on Mar 5, 2025

Airtel  – Wrong plan rechargedClosed

I was searching a long duration calling plan for * year and it displayed *** days plan with data limitations. I was happy as plan is good. Payment got success. And I am trying to make a call but it says u have i...

Balaji Palani on Feb 25, 2025

Airtel  – Wifi and Landline not workingClosed

from Feb **st **** Airtel Broadband not workingand i register the compliant on ** Feb till now no one call and ask about complaint and i called Airtel Customer care on **.*.** ( two times) they said that **.*.** *....

Vinay M on Feb 24, 2025

Airtel  – airtel broadband down from feb 10 2025Closed

My airtel broadband is down from the **th of feb ****. As per my plan I was getting around ** mbps of speed, but the speed suddenly dropped to ** mbps on **th of feb and based on that i raised a request for internet...

Suryansh Singare on Feb 1, 2025

Airtel  – Airtel Fiber Discontinuation RefundClosed

On January **, ****, I applied for an Airtel Fiber internet connection. After receiving a call from their team, they visited my house, collected the payment, and completed the installation within three days. However...

Nasreen on Dec 28, 2024

Airtel  – Refund and service complaint Closed

*. Your Name: [Nasreen *. Your Email ID: [nasreenbanu**********@gmail.com *. Mobile Number:********** Complaint Against *. Company Name: Airtel (Bharti Airtel Limited) > "I attemp...