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Sony India - Mobile not yet repaired

Vivek Jha filed complaint against Sony India on Feb 28, 2019

I submitted my Sony Xperia mobile to Sony service centre in Thane. I was assured to get it back after * weeks. However, it is over * months and still no response. They seem to have damaged the motherboard and can't seem to fix it. Even after repeated calls, they just say they will call back but never happens. They give dates for resolution but then say we are unable to fix the motherboard issue so we are working on it.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Sony India

15

Total Complaints

6

Total Resolved

40.00%

Consumer Satisfaction

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